store cards

Ex-Spendaholic

For what its worth I followed the process with Argos and they would only offer a small percentage of the charges. In the end after they had refused and told me they wouldn't be corresponding with me any more, I referred it to the Ombudsman. Once they got involved Argos paid up.

In fairness this all took about 5 months but at the end of the day although it wasn't the quickest process it was pretty painless ie sending off a few letters and filling in the Ombudsman's form.

So keep at it and you will get the charges back.

mistagf

Just a question regarding charges made on my son's store card.

Are charges reclaimable in the same way as credit card charges?

Littleluc21

Hi All


Just a quick query really - can you claim back store card charges? Thinking about trying with GE Money but before I go ahead just wondered if this was possible or not.....??

Cheers

L xxx

Piggle_EH

Can I use the same letters to reclaim store card charges as I use for credit cards please? I just worked out what some of these companies have charged me over the past six years and I am horrified!

Thanks

nickmack

Piggle_EH wrote: »

Can I use the same letters to reclaim store card charges as I use for credit cards please?

Yes, just amend 'credit' to 'store' where necessary.

Piggle_EH

Thanks! I will get writing straight away :T

Rare_northern_fruitbat

Mark7799 wrote: »

You do not have a legal right to the statements - you have the right to see the details held about you but the format given by the company will not necessarily be in the form of a statement.

I contacted GE money last year with regard to two store card accounts I have had in the past (Debenhams and House of Fraser). They sent me duplicate statements for some months (interestingly where no charges were applied) but there are serious gaps in the info they sent me (a total of 18 months for one account, but not all consecutive). I know for a fact that there is a significant amount of charges in question here, for me at least!

They said that they were unable to retrieve this information, due to some kind of problem with their system, and said the same again when I wrote a letter saying that this was unacceptable, as they had provided some but not all of the information requested. The gaps in information did not date from the start, but were at different periods during the past 6 years. Any ideas as to what I do next?

Piotr_2

Does anyone know who ran the BHS store card and what there correspondence address is

yippee_kye_yay

i have had 4 store cards during the past 6 years; new look (x2), dorothy perkins and evans
i have occured a lot of late payment charges, interest and insurance fees. which of the above am i able to claim back? and is there a step by step guide anywhere? i have seen the template letters for the credit card fees is this the same thing?

thanks in advance

natweststaffmember

http://www.moneysavingexpert.com/reclaim/credit-card-charges
The above is the guide you need to use to reclaim the charges.