Medical records given without consent

silverchair

You also stated earlier in your drip drop feed of information to this story that you didn't think that any action was being taken because he was still in his job.

Do you not realise that they actually have to conduct an investigation since this is the guy's reputation and career on the line!

sassyblue

silverchair wrote: »

Do you not realise that they actually have to conduct an investigation since this is the guy's reputation and career on the line!

And do you know if that's been done? How is the OP to know if its been done then?

Poppie68

Its not unusual for a gp/doctor to discuss a patients medical history with a receptionist etc from another healthcare facility . Your GP must of been confident in who he was speaking to.
I find it very odd though that the physio dept management or PCT dont seem to of found anything during their investigations, the MP has basically washed his hands of the whole episode,and the social worker offered you further support, why did she offer you that if she found nothing wrong?

marywooyeah

asparagus1968 wrote: »

male physio assistant asked to go through an excercise plan with client as physio away.
client tells him the pains were caused by violin practice,she feels pressurised to continue due to being constantly told she is "gifted". she sometimes feels suicidal .
Assistant tells her she can get help to sort out this problem-maybe by speaking to other agencies or indeed her parents. she doesn't feel able to tell her parents, and now panics this man may inform her parents.she gets very upset/agitated,runs out and concocts this story of innappropriate behaviour from the man to cover herself.
man is concerned by what she has told him,and her actions /state of mind/parent relationship issues perhaps, so starts the course of action of an investigation-GP information,social services referall etc.
mum defensive/ not giving out any information when SS visits.

PCT and MP get involved but cannot side with parents.

Investigations are still ongoing now....


just another version of events?

feel really sorry for OP on whatever the truth turns out to be,hope it resolves as soon as possible for you all.

one more thing-why weren't police informed immediately that an adult male RECEPTIONIST asked 15 year old girl to remove a piece of clothing whilst alone in a room with him?

very bizarre situation, my heart goes out to OP.Good luck.

trying to turn it round to make it the OP's fault isn't just rude it's also insulting - she's clearly trying to get to the bottom of the incident and demonstrating a high level of concern for her daughter.

OP I know you're getting a lot of flack but I believe you, even though the NHS is supposed to be professional it's not always the case and I personally suffered a highly traumatic event at the hands of the NHS and met with brick walls every time I tried to complain - is it worth asking for a meeting with this man and the manager? not sure if you already have, might be worth a shot to try to get to the bottom of it

totum

Poppie68 wrote: »

Its not unusual for a gp/doctor to discuss a patients medical history with a receptionist etc from another healthcare facility . Your GP must of been confident in who he was speaking to.
I find it very odd though that the physio dept management or PCT dont seem to of found anything during their investigations, the MP has basically washed his hands of the whole episode,and the social worker offered you further support, why did she offer you that if she found nothing wrong?

A social worker offered support because it is standard practise to do so - that way if anything comes out later about that child then the social worker can say they had offered help! I know this to be true as my sister-in-law is a social worker!

totum

silverchair wrote: »

The story sounds very strange to me.

Was there anyone else that witnessed this or heard him shouting outside the door at her? Or is the only witness your daughter?

Has this man had any other complaints against him?

In the hospital I go to (not private) the actual practitioners work the reception to cut costs. I was convinced they were actual receptionists at first, but they are not.

I have no idea if their were witnesses, nor do I know if he has had other complaints made against him - and do you honestly think they would tell me if I asked those questions?
Do you expect me to stand outside the practice and ask the patients if they had witnessed the incident?
and I can believe in some practices the receptionists are the professionals that work there and I know from my son's dentist the dentists (i.e.) two, can be seen in reception dealing with clients. the difference here is that all the physios wore a uniform, this man did not, plus he was not only dealing with patients when they came in, he also answered telephones and did the typing. I have also a letter from my daughter's physio and in the reference it has the receptionists initials and the physios initials i.e. KN/SMG 38698
- If it looks like a duck, quacks like a duck and walks like a duck - then it is probably a duck!!

totum

mrs_B wrote: »

As someone who works within the NHS, as far as I'm aware if the receptionist/physio-assistant/whoever wanted to make a referral to safeguarding with regards to concerns about your child, he wouldn't need to access your daughters medical records at all & could make a referral quite easily without them. Basically, they would discuss any concerns with their manager & then, if appropriate, contact would be made with the relevant safeguarding lead who would then deal with the matter as outlined within the PCTs safeguarding policies.

