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plumface

d123 wrote: »

Could I suggest in future you research how the

brackets work rather than typing inside the quote. It would make it easier to answer.

I, and others on this and other forums use this style of using quotes.I have never seen anybody say it is hard to answer.Perhaps it is just you!

But I'll try,



Because the item might be wanted? That's what DSRs are for, and I expect other people to work to the same standard I do.
So you will mark a buyer down,even though you knew the posting date would be later than normal.


I don't moan, but I will mark down, simple.
Ridiculous,you knew about it before you purchased yet still think it is right to mark them down.


I'll check the franking post mark date on the item, if it was recorded, I'll check the date on their system.
Wrong,yet again.Try doing some research into PPI.
PPI has no date,how do you mark these then?


Asked and answered, but as I said, I will mark as per the DSRs, if I don't feel it was posted promptly, it will be marked down, an unfair or unreasonable term in the sale does not make it right for the seller to be a lazy a**e.
How do you know when its posted?
Again,don't buy an item when the seller clearly states the despatch date will be longer than normal.


I have a scale and a copy of the RM costs book, it's pretty simple to work out fair postage.
Wrong again,research PPI


As said already, franked post mark has date, RM site for recorded.
As above.

I agree with Contains Mild Peril,you sound like the buyer from hell.
Knowing full well the despatch date you will still purchase an item and then 'complain' via the DSR's.
Without knowing the facts about a postal service and just guessing you will mark the stars down for p&p charges.
This is why i say the DSR system is flawed,buyers like you have no idea about some aspects of it,you just summise, think you are correct and mark accordingly to your incorrect reasonings.

plumface

soolin wrote: »

No it doesn't work like that. Stars are an indication of how good a seller you are marked against other sellers. Since most people leave a 5* it makes the 'average' star right at the top of the 4* area- so any seller that routinely gets less than 'average' marks as marked against other sellers is 'below average'.

I'm sure someone with a more mathematical brain can explain averages better than I can- sorry.

A quick way to explain what I mean is to go and look at other sellers stars- virtually all I see are sellers at 4.8 or above, if I see a seller below say 4.6 I start to wonder what they are doing wrong.

I don't disagree at all.
I think it is flawed for a couple of reasons.
1) The vast majority of people would take a 5* voting system as i
have said before.1 is terrible,3 average and 5 brilliant.
So a buyer marks you as a 3* (neither good or bad,just average) but ebay says the average is 4.something.
2) You get buyers like d123. :rotfl:

Contains_Mild_Peril

I suppose some buyers think of "average" as a synonym for "mediocre", but it's not really. You do have a valid point: I have friends who buy on eBay but don't sell who thought they were leaving good feedback if they left a positive with 4* across the board, and were surprised when I explained that 4/5 is a fail mark.

theonlywayisup

d123 wrote: »

It doesn't matter what you paid....

But that isn't what you said. You said you have a copy of the costs book. So you know the cost or don't you?

I have a scale and a copy of the RM costs book

No you don't. As plumface says, PPI users have an average weight, so you cannot even begin to work out the cost.

d123 wrote: »

Simple to work out, if something like a small packet arrives second class and has been charged at say £4, that would be a mark down when true postage should be around £2.20.

As for RMT, I have a single price per parcel, regardless of size or weight, it isn't a published price and it isn't a discounted price, it's a price worked out on a matrix of my individual posting levels/weights and areas. And it isn't first or second class, so how you would try and work out a fair cost I just would love to hear.

charlies_mum

soolin wrote: »

charlie's mum, I would certainly argue with ebay about that- make sure you keep saying it was 'malicious' as it seems to be a trigger word for getting poor stars removed.

Not getting anywhere. My sales were down in September, so they are saying this is why it looks so bad. They have said I am evaluated every 12 months, so don't worry and try putting a compliment slip in every package asking for 5 stars

So yet again, the DSR system is manipulated by a bad buyer who wants to see off the competition :mad:

d123

theonlywayisup wrote: »

But that isn't what you said. You said you have a copy of the costs book. So you know the cost or don't you?

