MSE News: Orange ends free broadband

Former_MSE_Helen

"To continue getting free broadband Orange mobile customers now have to pay for the provider's line rental ..."

Read the full story:

Orange ends free broadband

neil9313

This site has only just gone back on line, suggest people affected should visit & register.

Orange may well visit the site as they have done in the past.

http://www.orangeproblems.co.uk/phpBB2/index.php

Maybe also MSE might help in some way.

There is also a long thread on MSE already regarding this, im not affected yet but will be when they stop the Orange 2nd VOIP line on my BB

bod1467

"Rest assured, customers will be able to remain on their current plan. However, moving forward, we will require them to replace their existing line rental provider with our own competitively priced service."

Interestingly the Orange spokesperson makes no mention of WHEN customers will lose the free BB without taking out LL rental. As per the looong thread already existing on MSE about this subject, free BB was provided on the basis of a MOBILE contract ... if Orange remove the free BB then affected customers should be free to exit their MOBILE contracts (should they desire) without any penalty.

Supply of Goods (Implied Terms) Act 1973 is relevant?

chanz4

check your contract, on renewal it does not say broadband. Also terms and conditions state that it may be withdrawn with notice

neil9313

http://www.guardian.co.uk/technology/2011/oct/26/orange-broadband-customer-care

bod1467

Relevance of a (near) 1 year old article? (I admit I have only skim-read it ... care to highlight any relevant parts?)

neil9313

bod1467 wrote: »

Relevance of a (near) 1 year old article? (I admit I have only skim-read it ... care to highlight any relevant parts?)

Self explanatory.

bod1467

???

How about being helpful rather than obtuse? On a quick read NOTHING in that 1 year old article appears relevant to the current situation, other than the title of the article. So how about pointing out what YOU believe is relevant?

:wall:

diamonds

Its not the withdrawl, its the way they have done it with trying to trap mobile customers as not to be able to leave - the FREE broadband (second) contract CANNOT exist without the first (mobile) contract - Orange have invalidated themselves by trying to remove the secondary contract (broadband) & enforce the otherFIRST contract (mobile) whilst customers are within thier minimum 12/18/24 month contracts with a one size fits all situation & to add insult to injury are implying customers cannot leave the agreed first (mobile) which was only agreed too as the second contract (broadband) was FREE on account of the first (mobile) contract.

I have posted info to cancel both contracts FREE to Orange customers in the other thread through small claims court.

Ofcom will lodge complaint but do nothing & Alternative Dispute Resolution will take you past the broadband CEASE date, small claims court is the only way customers can get out mobile contracts as Orange are denying you are free to leave both unless you transfer your line rental to Orange (which has a minimum period which may even run over your minimum mobile contract 12/18/24 month term), thus Orange in everyway want to FINANCIALLY penalise you for them removing FREE broadband, via mobile or via transferring to Orange Line Rental, all because they could not get thier act together with thier internal broadband (as they outsourced much of the control & management of it to third parties) and transferred Orange Broadband to BT as a Wholesale partner.

On all counts these are unfair contract terms & thus Orange have no leg to stand on (as much as they have no brains in the first place to try and think they can get away with such unlawful contract entrapment behaviour!).

Simply its a change of hidden change of pricing, you pay more to get FREE broadband if you dont we will keep you in your minimum mobile contract term (which is obsolete with the withdrawl of the FREE second contract (broadband) which formed the agreement of both parties to the first (mobile) contract).

nickbirkin

chanz4 wrote: »

check your contract, on renewal it does not say broadband. Also terms and conditions state that it may be withdrawn with notice

Chanz; It also says in the Free broadband T&C's

6. [FONT=Arial,Arial][FONT=Arial,Arial]If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff.

Nearly everyone who has stayed with Orange for the last 6 years on the offer has done so because of the offer. It was advertised as "free broadband for life".
Many of us have renewed for up to 24 months only recently.
The EQUITABLE way of doing this would have been to withdraw the broadband as the individual contracts expired.

[/FONT][/FONT]

Lola78_2

Anyone know whether I might lose my email address (fsnet) if I find an alternative broadband provider?