Medical records given without consent

CH27

totum wrote: »

Yes - we even went to our MP about it! The letter they sent was that our complaints process has now been exhausted and we can go to the public service ombudsman if we still remain unhappy. and the MP got a letter back saying that they cannot discuss it with him as they are still in discussions with us!

We have not taking it to the ombudsman yet as my father died shortly after all of this and I have been too busy mourning him and settling his estate.

Sorry about you father.
Are you going to go down the Ombudsman route?

Tiddlywinks

OK - my thoughts based on your responses... I find it hard to believe that all relevant facts are here in this thread. Why do you keep adding little bits here and there?

A 'receptionist' touches your daughter and tries to pass himself off as a medical professional but the PCT found nothing wrong? They gave an MP the brush off? Now that is strange because I can tell you that those MP's queries are given priority in most public sector organisations and MPs don't take kindly to brush offs.

You mention that the PCT told you that he had no 'higher education qualifications' - why would they tell you that? They are breaching his data protection rights by discussing his personal circumstances with you - sorry, this just doesn't ring true.

ETA - I have just re-read your first few posts and now really have my doubts about the story. Why didn't you just come on and say... a receptionist at the physio department has phoned my GP, obtained confidential information and has reported us to SS? Why the trickle feed of 'facts'?

Sambucus_Nigra

Tiddlywinks wrote: »

OK - my thoughts based on your responses... I find it hard to believe that all relevant facts are here in this thread. Why do you keep adding little bits here and there?

A 'receptionist' touches your daughter and tries to pass himself off as a medical professional but the PCT found nothing wrong? They gave an MP the brush off? Now that is strange because I can tell you that those MP's queries are given priority in most public sector organisations and MPs don't take kindly to brush offs.

You mention that the PCT told you that he had no 'higher education qualifications' - why would they tell you that? They are breaching his data protection rights by discussing his personal circumstances with you - sorry, this just doesn't ring true.

ETA - I have just re-read your first few posts and now really have my doubts about the story. Why didn't you just come on and say... a receptionist at the physio department has phoned my GP, obtained confidential information and has reported us to SS? Why the trickle feed of 'facts'?

Panic?

I don't know but it's a bit of a bonkers theme for a troll thread IMHO.

Tiddlywinks

totum wrote: »

...however, this morning, at the GP, he told me the 'referrer' has telephoned him 3 months before the visit from social services, asking for the children's medical records and he, over the telephone, gave him our kids medical details!
I am bloody furious - this is not a person who works in social services and he just gave the info to him over the phone because the guy said it was a child protection issue!!!!
this can't be legal surely?

totum wrote: »

No the referrer, although worked in the NHS/ local council was not a medical person. We had in fact had dealings with this person and complained about him when he verbally attacked our daughter - leaving her in tears! The referral to social services was completely made up and obviously retaliation because of our complaint.

totum wrote: »

My daughter had received some physio for a complaint she had last year, this man worked in the department and tried to pass himself off as a physiotherapist - he was not and my daughter complained and received verbal abuse from him.
I do know who the referrer is as my GP printed out the correspondence he had with the man and it names him!
We have never been involved with the police and my daughter is 15 years old and at school and is a gifted student! so there is nothing in her life that would merit a referral to social services.

In three posts answering various questions the OP didn't think to mention that the chap was a 'receptionist'.

It's just such a strange way to string out the story.

alias*alibi

Tiddlywinks wrote: »

OK - my thoughts based on your responses... I find it hard to believe that all relevant facts are here in this thread. Why do you keep adding little bits here and there?

A 'receptionist' touches your daughter and tries to pass himself off as a medical professional but the PCT found nothing wrong? They gave an MP the brush off? Now that is strange because I can tell you that those MP's queries are given priority in most public sector organisations and MPs don't take kindly to brush offs.

You mention that the PCT told you that he had no 'higher education qualifications' - why would they tell you that? They are breaching his data protection rights by discussing his personal circumstances with you - sorry, this just doesn't ring true.

ETA - I have just re-read your first few posts and now really have my doubts about the story. Why didn't you just come on and say... a receptionist at the physio department has phoned my GP, obtained confidential information and has reported us to SS? Why the trickle feed of 'facts'?

If the complaints procedure has been exhausted this may had been the reason why. The next step is the Ombudsman which the MP or OP should contact next.

totum

sorry to drip feed but was unsure how much information I should give as I do not want to give too much away in case the man reads posts like these and knows its him! I am also new to forums and don't know how it works. I also felt the we had handled the first part of the story by already submitting complaints and we, as a family, were prepared to put it down to experience and move on. The latter part of the story i.e. the GP is new and upsetting and hence why I have posted for the first time.
This is all true and I know it is unbelievable - we couldn't believe it ourselves when it happened but I can assure you its true!
I told my husband about the GP tonight and he is furious and now wants to get the police involved! tho fail to see how this is a police matter and maybe when he calms down he will see that.
I noticed a poster commenting on the physio 'touching' my daughter - that is NOT true, he never laid a hand on her -if he did he would be in jail right now!! he called her names and shouted at her when she asked him to leave the room - nothing more sinister than that. anyway, I think the best thing to do is call my solicitor in the morning and ask her advice because I simply do not know how to proceed with this now.
and with regards to the MP - yours must be better than mine because when he got their response he told me he cannot help me and to get my daughter some help!

