BT 2013 price increases

MutualFan

Just received my final bill - £177! I called them to cancel early October and advised I was cancelling due to price increases and therefore no charges would apply (as per website). Charges were not discussed in this call or the several subsequent calls after (they cancelled my cancellation order!).

Called the billing team to put them right and despite me advising no charge due to their price increases, I even directed them to their own website where the detail sits and they still insisted on listening to all calls to check I was not advised of any charge. After the call lasting best part of 30 mins (mainly me in silence) the advisor came back and said that no one mentioned any charge to me so she would now pass to Investigations team and someone would call me within 48 hours. I told her I don't get why they need to check calls when I cancelled as per my rights and as confirmed on their website!. I guess £177 is a lot for them to write-off however its their policy. I'm now going to cancel my DD just to be sure nothing is taken.

uzubairu

Ady87 wrote: »

LRS has been £129 for a while and will remain that price even when Line Rental rises in January. Yes this will include Evening & Weekend calls if you ask for it.

Thanks. :T
Took your advice and asked for both (that's a saving of £84).

SquareMeal

Obfuscated bills, stealthy price rises, a hundred dodgy schemes - Arthur Daily would be proud.

Just paid my bill for £88.87 on "unlimited evening and weekend" with "broadband option 1". I get "broadband and calls" for £32 rather then £42 because I have a £10 discount given at the start of the contract. Supposedly.

Line Rental Saver would save me £14.10 a month. Maybe I will agree to direct debit too, and avoid the preposterous "payment processing fee" which is now £6. My £88 bill could potentially drop to £68.

But BTs package fragmentation and obfuscation makes sure you never really know what the best deal is or what is in your interests. I guess the other companies are the same in this respect.

John_Pierpoint

Plusnet, which I believe is the bargain basement of BT, might better suit your needs.

bryan.steiner

I have spent hours on the on-line chat service only to find the person had no idea what was going on. He could not answer my query as to whether renewing my line rental saver on 5 November and opting to continue with free caller display would result in a new contract from 4 January thereby throwing my line rental saver out of kilter with my upfront payment. Spoke with a UK call centre on 0800 800 150 who equally could not answer the question but tried to seek clarification from a manager. I quoted the line in the email saving that opting for free caller display would set up a new contract from January. In the end he said that both should run together but when I kept asking for confirmation by email he said that he would try to seek confirmation again. Came back saying that I was correct and I would be in contract until January 2015 but my line rental saver would expire in November 2014. He told me that I could pay full monthly line rental for November - January to bring both into line!!

This is how BT con customers into ever extended contracts. I am going to look at other line rental providers and move.

Anyone else found out anything different??

jem16

bryan.steiner wrote: »

I have spent hours on the on-line chat service only to find the person had no idea what was going on. He could not answer my query as to whether renewing my line rental saver on 5 November and opting to continue with free caller display would result in a new contract from 4 January thereby throwing my line rental saver out of kilter with my upfront payment. Spoke with a UK call centre on 0800 800 150 who equally could not answer the question but tried to seek clarification from a manager. I quoted the line in the email saving that opting for free caller display would set up a new contract from January. In the end he said that both should run together but when I kept asking for confirmation by email he said that he would try to seek confirmation again. Came back saying that I was correct and I would be in contract until January 2015 but my line rental saver would expire in November 2014. He told me that I could pay full monthly line rental for November - January to bring both into line!!

This is how BT con customers into ever extended contracts. I am going to look at other line rental providers and move.

Anyone else found out anything different??

No I had exactly the same issue just last week. I was being told that I could just cancel my Caller ID once my Line Rental Saver expired. Despite quoting the T&C, she remained adamant that this would be the case.

I emailed the CEO and one of the executive team got back to me. Confirmed my understanding that it would tie me in till January 2015 and said that feedback would be given to the manager of the CS rep who told me otherwise.

Clearly hasn't happened yet!

bryan.steiner

How did you find the CEOs email address?? I want to give it a go!!

teddysmum

They are actually using one of the online survey companies to find why people are leaving.

How out of touch they must be and, besides they could have saved the money by reading this forum instead.

jem16

bryan.steiner wrote: »

How did you find the CEOs email address?? I want to give it a go!!

I used this site.

http://www.!!!!!!!!!!!!!/

Sorry it won't post. Do a search for CEO email addresses and you should get it.