MSE News: Orange ends free broadband

diamonds

As I said inform Jeremy Hunt of Ofcoms practice over the last 10 years and quote the legislation nickbirkin posted, Ofcom has a duty as licence giver & regultor to ensure ALL telcos follow all legislation in the involvement of running a Ofcom licenced business. Ofcom is funded mainly by the telcos fines - its a VERY cosy relationship which a regulator is not allowed by law to have.

I would contact Jeremy Hunt but I dont have FREE broadband to do it, so the issue cannot effect me so he will tell me to go away even when I spent my time & effort trying to hold Ofcom to account as regulator.

If you all do nothing, nothing will ever change.

thegoodman

I think many people think both contracts are linked.
What terms says is if you cancel the mobile phone contract, the orange at the same time can change the terms of broadband contract to charge of £14.99 a month for 12 months. If you have the mobile contract then Orange may not change the broadband contract, however still can by giving a months notice.

Another example
If your mobile phone contract have said you will get the free broadband for the life of the contract and if Orange was to change the terms then Orange would need to offer you a chance to cancel your contract without paying anything extra within a month. This change would have been a part of your mobile contract and the changes will cost you extra.

In this case your broadband contract says that you will get free broadband as long as you have the mobile contract at the point of purchase. The terms also say that it can be changed with a months notice. In this case Orange have given at least a months notice for the change. The broadband users either cancel the contract or start paying. In this case Orange have reduced the benefit for broadband contract so by law you have the right to cancel the broadband contract without paying anything extra.

The mobile contract do not say anything about free broadband and as such no changes have been made to the contract so rights to cancel is not offered.

What Orange have done might not sound fair but it is not illegal.

diamonds

thegoodman wrote: »

What terms says is . If you have the mobile contract then Orange may not change the broadband contract, however still can by giving a months notice.

What Orange have done might not sound fair but it is not illegal.

Correct, "we can charge your broadband for leaving mobile but we can flip it and deny you the same if we cancel your broadband"

"if you cancel the mobile phone contract, orange at the same time can change the terms of broadband contract to charge of £14.99 a month for 12 months" - this proves the two contracts are linked

Yes thats a fair contract :rotfl:

thegoodman

diamonds wrote: »

Correct, "we can charge your broadband for leaving mobile but we can flip it and deny you the same if we cancel your broadband"

"if you cancel the mobile phone contract, orange at the same time can change the terms of broadband contract to charge of £14.99 a month for 12 months" - this proves the two contracts are linked

Yes thats a fair contract :rotfl:

Yes the orange have offered the broadband contract for free if you have the mobile contract subject to terms can be changed with a months notice. In this case Orange have given at least a month notice to change the broadband contract. At this point you can as per terms
1. Leave the broadband contract
2. Pay for it.

By offering to cancel the broadband contract due to reduce benefit no one is going to loss money.

When you joined you must have given terms for both products.

Both contract not linked unless broadband terms said " The free broadband is for the life of mobile contract"

nickbirkin

thegoodman wrote: »

Both contract not linked unless broadband terms said " The free broadband is for the life of mobile contract"

But isn't that what the Broadband contract does say?????

6. [FONT=Arial,Arial][FONT=Arial,Arial]If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff. [/FONT][/FONT]
[FONT=Arial,Arial][FONT=Arial,Arial][/FONT][/FONT]
[FONT=Arial,Arial][FONT=Arial,Arial]:rotfl::mad::T:beer:;)
[/FONT][/FONT]

diamonds

nickbirkin wrote: »

But isn't that what the Broadband contract does say?????


6. [FONT=Arial,Arial][FONT=Arial,Arial]If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff. [/FONT][/FONT]

[FONT=Arial,Arial][FONT=Arial,Arial]:rotfl::mad::T:beer:;)[/FONT][/FONT]
[FONT=Arial,Arial]

[/FONT]

INDEED !....you really cant get the staff these days! LOL

montage

I can not see how the two contracts in the eyes on the consumer can not be linked... for a start off it shows on my mobile phone bill.

Now i understand the T&C's may be separate, but surely it'd be misleading to sell both items together but word the incentive may be removed with notice.

Its a bit like offering a new car with unlimited free petrol for a year, and then a month later removing the free petrol for a year as it wasn't cost effective, and offering free petrol if you buy a coffee every time costing £60...........and then constantly reiterating the petrol is free as the price hasnt changed.. its just how you qualify for it that has.

Why does all this sound like the type of scams little old ladies fall for.

ukclarkkent

hello all.

just came across this bombshell. great timing as i was just going to pay for a year's line rental up front with bt.

i haven't had a letter through the post nor an email yet. does anyone know if those affected should be contacted by now?

i moved house a year ago and took my broadband with me so they must know i exist...i don't want to call them up but i also don't want to lose my broadband one day.

p.s. i'm guessing they're in the right to do this are they?

montage

Your lucky... i paid for mine 8 days ago, which is one day out of the 7 days cooling off period..... hmmmmmm

They said they are doing it in stages and some are going out for a November disconnection. But i guess it all depends what package you are on.. is yours free or the £5 variant.

As to if they are in the right.. who knows, only a judge can really decide that. They just currently believe they are.

ukclarkkent wrote: »

hello all.

just came across this bombshell. great timing as i was just going to pay for a year's line rental up front with bt.

i haven't had a letter through the post nor an email yet. does anyone know if those affected should be contacted by now?

i moved house a year ago and took my broadband with me so they must know i exist...i don't want to call them up but i also don't want to lose my broadband one day.

p.s. i'm guessing they're in the right to do this are they?

ukclarkkent

thanks montage.

as far as i can tell it's free, i.e. i haven't paid for my broadband for years but have kept up my mobile phone contract during that time. so technically not "free" but i don't pay extra for my broadband.

i guess i won't proceed with my bt line saver(£10ish a month) line rental but pay orange(£14?) a month instead and keep my free bb with them...

me