Ford TDCI Hell - require advice

motorguy

SLITHER99 wrote: »

I was just shocked that its a Peugeot lump!

Yeah its in Peugeot, Citroen (obviously), Ford and Volvos.

The worst years are 2005-2006.

EGR valve problems, air flow meters, DPF's clogging up - which all puts extra pressure on an already weak turbo set up.

That engine type has cost me about £6,000 in warranty / maintenance this year alone over maybe four cars.

giggsy13

Thank you for help everyone much appreciated

Graham_Devon

I've had this issue on a 307 (same engine). They are absolutely hideous engines, as you have found. My turbo was replaced under warranty by a trader, reluctantly. However, it blew again 4,000 miles later. Basically, because they had only changed the turbo, NOT all the other parts. To be fair, your's is most likely sorted now (but this leaves other known issues).

I had to get shot in the end, ended up losing a lot of money, but not as much as yourself.

These engines were, and still are, sold on high MPG only. They have so many extra's bolted on they really are appauling. They are in Fords, Citreons, Peugeot's and some Volvos.

As for your complaint, I wouldn't even bother going down the "I was forced to go to Ford" as quite clearly you weren't, you simply took advice from another garage who didn't really want the job. You could have gone anywhere you liked and no one was forcing anything on you.

Doing the work without authorisation however is something you could go further on. They will probably record their calls, so it's worth going down that avenue if you are absolutely sure you didn't authorise the work.

After it's all sorted out, get rid ASAP. You are coming up to DMF and DPF failiure time too. (Another 2 grand).

And the lesson? Unless you are doing over say 16k miles a year, don't touch a diesel with a bargepole. Diesels were brilliant before Euro 4 came in, and became dire when Euro 5 came in. Euro 6....well, you could well need a mortgage to fix it. Let someone else who refuses to listen to anything but high MPG figures take it on. Diesels are now a dying breed for the normal consumer (IMHO), it's just going to take some years to catch on.

SLITHER99

Well, some of my known issues... I had the intake which chewed my engine; I needed a new coil pack and HT leads every 8 months, near enough without fail; I had the fuel pump fail twice; the general module failed multiple times locking me out of the car until I eventually just used to leave the car unlocked; the rear bearings failed; the CV joints failed every MOT; the front suspension fell apart and the MacPhersen strut collapsed two months into owning it which the Evans Halshaw warranty refused to cover and cost me £1200 to rectify; the remote key one day stopped starting the car, closely followed by the standard key costing £750 to rectify.

My Mercedes has needed a radius arm last MOT £300; a battery another time for £80; it needed the ecu monolith repaired at ECU testers for £350. It's also needed two tyres.

Yea, sod those Mondeo jokes.

Back to OP. pay up, sell it, buy a decent car.

giggsy13

I 100% didn't authorise the work and have sent then a formal letter asking for - details of work completed & evidence that all 27 parts required changing.

I know for a fact the last conversation we had on phone the service manager said he wouldn't know what needs doing 'until they open her up and take a look'

I then rang everyday for an update and was told 'its on a ramp'

Finally Mr Obnoxious rings me & says they have fixed the car and Zi owe them £2,100. He also was moaning that the job 'wouldn't make much margin'. This tactic obviously to make me feel 'grateful' they have fixed it and I am getting a 'great deal'.

The car is still financed for some 18 months but ill have to bite the bullet.

Can anyone recommend me a good family vehicle which is economical and good value. I can spend around 10k (I'm going to have to pay off 4.5k I still owe on the Ford financing)

giggsy13

Graham 3 garages would not take the car. They all said 'refer to Ford' but I take your point I could have probably forced the issue.

Two of the garages said they would not feel comfortable doing any of the bulletin work as in their opinion it will not fix the issue & turbo failure will occur again.

giggsy13

Slither you are a patient man. I think I would have driven that Mondeo through the dealers showroom window! (Assuming I could start it lol )

SLITHER99

You can always have the car checked independently to verify that the parts they identify have definitely been changed. However, I think to recover any costs like this, you're going down the route of a small claims court; it's not likely that the ford CS will get involved.

But, get advice professionally before you proceed.

giggsy13

I have offered to pay for the turbo and labour by letter which should be around £1,300. I will wait till Wed for the rebuke and then bite the bullet.

Tempted to just go tomorrow but ill wait couple if days.

Just to annoy the service manager a little I've just emailed all my correspondence to 10 high ranking people in Ford inc CEO, CFO and the regional UK manager. It was fairly straight forward to get names online and via LinkedIn.

Like I said I will go down but I will make sure I've made my point to this dealership.

Graham_Devon

giggsy13 wrote: »

Graham 3 garages would not take the car. They all said 'refer to Ford' but I take your point I could have probably forced the issue.

Two of the garages said they would not feel comfortable doing any of the bulletin work as in their opinion it will not fix the issue & turbo failure will occur again.

Garages don't like these problems, generally because due to the engine, it's likely you will be at their door stating they didn't fix it properly when it inevitably goes wrong again very soon.

From my understanding, they would have done the job, but were making you aware there was NO warranty on the turbo or labour. My unit had no warranty either, just the dealer warranty. So 4,000 miles later when it went again, the dealer had to stump up again.

Basically, the turbo is blowing because its inhaling loads of carbon (thanks to emission controls). Instead of getting rid of the nasty stuff, it recirculates through your engine! This is what keeps your tax low, but destroys fragile parts.

Without fixing the actual issue and all the other parts, many of which will be feed pipes, new sump etc (contaminated oil) and the like, you are just chucking a new turbo in to the same issues. Therefore as I say, your car should now be sorted, turbo wise, for another 50-100k miles, depending on diving conditions.

However, you will still be left with the weak DMF. The problematic DPF. The problematic fuel pump. The problematic EGR valve.

Cars such as yours are being scrapped before 100k miles due to these very expensive issues. The above, all likely to go in the next 30k miles won't leave you much change from £3,500.

Just saying you were forced to go to ford will likely get your service managers back up. You won't be on great terms from the start if you go down that sort of route. Annoying the dealers won't get you anywhere....apart from a load more hassle for yourself.