I have posted a coat that RM have lost :( Advice please!

custardy

dollywops wrote: »

If you, as the seller, submit an ebay claim to Royal Mail, they will require proof of value, ie what the item cost you, regardless of what it sold for on ebay. Knowing RM, if you still have the receipt and the coat cost more than £60, they will use the excuse that the item should have been sent SD.

However, if your buyer submits the claim form, he can send in his ebay proof of purchase and paypal payment proof of what it has cost him. RM will then reimburse the loss to the buyer.

I had this scenario a while back, when I sold a piece of jewellery for which I no longer had the receipt. My buyer submitted the claim and eventually RM paid up.

hopefully your next buyer will be more savvy,and punish you accordingly

Crowqueen

Buyers should not have to claim - it's the seller's liability when selling an item online that they must get the item delivered. Buyers do not have to claim either - I would whack in a dispute if a seller suggested they were sending me a proof of postage to claim from RM. At the end of the day, if you sell something online, it's your job to send it properly packed and properly insured. The buyer is not responsible and trying to hold them so is going to end in tears. They are not liable even if it's a lot of money and even if you're skint without it - it's their money they have given you and they need something to show for it otherwise it becomes a bit ridiculous.

If you dropped a tenner in the road you would not be reimbursed for it. Likewise, a buyer has no obligation to accept an excuse that you are broke because what you are obliged to send them in exchange for that money never arrived.

The coat cost £40 when sold and so that is within the RM guidelines. If the OP is a private seller, they will accept the eBay invoice rather than a receipt which says it originally cost £60.

dollywops

custardy wrote: »

hopefully your next buyer will be more savvy,and punish you accordingly

I fail to understand why you have been so harsh. I asked the buyer if he would be happy to submit the claim, and he said yes. What is your problem?

custardy

dollywops wrote: »

I fail to understand why you have been so harsh. I asked the buyer if he would be happy to submit the claim, and he said yes. What is your problem?

its not a question you should be asking
you are the seller
The buyer paid and received nothing
So you have failed the buyer
a savvy buyer wouldn't fall for that sort of behaviour. you are the type of seller who is exactly why paypal and eBay disputes had to be brought in

Crowqueen

I asked the buyer if he would be happy to submit the claim, and he said yes. What is your problem?

What would you have said had they refused?

dollywops

Crowqueen wrote: »

I asked the buyer if he would be happy to submit the claim, and he said yes. What is your problem?

What would you have said had they refused?

Given them back their money, of course.

dollywops

custardy wrote: »

its not a question you should be asking
you are the seller
The buyer paid and received nothing
So you have failed the buyer
a savvy buyer wouldn't fall for that sort of behaviour. you are the type of seller who is exactly why paypal and eBay disputes had to be brought in

Really, I don't think so. 1700+ 100% sort of speaks for itself.

shaun_from_Africa

I asked the buyer if he would be happy to submit the claim, and he said yes. What is your problem?

They may have said yes simply because they didn't know any better.

Crowqueen

dollywops wrote: »

Given them back their money, of course.

I would suggest, then, dropping the question altogether and just claiming yourself. There is nothing really to be gained from it and an awful lot to lose. If you asked I would certainly look on you as a poorer seller even if I refused and you just refunded anyway. You can't always tell how someone will react, so unless you want trouble in the future, I would advise against asking whether a buyer is happy to claim.

custardy

dollywops wrote: »

Really, I don't think so. 1700+ 100% sort of speaks for itself.

100% FB because RM and your carriers covered that for you
your behaviour on a lost item says otherwise