HBOS aka Halifax Bank of Scotland

hooperja43

Hi
I made an agreement with the Halifax the day that the announcent was made about the court case. I have just spoken to the Halifax who have assured me that my payment will still be made, as it was agreed prior to the news break. As long as everything was documented by them you will recieve your payment I have been told. They lost details on my other account, so I now have to wait until the court case for this to be resolved, just a few days too late for this.Hope this helps somebody

Ashelee

Having logged a MCOL on the 20th, it was acknowledged the 25th and today I received a letter dated the 26th offering full payment, plus interest and court costs to be paid into my account within 5 working days!

thank god i just got the offer in time for the ruling on the 27th!!! PHEW!! Doubt ill be so lucky again!

Totals £3070.22!

lorri66

Hello there
I have just rung up Halifax and asked how much longer my requested bank statments would be and the woman said that she must warn me that all halifax request of this kind are now going to court and will take approx 18 months.
Has anyone else had this and what do i do now
deflated

newlywed

OH rang after requesting the list of charges and said the 40 days had passed and they asked him if he wanted the list of charges to go to court or for information.

He said he hadn't decided but wanted the information for now as he was entitled to it. They said they would chase it up for him.

wifeforlife

lorri66 wrote: »

Hello there
I have just rung up Halifax and asked how much longer my requested bank statments would be and the woman said that she must warn me that all halifax request of this kind are now going to court and will take approx 18 months.
Has anyone else had this and what do i do now
deflated

I'd be phoning them back and telling them that the statements you requested under the Data Protection Act will not be taking 18 months. They legally have to reply within 40 days, if they dont you can report it to the Information Comissioner for a breach

Goodluck with it!

Cate

Edinburghlass_2

lorri66 wrote: »

Hello there
I have just rung up Halifax and asked how much longer my requested bank statments would be and the woman said that she must warn me that all halifax request of this kind are now going to court and will take approx 18 months.
Has anyone else had this and what do i do now
deflated

To be fair to the person answering the phone they are probably answering from a script at the moment but she is wrong. Provided you use Martin's template and ask for your information/statements under the DPA (SAR request) the bank are obliged to give them to you.

foxy1_2

Hi,

Does anyone think its worth phoning Halifax and trying to haggle about a lower than expected offer?

i am gratefull for any help, Thanks.

Edinburghlass_2

For sure! If you have your claim reference number use one of the numbers in the other thread and give it a go.

foxy1_2

Thanks Edinburghlass, will let you know what they say.

foxy1_2

Hi

Just spoke to someone at Halifax Customer Relations, i explained that i had an offer of a third of what i was asking and would it be possible to have my case looked at again. She took my number and said she needed to speak to her superviser. After a couple of minutes she rang back to say they would not be looking into anyones case who have had an offer - basically Take it or Leave it. I asked if i could accept the offer 'without prejudist', and she said any offer will only be made as 'full and final settlement' and that i have 2 weeks to decide as the money will be put into my account on 7th August.