PS - we got his qualifications through a freedom of information request

Fire_Fox

You keep adding to the story and it's therefore impossible to give accurate advice. Please make written complaints to all the relevant organisations, let them run a thorough official investigation and decide if there has been a data protection breach or if anyone has stepped outside their authority or abused their position. You need your written complaints to be far more logically laid out that your posts here which are jumping all over the place and difficult to understand. Stick to the relevant facts, everything about how you, your husband and your family feel is distracting from the nitty gritty.

lou34_2

My god, I agree with ur husband.Discuss it all at a police station.If u r right,and it doesn't seem from what u have said that the trust have communicated with u well,then there is a possibility someone very unsavory has contact with children.If it were my child and I wasn't getting anywhere fast I'd talk to the police. What have you got to lose?

pondskater_2

totum wrote: »

...............I noticed a poster commenting on the physio 'touching' my daughter - that is NOT true, he never laid a hand on her -if he did he would be in jail right now!! he called her names and shouted at her when she asked him to leave the room - nothing more sinister than that...........

If he is indeed only a receptionist and not some kind of trainee then his entering the room and becoming abusive on being rebuffed was sinister and the only reason he did not touch her was because she would not let him! However, I await the next snippet of information which may help to clarify this.

totum

Thanks for all comments. i will try and be more clearer.
In may last year my daughter started physio for problems she was having with upper back and neck.
She was allocated a lovely caring women who got on really well with my daughter and gave my daughter a care plan that outlined the types of exercises that would help my daughter. My daughter attended the client fortnightly and then monthly. My daughter's problems were fixed and all that was left was a final appointment with her physio to be given exercises that my daughter can do at home to limit her problems reoccurring.
At the final appointment the 'receptionist' informed my daughter that the physio was off sick but that she would see someone else.
He then took her up the corridor to one of the treatment rooms, once inside, he asked her to remove her jumper so he could carry out the exercise. My daughter said she was not here for a physio but to get her treatment plan as it was her last appointment. He then became agitated and insisted that my daughter do as asked! my daughter then asked him if he was supposed to be doing this and told him she didn't think it right that a receptionist should be carrying out this type of work. At this point he shouted at her "who the hell do you thing you are" and "you stupid !!!!!". My daughter ran out the room while he shouted "you stuck-up cow".
Once out she rang me at work, I was in a meeting, so she then called my husband, who left work immediately and drove home where my daughter was waiting for him in tears.
He wanted to go straight down to the clinic 'to punch his lights out' but my daughter begged him to wait until I got home.
The following morning I telephoned the practice and asked to speak with the manager only to be told he is on annual leave, I then asked to speak with someone else in authority only to be told there is no one else! So we put everything that happened in writing and sent it in for the manager's attention.
We got a reply back three weeks later disputing my daughter's version of events but mentioned that sometimes "physio sessions came be a distressful time for patients", it also stated that although the man was not a qualified physio, it was not unusual for unqualified staff to carry out such duties!
Unhappy with that response, we then put in a complaint to the PCT, we also asked under the 'Freedom of Information Act' what qualifications did this man have?
Our request came back first and it stated that he had no "higher Education" qualifications.
It took the PCT over 2 months to reply and they basically said the same as the practice manager. They said that we have now exhausted the complaint procedure and if we remained unhappy then we can go to the public ombudsman.
We then approached our MP and he was really keen to take on our case and wrote to the PCT asking for an explanation to our complaint etc. Three weeks later he got a letter from the PCT saying they cannot enter into correspondence with him as they are still in correspondence with us!
After that happened, my father took ill and later died, so complaining was not a priority for us at that time.
Two months after my father's death we received a letter from social services telling us they would visit us to have a 'chat'.
The minute the social worker sat down she said she was aware of the complaint to the PCT and knew 'a little' of what the complaint was about. We knew she was fishing for info and decided to disregard her curiosity and asked her why she was here. She stated that a referral has come in from the PCT and was done through 'child protection', she then went on to ask my daughter questions i.e. how she was, what were her hobbies etc
We told her we failed to see the child protection issue and she said there was none! she asked if we wanted any support, which would be done on a voluntary basis - we declined and we have never heard from her again!
We then went back to the MP to update him on what else had happened and told him about the SS visit. He became very aggressive and told us he cannot help us and that we should be focusing on getting the support our daughter obviously needs!!
That visit left both my husband and I shaken, we realised then that there was a lot more to this than meets the eye and to be honest we both felt scared that perhaps we were now involved in some sort of cover-up.
Yesterday when at the GPs, he asked if anything had came out of the child protection 'thingy'. I was dumbstruck and felt physically sick. I asked him what he knew and he told me that 'the man' had called him in February to talk about my daughter. He then got her file up on the computer and read out what it said (this was a pop-up message that comes up when anyone accesses my daughter's records) it read
"had telephone conversation with **** from *****. He has been treating ***** and is the custodian of **** at the practice.
He informs that he has concerns about *****, in that he feels she has a serious mental health problem and is suicidal. He advises that meetings are being had at **** and they are thinking about raising a child protection issue. To aid this decision he has asked for **** medical information. I have shared consults with him covering past year".
This conversation occurred in Feb - 5 months after the incident with the man!
And obviously one month after the final complaint!
I must say it has helped writing this all down as it has made things in my head much clearer.
It appears to me that this man obviously knows what he did was wrong and to try and cover it up as tried to make my daughter out to me mentally ill so that no one will believe her! It looks to me that others are in on the act too .... only problem is what, if anything, do we do about it. Can't see solicitor until next week!