UPDATE! YEY! >>>>>>>>> PAYPAL CLOSED MY ACCOUNT and won't give me money for 180 days!

sassi

hewlett wrote: »

although its hard you must get back on the phone to them and demand to know what the problem is . ask to speak to one of the supervisors and remind them that you are the customer and it is your money , also if they hold the money and get interest on that money i would check to see if you are entitled to get the interest as well, maybe something martin can advise you on ? . just keep going until you get an answer.

I di ask to speak to someone higher up, but was fobbed off with 'the limitations department that make the decisions give us limited information, which is all i can give to you, and this department are the only ones who speak to customers'

I have rung 5 times in total, and 3 times i spoke to the same American lady. Very kind but 'unable to help' she just kept saying 'sorry , i'm really sorry, i know its frustrating, but there isn't anyway further she can assist me',and she 'can only give me what information she has'

I think i', the unluckest person on the planet. If somethings going to happen, you can bet your bottom dollar, it'll happen to me.

I googled my problem, and found many others who have the same story to tell, people even tried taking paypal to court....not someting i would ever dare do.(i even wimped out of claiming my bank charges when got to court stage)

frivolous_fay

I'm surprised you're speaking to an American lady - are you definitely ringing co.uk? (Paypal UK is based in Ireland)

b33r

https://www.paypalsucks.com

Lot's of people in similiar situations to you. Paypal are an awful company, the bit i found interesting is they have it in their terms n conditions that when your money is with them it is their property and they can take it without even having to give a reason.

soolin

Hmm, I've only ever spoken to someone in Ireland as well.

Dazza.mk_2

Unfortunately you've fallen foul of some of the problems related to Paypal, above there are several ocassions where Paypal is referred to as a bank, however this isn't correct, it is regulated as an electronic money issuer with a lot less 'Impact' and other protection (ie Paypal wasn't required by the Treasury to join the Financial Services Compensation Scheme --- an insurer of last resort if the firm is unable to pay your claim.)

sassi

i valled 08705 number listed under contact us, then by phone on pp website.

surely this is correct?

asea

b33r wrote: »

https://www.paypalsucks.com

Lot's of people in similiar situations to you. Paypal are an awful company, the bit i found interesting is they have it in their terms n conditions that when your money is with them it is their property and they can take it without even having to give a reason.

surely that is theft?

sassi

Yes, i read some bits on that website a few mins ago, and am now VERY concerned, as ppl have waited the 180 days and STILL not got their money.
Some ppl NEVER get it, others waited over a year....i needed it now.
I wish i had withdrawn more than the 150 the week before.
I am going to keep on ringing them though. No harm in trying.
I could understand if i had done someting wrong or fraudulent, but not just selling a higher priced item, this makes no sense.

I have also recently moved house (month ago)
But can't see how this would have a neg effect as changed my addresses on both Ebay/Paypal.

b33r

I don't advise this because its risky but maybe for the transactions of larger value you could contact the people who bought the item and ask if you gave them a refund through paypal could they send you payment some other way, cheque or wateva. As i say i don't advise it, there would be nothing stopping the buyer just not paying once you have refunded and then you would be totally screwed, just an idea.

sassi

i don't think i would risk that.
thank you though