Government to allow Ryanair to continue using unfair premium rate phone numbers

NFH

jpsartre wrote: »

Only because other airlines works exactly the same, making this an industry issue, not a Ryanair issue.

They don't. Other airlines provide an e-mail address as an alternative to a telephone number.

jpsartre

NFH wrote: »

The web form doesn't work; I've tried it.

Works fine for me.

malkie76

jpsartre wrote: »

Works fine for me.

Works for me fine too. This, coupled with NFH's inability to check-in online makes me wonder if they have PC problems - have you ran an anti-virus / malware programme recently ?

jpsartre

NFH wrote: »

They don't. Other airlines provide an e-mail address as an alternative to a telephone number.

So now your beef is that while Ryanair does offer email support, they do so using a webform rather than a publicised email address? You don't think you're grasping at straws a bit by now?

In any case, plenty of airlines use the webform method of email contact, including BA and easyJet. So again, if there's an issue here it's an industry issue, not a Ryanair issue.

NFH

jpsartre wrote: »

So now your beef is that while Ryanair does offer email support, they do so using a webform rather than a publicised email address? You don't think you're grasping at straws a bit by now?

The web form is unreliable, therefore not offering a viable alternative to a phone call.

jpsartre wrote: »

In any case, plenty of airlines use the webform method of email contact, including BA and easyJet. So again, if there's an issue here it's an industry issue, not a Ryanair issue.

Indeed. That in particular is a wider issue. Even when BA's web form failed once (in that I didn't receive a reply after several months), I phoned them at the basic rate and my complaint was resolved to my satisfaction within minutes. With Ryanair, that would have been impossible.

NFH

malkie76 wrote: »

Works for me fine too. This, coupled with NFH's inability to check-in online makes me wonder if they have PC problems - have you ran an anti-virus / malware programme recently ?

As I have already said, it was a server-generated error, not a client-side error. I have screenshots to prove it, and the same error happened on multiple PCs and browsers.

malkie76

so why don't you use another airline or mode of transport ? it's a free market.

jpsartre

NFH wrote: »

As I have already said, it was a server-generated error, not a client-side error. I have screenshots to prove it, and the same error happened on multiple PCs and browsers.

As I said, it worked fine for me. Just tried it and it went through first time. Asked them a simple question about luggage allowance, will update if I ever receive an answer

System

In any case, a web form doesn't satisfy the obligation to provide an e-mail address under Article 5(1)(c) of Directive 2000/31/EC “Directive on electronic commerce”,

And you have some evidence that it doesn't meet the obligation other than it is not a clear email address? Or is this just your opinion.

I can't seem to find a clear email address on the easyjet site either but they have a webform too.

You seem to be leaping from legislation to legislation as your arguments get shot down

NFH

!!!!!! wrote: »

And you have some evidence that it doesn't meet the obligation other than it is not a clear email address? Or is this just your opinion.

No, it's not my opinion. Read the wording of the legislation.