WARNING check your expanded dashboard

Irn-Bru-Kid

Mine was red this morning, now I can't access the expanded dash board at all.

They must be updating

soolin

My open cases tab is still red

I'll go and stand in the naughty corner.......

chemical.galaxy

All my low stars have gone
I have a clean slate today (I had 3)

soolin

chemical.galaxy wrote: »

All my low stars have gone
I have a clean slate today (I had 3)

Well done...I hope that isn't a glitch....

My percentages for low stars have fallen (in a good way) and are now half the percentage they were the day before with the same number of low stars- which is odd. I know I have been having a very good run since Christmas and selling more than ever but even so I am sure it is a glitch as my stars should be a poorer percentage than that. I'm not complaining though!

theonlywayisup

The 'open cases' has been removed to show only 'closed cases without resolution'....which is a positive step.

chemical.galaxy

soolin wrote: »

Well done...I hope that isn't a glitch....

My percentages for low stars have fallen (in a good way) and are now half the percentage they were the day before with the same number of low stars- which is odd. I know I have been having a very good run since Christmas and selling more than ever but even so I am sure it is a glitch as my stars should be a poorer percentage than that. I'm not complaining though!

It is a bit odd - so I hope it is not a glitch!
I still have 2 low stars on my private account, no change there.

Jaxer

Jaxer wrote: »

Item as described 4.94 0.00% (0)
Communication 4.94 0.00% (0)
Dispatch time 4.94 0.00% (0)
Postage and packaging charges 4.88 0.00% (0)

Buyer protection cases

Opened cases 4.76% (1)
Closed cases without seller resolution 0.00% (0)

The opened case was resolved on a mutual basis (still 100% feedback) so I don't know if that causes ongoing issues.

The other categories dipped after a courier missed a collection and then the buyer wanted to return part of the item because it wasn't compatible with their system. I agreed to refund on a part-basis but wouldn't cover return postage so I think he marked me down.

I've just looked at my dashboard now and I was pretty surprised to see my new figures from above :

Item as described 4.89 0.00% (0)
Communication 4.94 0.00% (0)
Dispatch time 4.94 0.00% (0)
Postage and packaging charges 4.89 0.00% (0)

Buyer protection cases Your percentage (count)
Closed cases without seller resolution 0.00% (0)

Since Oct when I posted above, I've only sold one item in Nov and then a batch last week. I've still got 100% FB and the comment for the Nov sale was very positive so I'm a bit surprised the Item as described has slipped so much. Is there any way of seeing where the slip occurred. I have very few sales (mainly de-cluttering on freebie days) so in theory it should be easy to identify, but it's knowing how to go about it.

soolin

Jaxer wrote: »

I've just looked at my dashboard now and I was pretty surprised to see my new figures from above :

Item as described 4.89 0.00% (0)
Communication 4.94 0.00% (0)
Dispatch time 4.94 0.00% (0)
Postage and packaging charges 4.89 0.00% (0)

Buyer protection cases Your percentage (count)
Closed cases without seller resolution 0.00% (0)

Since Oct when I posted above, I've only sold one item in Nov and then a batch last week. I've still got 100% FB and the comment for the Nov sale was very positive so I'm a bit surprised the Item as described has slipped so much. Is there any way of seeing where the slip occurred. I have very few sales (mainly de-cluttering on freebie days) so in theory it should be easy to identify, but it's knowing how to go about it.

Check your trending data as that can be informative.

marking_bad

I know it's probably already been answered but why is it only updated on or around the 20th of each month? It's not like it's meaningless info, it's important.

Also why is it anonymous (cowardly), I want to be able to block unreasonable buyers, they can affect my account !!!!!!.

soolin

marking_bad wrote: »

I know it's probably already been answered but why is it only updated on or around the 20th of each month? It's not like it's meaningless info, it's important.

Also why is it anonymous (cowardly), I want to be able to block unreasonable buyers, they can affect my account !!!!!!.

It isn't actually anonymous if you know how to search:p