BT 2013 price increases

Jo4

Ady87 wrote: »

Yes, marginally, to about £5.15 i think, from £4.80?

Where did you find this out, is it online?

Ady87

I work for BT Jo4.

Doc_N

Ady87 wrote: »

I work for BT Jo4.

And are you saying that BT Retentions will offer you LRS for £120 still?

They'll also include evening calls (as well as weekend) if pushed - will that still be possible at £120?

Presumably that's as far as they can go?

Do you happen to know how far ahead of renewal they'll accept payment on this basis please?

Ady87

Doc_N wrote: »

And are you saying that BT Retentions will offer you LRS for £120 still?

They'll also include evening calls (as well as weekend) if pushed - will that still be possible at £120?

Presumably that's as far as they can go?

Do you happen to know how far ahead of renewal they'll accept payment on this basis please?

LRS has been £129 for a while and will remain that price even when Line Rental rises in January. Yes this will include Evening & Weekend calls if you ask for it.

Payment can be taken 28 days in advance providing that is the only thing you wish to do, any other changes made to your account would need to be made 24 hours before or after.

Cal_Culater

Ady87 wrote: »

A quick call to BT Retention will get you a deal that evades the price increases. Don't just sit on any old plan, call up and get yourself a better deal.

BT's Line Rental Saver will remain the same cost even though the monthly Line rental cost is going up, which makes it a good option.

I started with BT in Nov 2010 on Broadband Option 1 (10GB limit) and weekend calls, £13/month and have Line Rental Saver. In Nov 2011 I changed to Option 2 (40GB monthly limit) + Evening and weekend calls without extending my contract, so that means I have been out of contract, paying £19.40 a month after the last price rise, since May 2012.

Silly me, I should have done this sooner, but I finally got around to ringing them today to say I'm paying too much. They immediately suggested £13.65 a month to retain me, but when I said I'd have to ponder it and mentioned 6 months free available elsewhere, etc, she "had a word with her manager" and reduced it to £10.25 a month. This is for taking a new 12 month contract. The price will go up by 40p in Jan 2013.

Since I want to retain BT for the phone in order to use 18185 for daytime calls and I am happy with the service, I think this is about the best I could do.

I would also advise others to play the retention card but then ponder their first offer.

zoea_2

I was excited to learn that once I received a price increase email from BT I could happily call them to cancel my contract, penalty free. In particular because our broadband speed is so incredibly slow between 7 and 9pm (we can't even watch trailers!).

However, if we can successfully cancel with BT will we get a better service with another broadband provider? I wouldn't want to switch and be stuck with the same slow speeds.

The alternative (gulp) is staying with BT but upgrading to Infinity for a shocking £40 a month.

I'm not sure which would be best, risking going with another broadband provider, still receiving rubbish service, then crawling back to BT.

or

Upgrading to Infinity?

Input would be much appreciated! Thanks!

John_Pierpoint

What does https://www.samknows.com have to say about your post code?

When will BT being upgrading your exchange to [optical] fibre-to-the-cabinet?

How does https://www.thinkbroadband.com report the performance of your neighbours on its map?

You are likely to have alternative suppliers unless you are really out in the sticks or in an unfortunate "not spot" in an urban settings.

Do you have lots of hard wired extensions within your house? Have you considered having "The snip" - be a bit careful about this but there are 4 wires within extension wires in your house, the middle two coming out of the telephone master socket are almost certainly obsolete and redundant BUT they are collection electrical "noise" from your electrical wiring etc. This noise confuses and degrades the quality and thus the speed of broadband signal being received over your telephone wires.
Have you identified the building housing your local telephone exchange ?[Mine is a windowless anonymous small office block about 2 miles away]

However if your "local loop" (the length of copper wire looping you into the exchange) is miles long with plenty of connections you will never get a high speed. [I've got 3 connections within my loft in the incoming BT "cable" which is at least 40 years old]

From what you say, it would seem that BT cannot cope with the local broadband demand at popular times - perhaps an alternative provider in your local exchange has more spare capacity.

Victors_Bruvver

Crafty shifty old BT ! Just went on sign up for LRS and at checkout was presented with this message:

"By completing this order you are agreeing to switch your calls back to BT"

As I use other providers for daytime and overseas calls I stopped there, nowhere in the T&Cs does it mention this!

Heinz

That wording just means that, by default, your calls will go via BT (as they probably do already). It will NOT stop you using indirect access providers or override providers like 18185.

Victors_Bruvver

Heinz wrote: »

That wording just means that, by default, your calls will go via BT (as they probably do already). It will NOT stop you using indirect access providers or override providers like 18185.

I have being using Primus as my CPS for a number of yeras now so all my calls, unless I prefix them with 1280 (or 1899) go over that routing. Does that make any sense?