WARNING check your expanded dashboard

tilly-roo

Ahhh, I'm so wound up! I have been 'restricted indefinitely' - I had 153 good feedback but a few items were reported as not turning up last year both of which I refunded straight away. Does restricted indefinitely pretty much mean banned for life? Why are Ebay trying to cull sellers when they make money of us I just don't understand? I, too, remember when Ebay used to be a handy way of decluttering your spare room and making a bit of spending money for your summer holds rather than a business! I just feel sorry for people that really do try and make a living on there. The only thing I can think of is creating an account in my other halfs name to shift all my clutter!

soolin

tilly-roo wrote: »

Ahhh, I'm so wound up! I have been 'restricted indefinitely' - I had 153 good feedback but a few items were reported as not turning up last year both of which I refunded straight away. Does restricted indefinitely pretty much mean banned for life? Why are Ebay trying to cull sellers when they make money of us I just don't understand? I, too, remember when Ebay used to be a handy way of decluttering your spare room and making a bit of spending money for your summer holds rather than a business! I just feel sorry for people that really do try and make a living on there. The only thing I can think of is creating an account in my other halfs name to shift all my clutter!

restricted indefinitely does usually mean a near total ban but it is unlikely to be for just 2 lost items even if both left negs. There has to be more to it than that, hence this thread about checking expanded dashboard.

Depending on what your expanded dashboard shows it might be posssible to appeal to ebay and get a low star removed to bring you back to below standard and get ebay to allow you to list with restrictions- so go check what you are showing.

OPening a new accountt that can be associated with the old one by name, email address etc will result in a definite life time ban.

asset2004

I've had a couple IV items that have not turned up and given a full refund. Twice I was told by the buyer they would leave negative feedback as the item was list which us really unfair as its nit my fault. I advised eBay that they had threatened me with a neg and despite giving them a full refund both left negative feedback eBay didn't remove it, so how can I improve?
After this I did think that I needed to try and get the negative feedback moved down and to try and up my feedback % score so had listed quite a lot of low value items, selling at 99p with low upstage to improve but buyers these days expect everything yesterday and inverter than new condition.
It makes me so angry that I've not been given any warning from eBay and won't be able to open another account. I feel these dats that eBay isn't interested in the small private low volume person who wants to declutter they are only interested in business accounts.

techspec

asset2004 wrote: »

It makes me so angry that I've not been given any warning from eBay and won't be able to open another account..

As much as i hate Ebay - i thought everyone got a warning - i did. I was given 3 months to sort my dashboard out. As it was P&P - because i sent everything recorded - it was pretty easy to do - i just stopped charging p&p.

So why are others NOT given a warning? Maybe some miss it, or don't realise the importance.

Of course - you should get a warning evry time you get a low star - but that would be to easy for Ebay.

asset2004

techspec wrote: »

As much as i hate Ebay - i thought everyone got a warning - i did. I was given 3 months to sort my dashboard out. As it was P&P - because i sent everything recorded - it was pretty easy to do - i just stopped charging p&p.

So why are others NOT given a warning? Maybe some miss it, or don't realise the importance.

Of course - you should get a warning evry time you get a low star - but that would be to easy for Ebay.

I never received a warning :mad: I've checked all my messages and never had anything which is really frustrating as nevr given the chance to improve :mad:

shirlls

I am totally baffled by the seller dashboard. I've read through a couple of threads and just get more and more confused.

Some posts mention the expanded seller dashboard, where is this?

How do you see the stars a buyer has given you in their feedback?

Like most posters, I'm using ebay to have a clear out, and usually send items to be "signed for".

My feedback is yellow star (40) 100% and I've had 1 neutral in 12 months. My dashboard is:

Item as described4.880.00% (0)
Communication4.814.00% (1)
Dispatch time4.860.00% (0)
Postage and packaging charges4.634.00% (1)

I've tried running reports, (which is also confusing, what do you put in the "type" drop down list) and they've all come back as "no results", so where have the 1's come from in communication and postage & packaging?

soolin

shirlls wrote: »

I am totally baffled by the seller dashboard. I've read through a couple of threads and just get more and more confused.

Some posts mention the expanded seller dashboard, where is this?

How do you see the stars a buyer has given you in their feedback?

Like most posters, I'm using ebay to have a clear out, and usually send items to be "signed for".

My feedback is yellow star (40) 100% and I've had 1 neutral in 12 months. My dashboard is:

Item as described4.880.00% (0)
Communication4.814.00% (1)
Dispatch time4.860.00% (0)
Postage and packaging charges4.634.00% (1)

I've tried running reports, (which is also confusing, what do you put in the "type" drop down list) and they've all come back as "no results", so where have the 1's come from in communication and postage & packaging?

