Orange 'Free' Broadband

beelzecubz

road_hog wrote: »

ment to add they said after the 14th of october it would be illegal for them to supply bb, along side another line rental company...

nb only 6 months into a 24 month contract.

No. I'm going to be so bold as to suggest you've got your facts wrong.

Why would one of the choices available to us as customers be a standalone broadband option if it was to be illegal to supply broadband on another providers landline?

I wouldn't like to say where you're talking from, but it's certainly not your mouth.

road_hog_2

only posted what i was told by orange cs.

why would i lie...?

beelzecubz

road_hog wrote: »

only posted what i was told by orange cs.

why would i lie...?

As I said, it's clear you've misunderstood what you were told. It's never been illegal for any supplier to offer broadband on another providers landline and nor would they tell you it was when as a business, they make more money from doing exactly that.

road_hog_2

beelzecubz wrote: »

As I said, it's clear you've misunderstood what you were told. It's never been illegal for any supplier to offer broadband on another providers landline and nor would they tell you it was when as a business, they make more money from doing exactly that.

but this is the reason they gave for me to take up there land line ,because they couldnt provide bb on someone elses line.due to it being illegal.

beelzecubz

road_hog wrote: »

but this is the reason they gave for me to take up there land line ,because they couldnt provide bb on someone elses line.due to it being illegal.

I doubt that very much as they have a broadband only option as one of the deals available, so I'm not sure who you were talking to. Maybe the cleaner answered one of the phones.

road_hog_2

cs manager by name of Amy....?

regardless it is obvious orange cs. is quite content to fob off or lie to its customers.

beelzecubz

road_hog wrote: »

cs manager by name of Amy....?

regardless it is obvious orange cs. is quite content to fob off or lie to its customers.

Only by your say so. I doubt there's anyone on this forum whether pro- or anti- Orange would believe a Customer Services manager would advise anyone that taking a broadband only package is illegal.

road_hog_2

dont think you have grasped what people are saying,

most have taken new mobile phone contracts because it included home broad band. (listed as free but you pay for it somewhere).

and what is most annoying is the fact they wont let you cancel existing contracts without penalty. or let contracts run till end date with the BB.

was quite happy with my contract ,and if they had said sorry but when your contract is out you will no longer be able to renew and get home BB included. that would have been fair enough, but to change only 6 months into contract . dosnt seem right. you should at least be able to cancel existing contract.

bod1467

Which is exactly what most responders in this thread have been saying, but others like beelzecubz can't seem to quite grasp that concept.

beelzecubz

road_hog wrote: »

dont think you have grasped what people are saying,

most have taken new mobile phone contracts because it included home broad band. (listed as free but you pay for it somewhere).

and what is most annoying is the fact they wont let you cancel existing contracts without penalty. or let contracts run till end date with the BB.

was quite happy with my contract ,and if they had said sorry but when your contract is out you will no longer be able to renew and get home BB included. that would have been fair enough, but to change only 6 months into contract . dosnt seem right. you should at least be able to cancel existing contract.

bod1467 wrote: »

Which is exactly what most responders in this thread have been saying, but others like beelzecubz can't seem to quite grasp that concept.

Don't patronise me, I grasp perfectly what people are saying, it's nothing to do with me if they choose to ignore what I've explained.

Your mobile phone contract DOES NOT include free home broadband as part of that contract. You DO NOT HAVE A CONTRACT FOR FREE HOME BROADBAND!!!

Orange, like any other company in the whole, entire world, reserve the right to withdraw or amend any offer or its Terms and Conditions whenever they like with reasonable notice, which is precisely what they've done.

The part people refuse to grasp is that no contract exists for the free home broadband! I've tried to deliver it in fluffy bunny terms but it's plainly a losing battle.

Your free home broadband is coming to an end and there's absolutley sweet FA you can do about it legally because Orange have cleverly arranged everything so that this can happen to their advantage

That's what you wanted to hear wasn't it? So yes, you've been screwed, bamboozled, done over, robbed, had the wool pulled over your eyes, used, abused, bent over a barrel and as many other phrases as I can think of and there's nothing. You. Can. Do. About. It.

So call your lawyers, batter down the doors of your solictors and threaten to tell your mum if they don't let you have your way, it'll only end up with you wasting more money.

I'm done here, I'm not getting into a battle of wits with an army so clearly unarmed.