Ford TDCI Hell - require advice

SLITHER99

giggsy13 wrote: »

hi yes it is 2007 TDCI. Do you know what a technical bulletin is exactly? Any idea why other local garages will nottouch my car?

also aftermarket turbo manufacturers no longer provde warranties for turbos for my car.

It is all so confusing!!!

Well, when my aircon compressor went, my local trusted garage said they would do the repair for me, but would usually reject to job outright. They said that they would have to change the comp, vac it out, change various other parts, but the problem would be that the failure cause was a known issue with models of that period and they were worried that I'd get down the road and it would die again with the same level of repairs needed.

I ebayed the car for £500 despite working examples being around the £2200 mark. I then saw bits of it on ebay in the months following, the buyer had obviously broken it.

I can say, however, the whole notion of authorising work is rarely resolved in the customer's favour. I've worked for two major manufacturers and I rarely heard of CS reps giving in to claims of unauthorised work and their resulting invoices!

giggsy13

The concept I am struggling with is that my car got towed to local garage & they could not complete the work & provide me with a warranty due to a technical bulletin.

I have no idea what a technical bulletin exactly. But I know for a fact that I have been forced to take my car directly to Ford to have it fixed. But I have no idea what has been done to my car.

The service manager has described the technical bulletin as a list of work that needs completing'. I mean seriously !!!!!!, I'm supposed to just hand over 2 grand?!

When this car first conked out the original garage quoted me £900. I'm now staring down barrel of £2100 & have no idea why.

Surely I have the basic right to ask Ford to provide me details of the technical bulletin, evidence that they needed to change 27 parts & explain to me why no other garage wants to touch my car.

It sounds to me if I had over £2k it's just to pick up a ticking time bomb.

SLITHER99

giggsy13 wrote: »

The concept I am struggling with is that my car got towed to local garage & they could not complete the work & provide me with a warranty due to a technical bulletin.

I have no idea what a technical bulletin exactly. But I know for a fact that I have been forced to take my car directly to Ford to have it fixed. But I have no idea what has been done to my car.

The service manager has described the technical bulletin as a list of work that needs completing'. I mean seriously !!!!!!, I'm supposed to just hand over 2 grand?!

When this car first conked out the original garage quoted me £900. I'm now staring down barrel of £2100 & have no idea why.

Surely I have the basic right to ask Ford to provide me details of the technical bulletin, evidence that they needed to change 27 parts & explain to me why no other garage wants to touch my car.

It sounds to me if I had over £2k it's just to pick up a ticking time bomb.

If you don't pay up, the worry is that you're just going to get landed with storage fees on top and an expensive litigation. It may be £2k, but then you have a car you can sell for another if you no longer trust it.

It may be a ticking time bomb, but life is too short to exascerabate a problem like this. There's nothing stoppiing you noting on the invoice that you paid under protest and escalating the matter after the fact?

I have no idea if that's the right way to do it... It's just what I would do!

GolfBravo

giggsy13 wrote: »

hi yes it is 2007 TDCI. Do you know what a technical bulletin is exactly? Any idea why other local garages will nottouch my car?

also aftermarket turbo manufacturers no longer provde warranties for turbos for my car.

It is all so confusing!!!

Here is a sample of a Ford technical bulletin.

A Technical Service Bulletin (TSB) is a document issued by a manufacturer's aftermarket department (warranties, dealer technical support, etc.) describing a widely known technical issue for each of their cars/engines listing symptoms and a repair guide. It also indicates whether the manufacturer's warranty covers the issue or not.

All franchised dealers subscribe to manufacturers' TSBs and are supposed to read them and be familiar with them - but this is hardly the case as service departments do not get paid for reading, they get paid to fix cars/replace expensive parts.

giggsy13

Ok thanks all. Starting to sound like I may as well just pay up.

I don't know how manufacturers are able to get away with it.its shocking.

Nobody will touch my car except Ford how can that be justifiable.

I guess I will just turn up & pay them tomorrow before it starts getting messy.

Yes agree life too short, but not short enough for me to kick & scream a little. I know 8 Ford owners who will be going nowhere near this dealer again. I'm sure they'll tell their friends the story.

If the service manager had levelled with me day one then I would now be sat in a new car after negotiating a trade in.

Instead he's taken the route if being a self righteous obnoxious !!!!. But hey ho I am sure he'll be more careful in future so job done.

motorguy

SLITHER99 wrote: »

Well, I'll be a monkey's Uncle!

Whats your problem?

shown73

For what its worth, Talkford website has some pretty good forums and technical articles which may be of some help. There is also www.fordownersclub.com which could be worth a look. Good luck!

SLITHER99

giggsy13 wrote: »

Ok thanks all. Starting to sound like I may as well just pay up.

I don't know how manufacturers are able to get away with it.its shocking.

Nobody will touch my car except Ford how can that be justifiable.

I guess I will just turn up & pay them tomorrow before it starts getting messy.

Yes agree life too short, but not short enough for me to kick & scream a little. I know 8 Ford owners who will be going nowhere near this dealer again. I'm sure they'll tell their friends the story.

If the service manager had levelled with me day one then I would now be sat in a new car after negotiating a trade in.

Instead he's taken the route if being a self righteous obnoxious !!!!. But hey ho I am sure he'll be more careful in future so job done.

You say that... My neighbour watched my Mondeo getting towed back to the garage seemingly every other month. He would ask me about it, I'd give him my tale of woe. I even had it towed a few times to his garage as we thought mine may have been on the fiddle. Nope, they had seen several Mk3 Mondeos, including one week where they had six in for the exact same issue... When my intake self destructed and chewed out my head, they had another five in for similar issues.

In the end, when it went, he was still of the firm opinion that I must have bought a lemon and not all Fords are like that.

So, he recently turned out with a Mk4 Mondeo. And only a week ago, it's off on the Big yellow truck to his garage to get another problem sorted, having just ponied up several hundred pounds for an injector fault. My 13 year old Merc? Starts first tip, and drives like a champ! I don't care if it's a hairdressers car; I care not that it bustles about in wind like a tyre swing; I take zero heed that it's meant to be the worst car ever. I'm the laughing boy in a car that hasn't let me down. Sure, there's a few wobbly bits on it, its an old girl. And I'm sure it will fail catastrophically sometime soon. But hell. I've spent a fraction of what I spent on that poxy Mondeo.

SLITHER99

pgilc1 wrote: »

Whats your problem?

I was just shocked that its a Peugeot lump!

motorguy

giggsy13 wrote: »

When this car first conked out the original garage quoted me £900. I'm now staring down barrel of £2100 & have no idea why.

Surely I have the basic right to ask Ford to provide me details of the technical bulletin, evidence that they needed to change 27 parts & explain to me why no other garage wants to touch my car.

It sounds to me if I had over £2k it's just to pick up a ticking time bomb.

The £900 bill would just have been replacing the turbo. It would have been a spurious one - possibly refurbished - but definitely not supplied by Ford. Also, few will bother cleaning out the necessary turbo pipes that Ford stipulate.

Ford charge something like £800 for their turbo, plus theres probably £200 of bits and bobs and i think they allow maybe 2 days for labour.

The other bits from memory are to do with 'replumbing' some pipes, replacing others, and cleaning out some bits.

It 'should' sort the car out. We'd no trouble with ours after that