WARNING check your expanded dashboard

theonlywayisup

d123 wrote: »

it would appear you are arguing for the sake of it,

No, just correcting you. I directly referred to your comments on you knowing the cost of postage.

How you think like you do is not of interest to me, but giving other members the impression that all sellers pay the same is incorrect.

You cannot guess, you cannot estimate. And clearly you cannot see that.

However, you have very clearly shown others enough.

soolin

I bumping this just to try and raise awareness of the expanded dashboard. Please can we all get into the habit of checking it and as soon as we see any issue, however slight, arising we deal with it. We are going to see more and more sellers banned for minor issues if we are not careful and if sellers do not appreciate what their dashboard is tellig them.

For instance, a quick look at trending data will show what stars 'most' of your buyers leave you. That should be mainly 5*s, if not, then why not? Work out why, deal with it and get back to getting mainly 5*

Crowqueen

The people who make eBay are the people who work hard to sell responsibly.

The people who don't care should be booted. They are the ones un-making eBay - causing buyers to look elsewhere, causing buyers to say 'don't buy from eBay it's full of scammers' 'don't buy that it'll come dirty and smelling of smoke' and so on.

A bit of respect for the customers paying the money is better than respect for someone who regularly screws over their customers and chases them away from eBay as a whole. Other sites have strict standards and no qualms about banning people - I'd rather eBay encouraged people by having high standards rather than discouraged people by being laissez-faire.

I don't see, to be honest, why people have such a problem with that.

purple321

I think the problem is that ebay don't explain to buyers or sellers how important the star ratings are and the impact they can have on an account. I've never had a warning email as I only had one low til recently and am hopefully still ok for now at least but I think these emails need to be really clear that they will lose their account and never be allowed another one, not just that they may face limitations.

Out of the low scores I have currently, one is for dispatch when I posted the next day and 3 are undeserved from a nightmare buyer. I check who leaves what stars and have had 3 and 4 stars when my P&P has been no more than 30p over stamp price, in one case it was 10p over. I have also had a buyer buy 5 items and leave random 3's 4's and 5's for each one when they were all sent together so how can it vary?! ok IAD could but not the others.

porto_bello

Crowqueen wrote: »

The people who make eBay are the people who work hard to sell responsibly.

Any transaction takes both a buyer and a seller to work. Responsible sellers and responsible buyers will work perfectly. Responsible sellers and irresponsible buyers will not and some responsible sellers' accounts and reputations have been damaged by irresponsible buyers.

Rightly, eBay has targeted poor selling and has weeded out the poor sellers. However, other threads suggest eBay is also now weeding out poor buyers, who irresponsibly damage seller accounts.

In a year's time, hopefully with many of the irresponsible buyers, as well as many of the irresponsible sellers off eBay, it will at last be the marketplace of the high standards that its responsible sellers try to maintain.

sharpy2010

purple321 wrote: »

I think the problem is that ebay don't explain to buyers or sellers how important the star ratings are and the impact they can have on an account.

In addition to this, even if eBay DID explain to buyers the importance of the star system, some buyers really are just genuinely weird, and get some strange kick out of ruining someones livelyhood for absolutely no reason.

techspec

Crowqueen wrote: »

The people who make eBay are the people who work hard to sell responsibly.

The people who don't care should be booted. They are the ones un-making eBay - causing buyers to look elsewhere, causing buyers to say 'don't buy from eBay it's full of scammers' 'don't buy that it'll come dirty and smelling of smoke' and so on.

A bit of respect for the customers paying the money is better than respect for someone who regularly screws over their customers and chases them away from eBay as a whole. Other sites have strict standards and no qualms about banning people - I'd rather eBay encouraged people by having high standards rather than discouraged people by being laissez-faire.

I don't see, to be honest, why people have such a problem with that.

Because they are throwing off decent sellers with 100% feedback and turning a blind eye to the scammers - thats why.

I've reported so many scammers my typing fingers hurt - all are still trading!!!!

Last time i reported a scammer I was threatened with suspension. I dont bother anymore. Shill bidders are Ebays favourite sellers - they generate more profits.

If ebay love the stars so much - let them allow us to mark them.

Ebay are driving more sellers away than buyers. Anyone who doesn't buy on ebay is nuts - you cant lose.

The only time a seller should be thrown off is if people have made regular complaints about that seller. The stars and feedback should just be a guide for buyers. Throwing someone off with 100% positive feedback, based on a few mouse clicks of a star, is immoral. Most are from rival sellers anyway.

And weeding out ignorant abusive buyers and scammers, like the one Soolin recently dealt with - who make decent sellers lives hell - should also be a priority. If you did that in store - you would be kicked out and barred, and maybe even arrested.

If Ebay had the decency to explain to sellers, especially new ones, i would have some sympathy. But they are too busy counting their money. You are still allowed to put up to 30 days dispatch time - yet if you take more than 2 days - you are likely to be thrown off. Only in Ebay land does that make sense. I learned of the existance of the seller dashboard on MSE. Shouldn't that be the FIRST thing Ebay tell you about?????

I don't see, to be honest, why ANYONE would have such a problem with that (except the abusive people and scammers).

Ralph-y

There was an item on 'Watch dog' today re some of the paypal / ebay problems that have been discussed on forums such as this esteemed one .

It will be interesting to see how this does or does not develop!

Ralph

soolin

Ralph-y wrote: »

There was an item on 'Watch dog' today re some of the paypal / ebay problems that have been discussed on forums such as this esteemed one .

It will be interesting to see how this does or does not develop!

Ralph

I didn't see it, maybe someone can post an online link?

Very often though the Tv reports get it all very muddled and ends up just confusing people and not changing anything.

Crowqueen

soolin wrote: »

I didn't see it, maybe someone can post an online link?

Very often though the Tv reports get it all very muddled and ends up just confusing people and not changing anything.

The fact still remains people are always responsible when selling for their buyer's happiness. There are some issues with blatant scams, but without decent buyer protection no-one would bother - so there does have to be an element of risk when people sell stuff.

I didn't see this morning's programme but Watchdog IMO doesn't have a great track record on the truth. They got hyperactive about the Kindle's warranty period, for instance, when it is far more generous than anything else out there (they refund even if the item was damaged by the user and then sell them at a discount after the warranty period has expired...and Watchdog was angry at that!). They also want to look for someone to blame in situations where there doesn't seem to be much to blame for - and some of their reports on the Post Office or Amazon seem to be actively trying to find something to complain about.

They need to get their act together because they do a lot of good work - but I end up not taking them awfully seriously.