No you don't. As plumface says, PPI users have an average weight, so you cannot even begin to work out the cost.

As for RMT, I have a single price per parcel, regardless of size or weight, it isn't a published price and it isn't a discounted price, it's a price worked out on a matrix of my individual posting levels/weights and areas. And it isn't first or second class, so how you would try and work out a fair cost I just would love to hear.

In a case like yours, if an package arrived with NO markings I would treat your parcel as a second class parcel.

It isn't that common to have no details at all, in my experience, I've had about 12 packages this week, all have had some sort of indication of pricing on them, we buy a lot of small single items from eBay every week but do tend to deal with larger businesses who aren't trying to hide postage costs.

I would work out second class post costs for the weight and use that as a basis to work out the DSR.

Hiding your postage costs shouldn't give anyone the opportunity to profit excessively, if you have a cheaper rate than 2nd class due to bulk posted, lucky you.

theonlywayisup

d123 wrote: »

In a case like yours, if an package arrived with NO markings I would treat your parcel as a second class parcel.

It isn't that common to have no details at all, in my experience, I've had about 12 packages this week, all have had some sort of indication of pricing on them, we buy a lot of small single items from eBay every week but do tend to deal with larger businesses who aren't trying to hide postage costs.

I would work out second class post costs for the weight and use that as a basis to work out the DSR.

Hiding your postage costs shouldn't give anyone the opportunity to profit excessively, if you have a cheaper rate than 2nd class due to bulk posted, lucky you.

Large businesses do not hide costs they have arrangements that are not public, perhaps beyond the leyman and you.

Believe me, you would have no indication of price from us. You couldn't work it out, as it would be with you next day. So not second class post!

I don't hide my costs, it isn't published, not the same at all!

12 parcels, I am in awe.

plumface

d123 wrote: »

I would work out second class post costs for the weight and use that as a basis to work out the DSR.

How can you work anything out,without ALL the facts?
It is a case of presumption/guesswork.
This is why the DSR system is flawed.

d123

theonlywayisup wrote: »

Large businesses do not hide costs they have arrangements that are not public, perhaps beyond the leyman and you.

Believe me, you would have no indication of price from us. You couldn't work it out, as it would be with you next day. So not second class post!

I don't hide my costs, it isn't published, not the same at all!

12 parcels, I am in awe.

No idea what a "leyman" would be, and it would appear you are arguing for the sake of it, my points were aimed at the lazy "amateur" seller who couldn't be bothered to go to the post office and didn't mind holding up posting for 3 days until they decided to post.

I even stated earlier that none of the DSR categorisations applied to efficient sellers who post promptly and that those sellers would get 5/5 for everything.

The people who treat eBay selling as a hobby, and feel that anything in their personal life has more importance than dealing with their eBay buyers are the people I'm alluding to.

A person who thinks its ok to make a buyer wait 3,4 or 5 days for an item when the seller has paid immediately after the sale ends deserve low DSR ratings, and eventual removal of the ability to sell on eBay.

By the way, kicking off part time sellers who can't be bothered to treat selling seriously was a consensus agreement of everyone in the office who buys from eBay.

techspec

d123 wrote: »

By the way, kicking off part time sellers who can't be bothered to treat selling seriously was a consensus agreement of everyone in the office who buys from eBay.

I can just imagine the sort of people you work with.

These people you refer to made Ebay. It was an online flea market when it started and it was fun dealing with people around the world you had never met.

Then big business joined in - and as usual took over and ruined it. Ebay wants its cake and eat it. It still allows private, inexperienced sellers - just selling their tatt - but expects them to perform like Marks and Spencer. Stars for private sellers should have been a guide for buyers only. Only business sellers should have been pushed - and even then - only fairly. It they allow up to 30 days dispatch - they should just ask the buyer "did it arrive in the stated time". Buyer answers yes - 5 STARS!!!

On a bright note, Ebay recently contacted me to say they had BLOCKED a low star against my account. They believe it was malicious. Seems like they are onto people like you!!!!!