Banned from ordering @boots.com?

McKneff

patwinning wrote: »

For gods sake!
I said over the years!

No need for that, You need to calm down dear. You'll give yourself an ulcer.

Me thinks the lady doth protest too much.

adouglasmhor

Try starting a new account with them.

suki1001

patwinning wrote: »

What i was ordering today was 5 reduced perfumes @ £8.79?
each with 500 extra points (which equates to £5) also on each.
Also a 60ml ojon shampoo @ £6 with a free gift worth more than the actual shampoo.
Nothing illegal, just offers on the website.

If I was Boots and you did this everytime you ordered, I wouldn't want to keep you as a customer. The offers are there, but if you do things like this everytime you order, or most of the time, they're making a loss, I would have thought, so if you've done this and spent thousands - it's quite possible they've lost thousands.

Now that's not your problem, but it is theirs and they are within their rights to stop you from doing this. Wouldn't you in their shoes?

patacake58

suki1001 wrote: »

If I was Boots and you did this everytime you ordered, I wouldn't want to keep you as a customer. The offers are there, but if you do things like this everytime you order, or most of the time, they're making a loss, I would have thought, so if you've done this and spent thousands - it's quite possible they've lost thousands.

Now that's not your problem, but it is theirs and they are within their rights to stop you from doing this. Wouldn't you in their shoes?

The offers are there.
I'm not responsible for putting them there.
They are making a loss who ever buys them if you're looking at it from that point of view.
Nowhere does it state anything like 'offers strictly limited to one per customer.'
They should be looking at changing their policies instead of banning ordinary customers from shopping, surely?

patacake58

adouglasmhor wrote: »

Try starting a new account with them.

I could do but i would still like to know exactly what i have done to make them stop taking orders from me:(

patacake58

McKneff wrote: »

No need for that, You need to calm down dear. You'll give yourself an ulcer.

Me thinks the lady doth protest too much.

..............:p

Noz

did boots indicate at any stage that your purchasing history was the issue, or are you assuming that at this stage?

rubytuesday

They've probably had enough of you taking advantage of their erroneous offers if it's appropriate to call them that.

Simple really.

suki1001

patwinning wrote: »

The offers are there.
I'm not responsible for putting them there.
They are making a loss who ever buys them if you're looking at it from that point of view.
Nowhere does it state anything like 'offers strictly limited to one per customer.'
They should be looking at changing their policies instead of banning ordinary customers from shopping, surely?

Boot T & C's on offers:

General Boots.com offer terms & conditions

• All offers are subject to availability.
• Availability while stocks last.
• Boots reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
• Offers are non-transferable

While maybe you think they should run their business as you think they should, perhaps they don't want to limit offer, because most people don't take the mickey with each offer.


They're not making a loss if most customers go on to buy x, y and z as well, which is their plan.


Then there's the problem that if you buy the offers in bulk you're not giving other customers opportunities to use boot's offer, so you're denying other boots customers the offers that boots would like.


The offers are intended to entice customers in the hope that they'll make impulse purchases to buy other things they might not. They're to draw you to the store or site and that's what the majority of customers do and it doesn't make boots a loss.


You are making a loss for boots, so therefore they probably don't want you as a customer. It's a bit like when shops give out free samples of food - should you take the whole plate and have a nosh up because they say it's free - of course not, but you could use your arguement to defend why you had eaten it all.

ps - I don't think you are an ordinary customer for boots.

kittycat204

suki1001 wrote: »

If I was Boots and you did this everytime you ordered, I wouldn't want to keep you as a customer. The offers are there, but if you do things like this everytime you order, or most of the time, they're making a loss, I would have thought, so if you've done this and spent thousands - it's quite possible they've lost thousands.

Now that's not your problem, but it is theirs and they are within their rights to stop you from doing this. Wouldn't you in their shoes?

For the odd few who take advantage and play the system to it's full extent, I think it is daft to stop them. Their products have a huge mark up anyway. If somebody is buying them and gifting them, their products are still getting distributed and "advertised". Then there is basic customer service. If they don't want people to shop like this, change the offers online.

Saying this, I suppose they are within their rights to stop a person by stopping their account.