I agree, my sister-in-law (social worker) says that any referrals she has had from the NHS (there has not been many) that they would merely phone social services to make the referral, they would then need to put the referral in writing. It would then be up to social services to contact the GP and school. she thinks it highly irregular that an NHS employee would be allowed to 'investigate' prior to a referral to SS. she also thinks it is highly irregular for a GP and school to disclose this information to anyone but SS. I am waiting on the head teacher phoning be back, will be interesting to hear what she has to say for herself!

totum

FBaby wrote: »

But can't you see that your breakdown is showing an accumulation of events that don't make sense.
1- the physio who is only a receptionist. That in itself is very odd and indeed, would involved an immediate red alert.
2- yet the practice didn't seem at all concern by it
3- yet the PCT didn't seem at all concern by it
4 - yet the GP didn't seem at all concern by it
BUT
- GP is concerned about your DD mental health
- GP provides medical information to a stranger
- Social Services are called, yet they too don't show concern over this receptionist.

So either this is very serious case of conspiracy across a number of agencies, in which case, I would prompt you to go straight to the ambusdman, or, this is a lot of confusion as to what really happened. I would tend to believe that it is much more likely to be the latest as these kind of situations do tend to be confusing, whereas I can't see a cause of such a level of conspiracy relating to your daughter and family. Saying, that I hope I am right as otherwise it would be an extremely concerning case for the way the NHS is operating as a whole.

I really wish this could all be easily explained away as 'confusion', however I am not confused. after I got over the initial shock, I am leaning towards the former of your possible explanations.

Errata

Never mind who asked for the medical information, you need to know why it was provided by the GP. Talk to the Practice Manager.

totum

male physio assistant asked to go through an excercise plan with client as physio away.

He is not a physio

client tells him the pains were caused by violin practice,she feels pressurised to continue due to being constantly told she is "gifted". she sometimes feels suicidal .

Laughable - if you knew my daughter you would be able to tell that she would let NO ONE put pressure on her - think Janet Street Porter but younger - that's my daughter!

Assistant tells her she can get help to sort out this problem-maybe by speaking to other agencies or indeed her parents. she doesn't feel able to tell her parents, and now panics this man may inform her parents.she gets very upset/agitated,runs out and concocts this story of innappropriate behaviour from the man to cover herself.
man is concerned by what she has told him,and her actions /state of mind/parent relationship issues perhaps, so starts the course of action of an investigation-GP information,social services referall etc.

This kind of thinking is why we have the situation with jimmy savelle, rochdale etc - the abused not being believed and the abusers getting away scott free because the child is labelled a liar! that old chestnut - she is a bad girl/disturbed girl/must have a mental illness/must have emotional problems/ any gifted child must have something wrong with her!!!!! God it makes me so angry :mad:

mum defensive/ not giving out any information when SS visits.

We gave the SW plenty of information but stopped short when prompted about the 'complaint' as we did not see it as any of SW's business!

PCT and MP get involved but cannot side with parents.
? - you're guess is as good as mine

Investigations are still ongoing now....
Not that I am aware of? care to shed some light?

just another version of events?

feel really sorry for OP on whatever the truth turns out to be,hope it resolves as soon as possible for you all.

one more thing-why weren't police informed immediately that an adult male RECEPTIONIST asked 15 year old girl to remove a piece of clothing whilst alone in a room with him?

because, we felt that this was a civil matter and not a criminal one, he did not touch our daughter but maybe we could have got him for breach of the peace? However in hindsight we should have made a complaint, we now feel we have let our daughter down


very bizarre situation, my heart goes out to OP.Good luck.[/QUOTE]

thank you