Abbey (merged)

Rex_Mundi

Scubajay wrote:

I have just gone through the rather scary and anger inducing list of charges for the last 6 years from Abbey, and I want to send the claim form off as soon as possible, but I want to claim for the right things. I have 2 sets of questions:

1) What address and to whom do I address the first claim letter for the best response?

2) Which of the following can I claim for:

a) Unauthorised O/D fee - £15-£16.50 each
b) Unpaid D/D fee - £30-£32 each
c) Cleared Transaction fee - £15-£20 each
d) Unpaid cheque charge - £32 a pop
e)A one off transaction charge - £65.25!!!:eek:

1) Use the address in the first post of THIS THREAD

2)
a) Yes
b) Yes
c) Not come accross this before, but I think Yes
d) Yes
e) Yes

Rex_Mundi

2gr82btrue wrote:

I wrote to Abbey and they claim to only have 14 months of charges details.... i have written a second letter asking them to reconsider to prevent legal action.....any other suggestions?
appreciated

suzysong wrote:

HI, I am new to this, I sent my first letter off to my bank (Abbey) on 26th November. On the !st December I had a reply consisting of 12 months statements. I rang them to ask why I can not have a list of charges, they do not do it, They will send me statements for the past 6 years and they told me there would only be one charge of ten pounds. Has any one had this experience? as I really dont want to receive I years bank statements every month.

any advice will be most welcome
suszysong

In both these cases, the bank needs to comply with your rights under the Data Protection Act. If you have made your first request (subject access request) using Martins template (or the one at CAG) asking for your last six years data. They MUST comply with your request for your data within 40 days. If they fail to comply within this time limit, you can report them to the information commissioner. Before you report them, you can write to the the bank using THIS TEMPLATE giving them another 7 days to comply (this worked very well on Natwest). You must wait till the 40 days deadline has finished before you send this letter though.

carrielouise80

hi all,

I have put a claim in to the Abbey for charges, they have sent me a standard letter saying they are sorry i am unhappy, etc etc. They aim to investigate my complaint and respond within 4 weeks. Do i need to acknowledge this letter or take any action as yet?

nickmack

Just continue with your timetable. Don't wait for a response from them.

Richard_Hodgey

erm, I've made a boo-boo. I haven't changed my address with Abbey from when I moved house 6 months ago - they rang my previous address (I lived with my mother in law) and she grassed me up!

Will this adversely affect my claim?

PoochyChoo

Here is my diary of my personal story of reclaiming my bank charges,

I read through all the info i could find on this site and read and reread peoples storys and i thought 'i could do that'

so this is where i am at

i sent off my letter 2 weeks ago 16th november 2006, to request my statements, and today 4th december 2006, the postman delvered the most letters i had ever had through my door in one go !! with it was a letter stating that the 'rest' of my infomation is held on mircofiche and will be joining me shortly...

so all i have at the moment is 14 months worth of data !

quick totaling up, of just the 14 months..... £690.. not too bad, but i would imagine thats a small fraction off the last 6 years..

i am doing this against the advice of my husband who 'doesnt want me to make a fuss' and 'everyone at the local branch will hate us' why i ask, as its not thier money i am claiming back but mine ?? so heres to me, working alone.

PoochyChoo v's Abbey stage 1 half complete, just waiting for my microfiche data !!

i will keep this thread updated.:j

Edinburghlass_2

Richard_Hodgey wrote:

erm, I've made a boo-boo. I haven't changed my address with Abbey from when I moved house 6 months ago - they rang my previous address (I lived with my mother in law) and she grassed me up!

Will this adversely affect my claim?

Sorry Richard, she "grassed" you up for what, changing address?

Richard_Hodgey

She grassed me up by telling them i'd not lived there for 6 months Maybe grassed is a slight exaggeration

Edinburghlass_2

Well I suggest you let the bank know your new address as soon as possible and anyone else that is pertinant

bengal-stripe

Richard_Hodgey wrote:

She grassed me up by telling them i'd not lived there for 6 months.

You must fill us in. Is there any reason why you wanted Abbey to believe you are still living at your previous address? It must be more than just an oversight as the previous letter must have come from your mother’s address. If you play dirty, they’ll play dirty: are there are a few skeletons in your cupboard you don‘t want the bank to find out about?