Abbey (merged)

howier_3

really have to stop reading pc screens in the early hours as my brain gets mashed easily misread thread/post payable to abbey plc.

on its way folks happy days will be here again hopefully a trip to the states will be the order of the day if successful

lol

howier

vivaladiva

Howier - Don't hold your breath while your waiting! ShAbbey are masters of the stalling tactic.
Just about to do MCOL for my £488, but wonder if I should check (by phone)if they received my LBO first?

Sambob_3

Hi All,
Just chased up my statements from Abbey as taking longer than the 40 days allowed, and they said they have been completely swamped by thousands of requests due to the media coverage. Makes your heart bleed doesn't it ?!??!

Rex_Mundi

Sambob wrote:

Hi All,
Just chased up my statements from Abbey as taking longer than the 40 days allowed, and they said they have been completely swamped by thousands of requests due to the media coverage. Makes your heart bleed doesn't it ?!??!

It doesn't matter how many requests they are getting. They cannot shirk their legal responsibilities (they have to respond with your info within 40 days by law).

Send the letter is THIS POST. This should get them moving.

leannie_2

Thanks, I think I will call the number on the letter tomorrow and tell them I am going to start court proceedings as they have failed to respond and then start the proceeedings over the net

RascalRose

I'm claiming charges of around £3600 on 2 accounts with Abbey, one of which has been closed for a while.

I received an offer of - wait for it - £440 as a "goodwill gesture" in respect of my active account only. This amount has been paid back directly into said account already. I take it they can't take this sum back unless we go to court and I lose...?

Basically, I want pretty much the whole lot and wondered if anyone else has actually had money paid back to them and then gone on to claim the rest. I believe I can accept this cash "without prejudice" and ask them for the rest with an updated calculation in a revised version of the second letter template.

Any info or advice would be much appreciated. They are keeping the file open for a very generous 8 weeks!

corinne28

I had two joint bank accounts with abbey and have paid thousands in charges they did refund some on one account which i don't use any more but they then started putting the charges on the other account. I did complain and they refunded some but since then i have complained again and they looked into the complaint. I recieved a letter saturday saying ' your fault basically and they would not refund any more' . I have not signed anything on this account with regards to not claiming again. but dont know if i can start claiming ALL the charges back.Also is it best to do personally or i have seen some no win no fee companies that do it for you. Thank you for helping me.

maniac886

Your first step is to get back all your statements so you can see which charges have not been refunded. Use the ' ask for charge details' template above. It is best to do it on your own as its YOUR money in the first place, if you need any help just post on here and the mse community will be happy to guide you!

Rex_Mundi

Yes you can claim all your charges. You would need to subract any that have already been paid back to you though. Follow the steps in Martins article.

There are companies that do no win no fee for these charges, but they will charge between 25% and 40% of your total charges to do this. The process is all laid out in the article (including template letters), and we can advise you for free in here if you get stuck at any point. My advise is to do the claim yourself (it's not too difficult).

rebsk1309

I am persuing Abbey National for several years of bank charges on 2 accounts with them. The last twelve months inparticular have been very difficult with redundancy etc & on 1 account I have charges of £1300!

I requested copy statements from Abbey for both accounts in the last 6 years on Nov 24th, paying them £20. On Dec 19th received recent 9 months statements on only 1 account but no more to date.

I called Abbey and they insist they were posted 13th December and must be stuck in Xmas post!? Oh and each statement comes seperatley!! So 6 years of statements on 2 accounts = 144 envelopes and 135 of those have gone missing!!!!

"They are very busy, but they will issue them again", are they using delaying tactics?

What can I do now? Any advise is appreciated.

Rebecca