Problems with Tiscali

M_at_the_W

Hi all, I'm first time poster, long time user of the site.

I've been having major problems with Tiscali since about Jan 07 and things don't seem to be getting any better.

They firstly claimed i was over using the internet in Jan (Fair Usage), which i understood and said i would cut down. I didn't go on the net for 8 weeks after that, as i went to Australia and came back to find i couldn't get onto hardly any websites except Tiscali, Google, Hotmail & MSE.

My email is fine and i can use MSN without any problems.

I contacted them about this and they said it was my DNS at fault. So tried the solution they gave and still nothing. Ever since then they have stated I am a high bandwidth user and have had my internet capped. (Even though I can not use much of the internet anymore and have had to resort in using friends and library net)

I've been with Tiscali since May 05 and im on 2mbit line. I find their customer service to be quite poor and off putting.

I just want to know if anyone else has had this problem and if they have what can be done about it OR if there is a recommended ISP who doesn't enforce caps?

Thanks everyone for your time and help!

espresso

Ask for your MAC and migrate to another provider. Tiscali is the most complained about ISP, so choose carefully using sites like ispreview and thinkbroadband

M_at_the_W

Thanks for the advice/links espresso.

beqasopi

Has anyone else had the same problems trying to cancel or even get through to Tiscali. its the worst ever Broadband/Telephone provider, i tried to cancel the service but got fed up when i was left listening to music for 25 mins at time, i spent in 1 day a total of 37 minutes to no avail its cost me a fortune on my phone bills tring to get a service from them i sent 7 letters of complaint to be told i have to stay with them throughout the 12 months. even tho i am not getting a service from them.

myself321

try contacting sales u get thought straight away on 0800 107 9000 its free i think,explain situation and demand speak to a manager

cd02

I really need to get hold of some kinda of compliants department for Tiscali and quick.. or an email address.. i used to have one for some english guy but lost it.

Can someone help please...

alangc

I moved to tiscali from aol and started with the download and getting cut off route again, however,speaking to the "overseas" technical help did nothing except after two unsuccesfull calls the operator said she would get someone from Milton Keynes to ring me back within 7 days, he did, number witheld, but my pc is now working almost all the time @ 2meg which is what I am on . I hope it carries on, been 1 month now and so far best move I have made.

I might add aol made no attempt to offer any deal to keep my custom as deals were for new customers only!!

coolsteel

What can i say Tiscali for me has been fine most of the time and ive been with them for 5 years! im on 1 meg service and i pay £9.99 so for me its total value for money. guess im one of the lucky ones.
Coolsteel:cool:

woj101

I've been with Tiscali over 18 months. The first 6 weeks was horrendous. Things settled down connection-wise but I was only connecting at 1.1mbps instead of the 2.2mbps it had been on initially. I guessed this might be something to do with the extra speed making the line unstable and didn't make an issue of it at the time. But given broadband pricing changes over the last 18 months I'm not best chuffed with the same poxy speed for £14.99 and I'm in the process of trying to get it improved otherwise I will migrate.

Experiences with customer support have been pretty ropey. Found it very difficult to hear (and understand) the overseas call centre operatives when I did have my problems and each time you call they take you through the same procedure of uninstalling, reinstalling, checking filters etc etc.

sanfly

coolsteel wrote: »

What can i say Tiscali for me has been fine most of the time and ive been with them for 5 years! im on 1 meg service and i pay £9.99 so for me its total value for money. guess im one of the lucky ones.
Coolsteel:cool:

Hi cool steel, just wondering how you managed to be on £9.99 per month, im on 1MB but pay 12.99, thought their £9.99 rate was a 3 month intro only