The figures you have posted is your expanded dashboard and you have the issue of being a very low volume seller with a low star in 2 categories. I understand you can't be restricted due to just one low star in each category but that star is a problem as is has also pushed your p and p headline star down to 4.6 which means a number of buyers might just decide not to use you and buy elsewhere.

Follow the advice in this thread, try and get a lot of small easy items sold with as low postage as you possibly can (free postage would of course be better) and water down that star and get your percentage back up again.

If you are returning no results is because you have chosen a too small set of dates or criteria. Nothing will be returned in the reports unless you increase what you are looking for . Try doing run reports for as long a period as possible and then start cutting down the dates.

shirlls

techspec wrote: »

Just been reading about one thrown off because Ebay said 4 days is too long to dispatch. Lost her living for doing what she said in the listings.

EBAY - WHY DO YOU OFFER AN OPTION OF UP TO 30 DAYS DISPATCH TIME YOU MORONS!!!!!!!!:mad::mad::mad::mad::mad::mad:

Why don't they just put 3 days max and then people know wher they stands. And why do they hide the importance of the ratings until your in trouble????? And they wonder why i and many others hate them.

And just in case anyone has a flippant comment that i should raise MY game - ive not had a low star in well over a year and post next day - i just think its disgraceful the way they treat the good customers (no negs) - and yet the chancers and scammers with feeedback that would make you blush survive.

I don't understand why eBay give the buyers the ammunition to get rid of sellers, the sellers are, after all, eBay's bread and butter!! I also don't think that most buyers are aware that a low star marking could be so disastrous, I didn't know, but I don't usually use the stars when I send feedback as a buyer.

I think eBay should rethink this policy, if a buyer is really unhappy about the service they receive they'll complain to eBay, then eBay can decide whether to suspend a seller if they get too many complaints.
With the star method a buyer only needs to be in a bad mood or a parcel arrived a day late for a low star rating and thus a seller threatened with suspension! Its just crazy!!

soolin

shirlls wrote: »

I don't understand why eBay give the buyers the ammunition to get rid of sellers, the sellers are, after all, eBay's bread and butter!! I also don't think that most buyers are aware that a low star marking could be so disastrous, I didn't know, but I don't usually use the stars when I send feedback as a buyer.

I think eBay should rethink this policy, if a buyer is really unhappy about the service they receive they'll complain to eBay, then eBay can decide whether to suspend a seller if they get too many complaints.
With the star method a buyer only needs to be in a bad mood or a parcel arrived a day late for a low star rating and thus a seller threatened with suspension! Its just crazy!!

Never make the mistake that sellers are the ones that keep a site alive, it is only buyers that matter, look at ebid. I could set up a site myself tomorrow (and have done in the past) and it can be the most beautiful, well laid out and cheap site going but unless I get a buyer it is all a waste of time.

In the days before stars buyers left a lot more negs and neuts than they do now and sellers were suspended on that, stars is just a different way of getting feedback. This is a way buyers report sellers to ebay, if one buyer leaves poor stars the seller is absolutely fine, it is only when a series of buyers are unhappy, and 'report' the seller to ebay via the stars that a seller faces restrictions.

However I do agree that ebay should make sellers more aware of the expanded dashboard so that sellers can always monitor the 'feedback' that buyers are leaving them. I also worry that when sellers do see their dashboard looking poor that the natural reaction is to stop selling- which is the worst thing they can do.

newsaver40

marking_bad wrote: »

Do you need to be concerned with the 3 month ratings or just the 12 month affects the performance?

My 12 month are fine but 3 month is creeping up to the 2% mark for dispatch time (funny considering I post within two days, but you know what some buyers are like...)

Well, i've just spotted this: (More important is the last paragraph)

Requirements for above standard sellers
Sellers need to minimise the occurrence of 1 and 2 ratings in all categories. If you exceed the allotted number of low detailed seller ratings, your rating and search visibility will be lowered.

• For Item as described: You can have no more than 3 occurrences or no more than 1.00% of 1 and 2 ratings
  
• For Communication: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
  
• For Dispatch time: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
  
• For P&P charges: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
  You can have low detailed seller ratings in any one category, if your average meets eBay Top-rated seller requirements
  
• Meet the eBay Buyer Protection cases standards:
  

"For sellers with 400 or more transactions over the past 3 months, the case scores are calculated over the last 3 calendar months. For all other sellers, it's calculated over the last 12 calendar months".

In this instance, wouldn't it be better to sell less things, so you're calculated over the 12 Months?