WARNING check your expanded dashboard

purple321

I get no results for feedback left from the beginning of March too. Either somethings going on or all of a sudden no one is leaving stars?!

Strapped

My last report showed no change either, thought it was just me.

paulc333

There is certainly an issue, my reports and figures are not even updating for things I should get automatic 5* for. i.e free p+p and comms.

aeb_2

paulc333 wrote: »

There is certainly an issue, my reports and figures are not even updating for things I should get automatic 5* for. i.e free p+p and comms.

Same here, that's what alerted me. I tried using 'by date' and it's OK for Feb but nothing for March.

soolin

I wonder if they have started changing the matrix for the change in the star system? It seems a bit early though.

barmonkey

I had the new style dashboard yesterday, couldnt make head nor tail of it, back to normal today

Goldfizz

Just seen this: http://sellerupdate.ebay.co.uk/spring2014/new-seller-standards
Apparently from August, the whole seller rating system will be changed.
I've only copied and pasted part of it....but use the link above to view the whole thing.

New seller standards

Our new seller standards are designed to recognise and reward high levels of customer service and enable you to focus on what matters most to your buyers.
The benefits of this new performance measurement include:

• A better reflection of the shopping experience you provide and how your business performs in how we evaluate you.
• Built-in protection to prevent individual buyers from impacting your standard. This means more stability for your business.
• We assume that when a buyer doesn’t leave Feedback, the transaction went well. This will be counted as a positive transaction toward your performance standard.
• A single measurement to compare your transactions without a recorded defect against those that have one. This will be known as your 'defect rate.' The more transactions you have without defect, the less any transactions that do have a defect will impact your standard.
• A transaction can only be counted for or against you once. This creates a clear distinction between transactions that went well and those that didn’t.
• A built-in allowance for your performance target in case things go wrong.
• A new and improved seller dashboard to monitor and analyse your performance.

From a buyer perspective, we’re not changing anything. We’ll continue collecting Feedback and monitoring buyers’ activities on eBay from pre- through post-transaction.


New performance measurement

Starting from August a new performance measurement, known as the ‘defect rate’ will be reflected in your evaluation cycle. This is in addition to the current requirement around eBay Money Back Guarantee or PayPal Buyer Protection cases closed without seller resolution, which is already used to define the minimum standard required for all sellers.

Effective from August:
Requirement Minimum for all sellers/eBay Top-rated sellers

Defect rate Maximum percentage of transactions with defects (Regular Sellers 5%, Top Rated (2%)

Minimum number of unique buyers affected before seller status is impacted (Regular Sellers 8, Top Rated 5)

*This isn't a new measurement - you're already being evaluated against this requirement.
** If you sell outside of the UK, DE or US, you'll need to register for the global PowerSeller programme.

A problematic transaction only counts towards your defect rate once. This is true even if there were several defects associated with the same transaction.
For example, if a buyer purchases an item that you no longer have in stock, opens a claim because the order is not received and leaves negative Feedback, this would count as 1 defect towards your total, not as 3.

What is a defect?

A ‘defect’ is a transaction that’s considered to create a bad shopping experience for buyers.
We understand that not all transactions go well, and this is just a part of doing business. Still, these transactions can seriously affect a buyer’s likelihood to buy with you again. With the new performance measurement, we’ll be better able to reward sellers that provide excellent customer experience.
The new measurement will also improve our ability to identify experiences that may drive buyers away.


Defect

• Detailed seller ratings of 1, 2 or 3 for item as described**
• Returns for item not as described
• eBay Money Back Guarantee or PayPal Buyer Protection cases for item not as described*

• Detailed seller rating of 1 for dispatch time
• eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received*

• Negative Feedback
• Neutral Feedback**

• Transactions cancelled by you due to stock out or item sold to another buyer

* If an eBay Money Back Guarantee or PayPal Buyer Protection case opened for an item not as described or not received is resolved in your favour, this won’t count as a defect.
** Our data shows that when a buyer leaves neutral Feedback, or a detailed seller rating of 3 for the item description means they weren’t satisfied with the transaction and they’re much less likely to buy again.



Look-back time remains the same
Your evaluation will continue to take place on the 20th of the month with the new performance measurement applied in August. It’ll be based on your performance over the same time period as it is today – 3 months for sellers with 400 or more transactions over the previous 3 months, 12 months for all other sellers.

soolin

goldfizz, we have been discussing this on another thread as it is quite a big change and will affect a great many of us.

https://forums.moneysavingexpert.com/discussion/4918739

soolin

It looks like ebay are tinkering already arghh.

I have picked up a low star in despatch so ran reports last night to narrow down the buyer, as at that point yesterday I was showing th enew expanded dashboard.

This morning I can only see the old style dashboard, the low star clearly shows but the reports are all returning 'insufficient data' even where there is plenty of data . Looks like the whole lot has become unlinked.

purple321

I still haven't been able to get any reports since the beginning of March, always says no results.