Orange 'Free' Broadband

montage

My god no wonder they want to change all the packages! Your getting free line rental! as well as broadband! i think somebodys made a !!!! up on that one. I would guess yes you either need to look else where, or transfer with Orange. If the line is already with them you may get lucky and keep it for free still.

But unfortunately if it all goes as Orange wishes you need to pay £14 pm for BB and your line or see other suppliers. Or if you can afford to be without your internet if it does go down, ride it out and if it gets cut off sign with somebody else.


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jimboboneill wrote: »

Hi there, brand new to this forum and not surprised to see so many other people hacked off about this decision by Orange. I too have a mobile package for which I previously qualified for free home broadband. I have a question if anybody can help:

I first discovered I would lose the free home broadband last week in a letter, and they are telling me (as everyone else) that I need to pay for line rental with them in order for it to continue. However, they already provide my line. I left BT in November last year, and line rental is included on my Orange bill, charged at £0.00. But when I spoke to someone at Orange today, they were convinced they did not provide my landline. Should I presume I will lose this when I lose the broadband package? I am looking at packages offered by Virgin and Sky at the moment to replace the broadband (with a better tv deal included), but really don't know what to do with the line rental - don't want to end up paying almost £15 a month when I've had that free too!

Vdubster

Eva49 wrote: »

you need to log into your account, on the right hand side of the page you will see:

explore other Orange services

this will bring up page 'manage your extras'

Again on the right hand side, you will see 'your bundles'

Click on the arrow, should then display your bundled services

Hope that helps?

screenprint taken :-)

Thanks

chanz4

I wonder if they will up your line rentals if not

diamonds

eva49 wrote: »

diamonds how ironic!....took a screenshot of my account and bundles about an hour ago showing eligible for free bb!!! ............and hard copied my bb account at the outset of all this.

The website is changing rapidly, wouldn't want to lose important information/evidence.

exactly

diamonds

chanz4 wrote: »

I wonder if they will up your line rentals if not

Orange flexed T&C on a case by case basis at upgrades, I'm sure we will all have to come to a case by case agreement as Orange/EE try to save face publically.

Simply the law is on our side Use that to your new agreements satisfaction or leave termination free.

badgermum

My husband has been a mobile phone customer with Orange for years and part of his contract has been free broadband, a few months ago he was offered a free handet upgrade as long as he signed in for a new 18 month contract and he agreed that nothing else would change ( i.e data allowance, free broadband) and he was reassured it would all stay the same, but he too has had the same letter telling him that from November he will have to pay £14 for broadband which was promised as free with his mobile, he has spoken to 8 different people at Orange today and they don't want to know One called Jessica hung up and another called Nabila just laughed at him when he asked her what she expected him to do, absolutely disgusting service from Orange

diamonds

Watchdog - "selling alarms" cannot say one thing is free and dependent on purchasing something else LOL how ironic was that Orange !!!!??

WillBanyard

diamonds wrote: »

Watchdog - "selling alarms" cannot say one thing is free and dependent on purchasing something else LOL how ironic was that Orange !!!!??

Just saw the same thing... Would that not make "free" handset offers illegal too? The mobile industry is mainly based on such offers, is it not?

Eva49

virgin11 wrote: »

Just been talking to Orange,its on Watchdog TONIGHT,all they will do is give a statement.See if Orange change their attitude with national coverage.Well done to everyone who made an effort to get in touch with Watchdog

WELL!! more Orange lies? ........ hahaha

montage

Didn't think it would be yet....

Eva49 wrote: »

WELL!! more Orange lies? ........ hahaha