Medical records given without consent

daisiegg

If she was just being given a list of exercises, maybe it WAS within the receptionist's role to pass that on. Doesn't seem so crazy to me. But the asking to remove the jumper and then shouting......maybe not so normal! This all seems very strange.

FBaby

For me it is the note that the OP read on the GP's computer (and amazingly managed to memorise, which is the short time that would have been allocated is surprising in itself) that just doesn't ring true.

I also fail to beleive that if things had happened as stated, the PCT would have considered the matter dealt with. No way a PCT would rule out it was acceptable that a receptionist passed as a physio, especially when dealing with a young girl. That would have triggered a serious investigation.

From reading the OP account, the practice manager would have covered something serious, supported by the PCT, the GP and social services.... If that is the case, then we can wait to hear it all on national news...

I think it is more likely that the OP doesn't know the whole story and there is more to it then what her daughter said, and she has misinterpreted what has been said to her with the knowledge she has of the events rather than the actual facts.

Sambucus_Nigra

Seriously - I read the GP's computer screen when I'm sat there - it's only inches away from where I am. It's not that hard.

So are you saying you think that the daughter led the receptionist on in some way?

Bitsy_Beans

Tiddlywinks wrote: »

OP - is there any chance that your daughter could have overreacted to the initial approach from the 'receptionist'?

Is there any chance that there has been other contact that you may not know about that has prompted the 'receptionist' to make follow up enquiries?

You need to look at all possibilities... you have talked about your daughter being a gifted musician for instance... is there a chance that there is another side to your DD that you know nothing about?

It has been known for children to act very differently at home to when they are away.

I also feel that your OH's reaction to want to go and punch someone for shouting at your DD is OTT.

Just a thought, as the comments from the social worker - offering support even when you say she found nothing - and the MP - saying get you DD some help - suggest that there may be underlying opinions as to your DD's mental health or attitudes.

ETA...I have had extensive physio over the last 18 months for a shoulder injury / operation and there is nothing wrong in having to remove a jumper to allow someone to demonstrate exercises - it helps to be able to point to muscle / joint areas which will not be visible with a bulky top.

In teaching your DD those exercises for her to do at home, the practitioner would need to see that she knew how to do them and that the correct 'bit' of her was being used and not over-extended or whatever. So, a proper demonstration and inspection would have been desirable and a jumper would not have allowed that to happen.

So in the basis of one brief meeting this gentleman at the practice has discovered serious mental health issues that the other practitioner she saw regularly did not? Sorry but I don't buy that. Not to mention shouting and getting aggressive is unprofessional.

As for the drip.........so what? Some people don't do mammoth posts, personally I don't like them as I find them hard to follow, too much info all in go

Sambucus_Nigra

Tiddlywinks wrote: »

I also feel that your OH's reaction to want to go and punch someone for shouting at your DD is OTT.

I think it's because he was trying to get her top off!

Not because he shouted at her.

Errata

It's not likely a receptionist at a department is the named Custodian. That responsibility is given to the Head of Department.
Which leaves me to wonder if the person that called the GP and the receptionist that saw the daughter are the same person.

Sambucus_Nigra

Eton_Rifle wrote: »

This is how this story is coming across at the moment:

Your family made a complaint of inappropriate behaviour to a minor.

It was being investigated behind the scenes, thank to your efforts. It looks like a case may even be underway against the man as he is clearly gathering his countering evidence.

A social worker comes to get your side of the story and for some reason you go into some weird defensive mode, cut her off and tell her there's no problem at all. Did you think it was you who were being investigated? You completely burnt your boats here.

You tell your MP what happened and that you declined help and he is now utterly baffled and feels you've wasted his time.

I also don't think all this perceived confrontational stuff is helping either. The 'physiotherapist' was angry and abusive, that's one thing but your husband wants to punch people and even the MP who was eager to help is apparently aggressive too now. This is casting your complaint in a poor light.

I get it that they hadn't made the connection between the receptionist and the social services visit - and any parent would be a little defensive if the social services came investigating - wouldn't they? It's only now, after the doctor's comments that they have put two and two together about how it has all panned out.

Fire_Fox

I can't really imagine an MP getting very aggressive with a constituent during a surgery, they are trained to be be the opposite of that. Have you perhaps confused frustration for aggression? To be labelled 'very aggressive' I would expect clenched fists and a red face and shouting at least.

Physiotherapy assistants do much of the same work as physiotherapists in the NHS, they need to be qualified to level 3 or 4 - so further education BUT not necessarily higher education - although some are qualified to degree (level 5). I work in lifestyle healthcare, I wouldn't teach exercises to someone with a sweater on by choice. Would have thought a male would not take a female to a side room alone for their own protection, physio can be done in the main ward/ department.
http://www.nhscareers.nhs.uk/explore-by-career/wider-healthcare-team/careers-in-the-wider-healthcare-team/clinical-support-staff/physiotherapy-assistantssupport-roles/

sassyblue

totum wrote: »

It appears to me that this man obviously knows what he did was wrong and to try and cover it up as tried to make my daughter out to me mentally ill so that no one will believe her! It looks to me that others are in on the act too .... only problem is what, if anything, do we do about it. Can't see solicitor until next week!

tbh, l think it sounds a bit sinister and l think you should see this complaint out. I wonder if the person you spoke to the next day was the same man who saw you daughter the previous day, no wonder there were no bosses about.

Why is this man So vindictive too? Telling your doctor he was the 'custodian' of the practice was a downright lie by the sounds of it, so l too would be furious. If he should have been treating your daughter he would have known she didn't need her jumper taken off, that she was there to get literature. I think your daughters had a lucky escape there.

thegirlintheattic

I too am having problems believing the version of the story being given here.

Follow your complaints through the relevant authorities.