Government to allow Ryanair to continue using unfair premium rate phone numbers

malkie76

So don't use them..........

Bob_the_Saver

Read the T&C
Book really cheap flight
Print boarding card
Get on Plane
Arrive a few mins early.

Why is that so difficult?

joerugby

Bob_the_Saver wrote: »

Read the T&C
Book really cheap flight
Print boarding card
Get on Plane
Arrive a few mins early.

Why is that so difficult?

Or just don't use them

Bob_the_Saver

joerugby wrote: »

Or just don't use them

Too right, if you don't want a £12 flight pay through the nose and use someone else.

budgetflyer

I have devised a way round the Premium number "scam".

When booking Ryanair flights. Add £10 on to the price of flight. Put the £10 in biscuit tin.If you are the 0.01% who needs to phone them, then you have a £10 kitty to offset cost.
If you are like normal people and don't need to phone them then you can either refund yourself £10,handy for drinks or snacks on flight, or keep for next flight booking thereby saving you £10 next time

PS. This work around also is handy for those who haven't quite worked out how, or executive lives are just too busy to print off their boarding pass. I would suggest increasing the biscuit tin kitty by an extra £50pp per flight

NFH

budgetflyer wrote: »

When booking Ryanair flights. Add £10 on to the price of flight. Put the £10 in biscuit tin.If you are the 0.01% who needs to phone them, then you have a £10 kitty to offset cost.

This is an absurd suggestion. Why should anyone have to put money aside in order to rectify a problem caused by Ryanair? Although many of you travel with Ryanair without experiencing problems, many people do experience problems and have a reasonable expectation to contact the airline without having to pay to do so. It is also rather arrogant to assume that Ryanair never makes mistakes and that there will never been legitimate reasons for customers to contact Ryanair after the contract has been concluded.

malkie76

You still haven't provided a legitimate explanation of an issue which cannot be rectified by turning up an and airport, or in writing.

NFH

malkie76 wrote: »

You still haven't provided a legitimate explanation of an issue which cannot be rectified by turning up an and airport, or in writing.

Any problem where time is of the essence, for example problems checking in online as I have already mentioned. And please don't suggest that the customer should turn up at the airport and pay the £40/passenger fee with the intention of claiming it back later. The customer might reasonably be unwilling to pay further money to Ryanair for fear of not getting it back.

malkie76

Turning up and reclaiming the money later is the perfect solution. Realistically, what will a telephone operator actually be able to do in a short time frame ? No doubt fob you off with a promise to raise the issue with IT.

Besides, with weeks of time to check in online, this isn't really an insurmountable problem.

Do you have a better example?

NFH

malkie76 wrote: »

Turning up and reclaiming the money later is the perfect solution.

No, it's not. Why should a customer be forced to pay further money to Ryanair when that amount is not due? The customer could have a legitmate fear that they may never get the money back, particularly given Ryanair's reputation for poor customer service and difficulties in contacting Ryanair.

malkie76 wrote: »

Do you have a better example?

No, I quoted only the problem that I experienced. There will be plenty of other scenarios that neither you nor I will think of until it actually happens. Just because you can't think of another scenario, it doesn't mean there won't be dozens of them.