Orange 'Free' Broadband

Twisted_Threads

Thankyou Fitz for all that information, I personally would take it to small claims court, for both myself and my mother, if nothing else it keeps us busy over the winter.

Like you, I wouldn't have minded if they said right, your free broadband is going to end at the end of this contract, that'd be fair enough, but as we have both just entered into long contracts (mainly because of the broadband) it sucketh big time, especially after how they have treat my mother.

montage

I think in terms of money small claims isnt the way to go. As even if you have BT Line rental saver, the difference over 18 months Orange are upping their prices to works out to a little over £50.

For myself i have 6 months left, so i am actually loosing £19.50.

To pay to go to small claims the risk out weights the actual gain. If i was to do it i think it can only be from a moral point of view at their attitude and the way they have decided to conduct business with their minions.. customers.

.. Forgot to mention than you fitz for such a long post.. Very good information indeed

ukclarkkent

do we know how many people are affected by this change - myself included? when you read fitz's small courts message what percentage of affected people are going to bother? more power to those who are going ahead but i'm not going to.

i know i'm being dicked by orange but i'm just happy to have saved a few bucks over the 6-ish years i've been online with orange. looks time has come to change and start paying.

saying that, i still haven't received my letter of disconnection but when it comes it'll be an end of an era and time to move on. my mobile contract's dead cheap and up in may next year so i'll wait til then and see if i move off ee or not.

thanks to all you fighters but with work and family stuff i've got i just can't be 4rsed to fight it(if i get disco'ed that is!)

watchdog

Frankly, I am not the least interested in contacting Ofcom or CISAS ; as it is no more effective than fending off a tiger with a wet flannel. Neither am I interested in a deadlock letter (whatever that may be) or, the small claims court.

The fact is, Orange will have an army of oily pettifoggers at their behest, to spout utterly mendacious drivel about excelling at customer service, and to point their sticky fingers with smug righteousness, at some esoteric hidden small print. No, I want none of this, as that is the game Orange want us to play.

I credit myself with being honest and truthful, and, as any bien pensant observer of the facts can quickly deduce, the Faginesque Orange are moral and ethical outcasts, whatever else their fawning legal team might tell them and us.

I, and thousands of other customers, were sold our Orange mobiles with the offer of 'free- for-life broadband'. I am a pragmatist, and in my World of fairness and common sense, that is a verbal contract, no matter how much Orange may choose to misrepresent the facts.

What I would say to the Orange Executive team is, consult with those front line staff and their line managers, who were on the sales force between 2006/2009. It's quite simple really, just ask them how they couched the sale of mobile contracts, and what pressure were they under to offer 'free-for-life broadband' as a sales inducement.

As for the recent letter advising of our forthcoming broadband disconnection it is risible.
Orange advise that the broadband is still FREE, provided that we pay for their landline rental, and pay a minimum mobile monthly contract. Orange, please - something is NOT Free if a condition of that entitlement is payment for other services. Do you take us all for fools ? Is my shopping at Sainsbury's FREE up to £100, if they are then to charge me £100 min. for compulsory use their car park ? It is just smoke and mirrors.

To all irate customers, I would say, forget the legal niceties and the toothless regulator. The sooner that BBC Watchdog, and/or the Consumer Editors of the national papers expose this corporate deceit the better. As sure as eggs are eggs it will be exposed, and it will make Gerald Ratner's corporate gaffe look like very small beer.

WillBanyard

After being told on Monday that I'd receive a call back within 48 hours, I called the executive office back and was told that no time scales are being adhered to until informtation is returned from "the legal team". I'm told this is the same for anyone who managed to get their Ofcom reference and had called earlier than me.

The assistant I spoke to at this time seemed very interested in the "free broadband for life" leaflet I have obtained a copy of.

Eva49

I have been giving a lot of thought to the term ‘Offer’

We all now know Orange have the right to amend/withdraw an ‘offer’

However; If the offer, at the point of contract, was a free laptop (and that was one of Orange’s at one point) would that then give them the legal right to require we all send our laptops back part way though our contracts?

I consider Orange’s right to withdraw an offer just that.

IE: Free BB will no longer be offered to new/ renewable contracts??

Eva49

WillBanyard wrote: »

The assistant I spoke to at this time seemed very interested in the "free broadband for life" leaflet I have obtained a copy of.

Well done that man!:T

neil9313

ukclarkkent wrote: »

do we know how many people are affected by this change - myself included? when you read fitz's small courts message what percentage of affected people are going to bother? more power to those who are going ahead but i'm not going to.

i know i'm being dicked by orange but i'm just happy to have saved a few bucks over the 6-ish years i've been online with orange. looks time has come to change and start paying.

saying that, i still haven't received my letter of disconnection but when it comes it'll be an end of an era and time to move on. my mobile contract's dead cheap and up in may next year so i'll wait til then and see if i move off ee or not.

thanks to all you fighters but with work and family stuff i've got i just can't be 4rsed to fight it(if i get disco'ed that is!)

Fitz has it nailed IMHO

I'm waiting to see who really will take Orange to a small claims court, nobody I suspect, Orange in the end me thinks will just wait until the contracts expire before removing the free BB and/or credit customers accts re Land line ect ect ect

Eva49

fitz2012 wrote: »

In contract law, you can only withdraw an 'offer' before 'acceptance'.

When Orange make an 'offer' of 'free broadband' or 'free laptop' and you 'accept' and give 'consideration' by way of financial payment, assuming the contract is a 'legal' contract, subject to any terms and conditions, expressed or implied, Orange cannot withdraw any 'offer' during the period of the Contract.

It is too late. To remove would be in breach of the contract.

Exactly! and thank you.

I for one will go to small claims if this cannot be resolved to my satisfaction by Orange; my contract buy out would cost me around £800 + court costs + BB with another

Eva49

I too am a reasonable person and am giving Orange every opportunity to resolve this issue amicably.
I would be happy to accept continuation of free BB until my mobile contract expires.
Or penalty free release from my mobile contract; to buy out from this contract would cost me around £800 and is what I refer to in my previous post.
I am contracted until March 2014
But in any event, at term of my contract, Orange will no longer retain my custom due to lack of integrity.