Capital One

Brickie103

Can anyone help me please?
I claimed back charges on my Crapital one credit card back in 2007 and won...kind of! they made a part settlement and reduced the charges to £12, i accepted this and didnt persue the claim any further.
In hindsight i realise this was a bit stupid.
i have been good for a while making payments and went through a bad patch when i lost my job last year and am now thinking of reclaiming for a second time and taking them for the whole lot, can i do this again when i have already had some money back?
Or should i just claim for the charges i have occurred since i last claimed?

any advice?

Many thanks!

jos004

Did you sign a settlement form, in lieu of the charges refunded, thus far?
If so, then you can't claim for that period again. If you want to claim back charges, since that period ended ( ie. new charges ) you can claim.

By signing the settlement form, you would have agreed to close out that particular chapter.

Brickie103

jos004 wrote: »

Did you sign a settlement form, in lieu of the charges refunded, thus far?
If so, then you can't claim for that period again. If you want to claim back charges, since that period ended ( ie. new charges ) you can claim.

By signing the settlement form, you would have agreed to close out that particular chapter.

Hi there, thanks for your reply, as far as i can remember i hadnt signed anything as the refund they made was in a gesture of "goodwill" so basically if i havent signed anything i can still claim for the whole lot?

Brickie103

jos004 wrote: »

Did you sign a settlement form, in lieu of the charges refunded, thus far?
If so, then you can't claim for that period again. If you want to claim back charges, since that period ended ( ie. new charges ) you can claim.

By signing the settlement form, you would have agreed to close out that particular chapter.

As far as i can remember i didnt sign anything, they just offered me a GOGW and i took it without liaising with them anymore. So i'm in two minds now whether the claim back all the £12 charges from day one!

Also, what is MCOL? (forgive me if this sounds a bit thick!)
I claimed from Abbey and won back nearly 3k in 07, but because things have changed somewhat since then i havent been keeping up to date and i need to get my confidence and control back cause its a brilliant feeling when you get your money back!
:T

jos004

Brickie103 wrote: »

As far as i can remember i didnt sign anything, they just offered me a GOGW and i took it without liaising with them anymore. So i'm in two minds now whether the claim back all the £12 charges from day one!

Also, what is MCOL? (forgive me if this sounds a bit thick!)
I claimed from Abbey and won back nearly 3k in 07, but because things have changed somewhat since then i havent been keeping up to date and i need to get my confidence and control back cause its a brilliant feeling when you get your money back!
:T

As long as you didn't sign anything, write back to them and ask for the £12 charges; which incidentally are not a legal charge. Only a court can set a legal charge. MCOL stands for Money Claim Online. You can claim back an amount of money, up to £99,999.99 by sumitting a claim, online. MCOL are based in Northampton. Google search their website. If youy claim does not exceed, £1,500 you won't have to pay the allocation fee.

Brickie103

thanks for that! not been on here for a bit as i've been waiting for their response , crap one did reply just after two weeks, and they said that they would reduce the cost of the charges down to £12 and refund back £88! Cheeky bleeders! i'm sure that this is what they offered last time!
So i'm doing the next letter to them threatening court action.
My question is: Would you advise to go to the FOS or make a claim on the MCOL website as from what i have read, the FOS deem it fair to charge £12 and i dont! So will that mean i have less chance of winning if i go this way?

BTW, it all came back to me what the MCOL stood for, i just took my stupid pil that day! thanks though!

mrdavie

RESULT!!

Sent my complaint to the FO. Inadvertently I forgot to attach part of Cap Ones original offer, the FO asked me to get in contact with them and get another copy sent through. After 5 weeks and numerous phone calls I still hadn't received it. Thus the FO contacted them and requested it and they didn't send it to them either! My case got escalated and then low and behold today I find a copy of the following letter on my mat....

I was claiming back £2600 (ish)

What ever gets thrown at you - stick with it!

dellaclearing

Okay, so I called the FO about 5 weeks ago to complain that Captial One's settlement offer was about £90 short of the £730 that I was trying to claim. They said they'd investigate further.

Now I receive a letter from the FO saying:

... We have now heard from the bank and it has made a new offer of £580 of charges plus £116.85 interest.

The bank says it's offer represents a full refund of charges, together with all the interest that would have accrued with those charges. By way of further explanation, any interest that accrued on the charges would've been applied to the account as "purchase interest". The bank says that it's offer represents a full refund of all the purchase interest that has been applied to the account during the period of the claim and so, on the face of it, the bank's offer seems to put the account in the position it would've been in had no charges been applied in the first place.

Can anyone explain what the hell that means? I followed all of Martin's instructions, step by step and worked out that I was owed £730, so how are Capital One able to offer me £696 and say it represents a full refund of charges when it seems like most other people in this thread are getting back exactly what they're claiming?

To be honest, I think I'm just going to accept the offer and take the money. I started this process in February and to be honest I don't think I can be bothered to hang around much longer to squeeze the outstanding £30ish out of them, but at the same time I think to myself "why should I let them keep a penny of the money they owe me?"

What do you guys think?

mrdavie

@ dellaclearing - £90 short of £730 is pretty good going. I was claiming £2600 and they offered me £665ish which is why I opted to go through the FO.

Personally I'd take the latest offer..

brightonman123

to OP, i would take it- my claim and offer was eerily about the same!

give them a set time to refund / deduct monies though, or go straight to FoS.