Medical records given without consent

mrs_B_5

As someone who works within the NHS, as far as I'm aware if the receptionist/physio-assistant/whoever wanted to make a referral to safeguarding with regards to concerns about your child, he wouldn't need to access your daughters medical records at all & could make a referral quite easily without them. Basically, they would discuss any concerns with their manager & then, if appropriate, contact would be made with the relevant safeguarding lead who would then deal with the matter as outlined within the PCTs safeguarding policies.

Sambucus_Nigra

mrs_B wrote: »

As someone who works within the NHS, as far as I'm aware if the receptionist/physio-assistant/whoever wanted to make a referral to safeguarding with regards to concerns about your child, he wouldn't need to access your daughters medical records at all & could make a referral quite easily without them. Basically, they would discuss any concerns with their manager & then, if appropriate, contact would be made with the relevant safeguarding lead who would then deal with the matter as outlined within the PCTs safeguarding policies.

I think the issue is that procedures haven't been followed, not that they have.

Sambucus_Nigra

Eton_Rifle wrote: »

But the OP was aware the social worker knew of their prior report.

If someone starts making what seems to be implied !!!!!philia charges (heck, lets use the word, rather than dance round it, since that's obviously what's underneath the hysteria here) and a social worker talking about child protection who knows about the physiotherapist misconduct report turns up ... that's a pretty small two and two to put together.

I don't know what the way back from this is. I think the OP has muddied the waters and perhaps needs to be clear what their accusations actually are and get their facts in a row then pursue it doggedly again.
This muddle is not going to help their complaint and I fear they are portraying themselves as a family with internal issues and they'll get their complaint dismissed out of hand.

Again, I don't see this as p-d-philia charges but that of the op being concerned that the doctor gave private medical history to someone pertaining to be someone that they weren't. Hence the title.

What internal issues are you saying the family have got?

I must be reading a completely different thread here.

totum

FBaby wrote: »

For me it is the note that the OP read on the GP's computer (and amazingly managed to memorise, which is the short time that would have been allocated is surprising in itself) that just doesn't ring true.

[COLOR="Blue"
I am sorry if you are having trouble believing my stort but with regards to your comment - If you had read my 3rd post you will have seen that I got the GP to print out the entry on the computer and I was typing up what it said word for word! I know about the pop-up because it also said that "have created a pop-up notice to warn others"[/COLOR]

I am sorry if you are having trouble believing my posts but with regards to your comment - If you had read my 3rd post you will have seen that I got the GP to print out the entry on the computer and I was typing up what it said word for word! I know about the pop-up because it also said that "have created a pop-up notice to warn others"

totum

I think some are getting a bit carried away with themselves here. and really should stick tot he facts
1) My 15 year old is quite capable to attend a final physio session by herself.
2) The 'receptionist' was not a physio.
3) the receptionist acted inappropriately
4) A complaint was sent off to both practice and PCT
5) The receptionist called the GP and gained my DD's private medical information on the premise that my DD was in need of child protection
6) Social services said there was no case to answer

Out of all that has occurred, I have dealt with 5 of the above and was asking if anyone knew if the GP was right to give the man access to medical records!

KiKi

I follow you quite clearly, OP, and given some of my experiences with the NHS I can well believe it.

Sounds like the receptionist either acted inappropriately / was being appropriate but your DD wasn't comfortable with it, and the receptionist got angry in response. You put in a complaint, and he's possibly now raising CP issues in order to cover up his behaviour and get you back.

I can understand that it's possible that an unqualified person could show your DD the exercises. However, she wasn't comfortable with that - and so it should have ended there. He should have respected that, not shouted at her.

I can't answer your question about the GP, but I would categorically be pursuing a complaint about this guy's behaviour.

FBaby

But can't you see that your breakdown is showing an accumulation of events that don't make sense.
1- the physio who is only a receptionist. That in itself is very odd and indeed, would involved an immediate red alert.
2- yet the practice didn't seem at all concern by it
3- yet the PCT didn't seem at all concern by it
4 - yet the GP didn't seem at all concern by it
BUT
- GP is concerned about your DD mental health
- GP provides medical information to a stranger
- Social Services are called, yet they too don't show concern over this receptionist.

So either this is very serious case of conspiracy across a number of agencies, in which case, I would prompt you to go straight to the ambusdman, or, this is a lot of confusion as to what really happened. I would tend to believe that it is much more likely to be the latest as these kind of situations do tend to be confusing, whereas I can't see a cause of such a level of conspiracy relating to your daughter and family. Saying, that I hope I am right as otherwise it would be an extremely concerning case for the way the NHS is operating as a whole.

Errata

totum wrote: »

Out of all that has occurred, I have dealt with 5 of the above and was asking if anyone knew if the GP was right to give the man access to medical records!

That's a question the GP's Practice Manager can answer. Why not make an appt with them?

asparagus1968

male physio assistant asked to go through an excercise plan with client as physio away.
client tells him the pains were caused by violin practice,she feels pressurised to continue due to being constantly told she is "gifted". she sometimes feels suicidal .
Assistant tells her she can get help to sort out this problem-maybe by speaking to other agencies or indeed her parents. she doesn't feel able to tell her parents, and now panics this man may inform her parents.she gets very upset/agitated,runs out and concocts this story of innappropriate behaviour from the man to cover herself.
man is concerned by what she has told him,and her actions /state of mind/parent relationship issues perhaps, so starts the course of action of an investigation-GP information,social services referall etc.
mum defensive/ not giving out any information when SS visits.

PCT and MP get involved but cannot side with parents.

Investigations are still ongoing now....


just another version of events?

feel really sorry for OP on whatever the truth turns out to be,hope it resolves as soon as possible for you all.

one more thing-why weren't police informed immediately that an adult male RECEPTIONIST asked 15 year old girl to remove a piece of clothing whilst alone in a room with him?

very bizarre situation, my heart goes out to OP.Good luck.

silverchair

The story sounds very strange to me.

Was there anyone else that witnessed this or heard him shouting outside the door at her? Or is the only witness your daughter?

Has this man had any other complaints against him?

In the hospital I go to (not private) the actual practitioners work the reception to cut costs. I was convinced they were actual receptionists at first, but they are not.