Orange 'Free' Broadband

Eva49

neil9313 wrote: »

Cheers,
I'm assuming that the extra £222 payable to Orange is not minus your current Land Line rental?

For clarity:
Current line rental + inclusive calls = £174
Free BB via Orange Mobile Contract

Proposed line rental + BB with Orange = £168
Inclusive calls with Orange = £54

So for the same service I currently receive = £222

Therefore an extra £54 pa

neil9313

Eva49 wrote: »

For clarity:
Current line rental + inclusive calls = £174
Free BB via Orange Mobile Contract

Proposed line rental + BB with Orange = £168
Inclusive calls with Orange = £54

So for the same service I currently receive = £222

Therefore an extra £54 pa

Would you really use inclusive calls? And Im assuming you get free mins on the mobile?

Real shame your 2nd line can't be activated now.

Eva49

beelzecubz wrote: »

As I have said, if you really believe your contract has been breached, why on earth are you in here moaning about it? If it was me, I'd be on the phone to my solicitor quicker than greased weasel poo.

I am not on here 'moaning'!; it is my understanding forums are a place to discuss and obviously look at others viewpoints.And in fact most of my posts have been as a direct result of having to justify myself/or answer posts made by other members.

I shall not be phoning my solicitor and incurring further financial expenditure until I have exhausted the Orange Code of Practice Complaints Procedure as advised by Ofcom.
I have been allocated a case manager by Orange Executive Office and as such will give him a chance to investigate and come back to me.

I am not an unreasonable person by nature; however, I do believe in standing up for what I consider my rights.

beelzecubz

So, out of all the other words I've written, you choose to focus on 'moaning'. I don't feel I need to say anymore.

Eva49

neil9313

My 2nd line IS activated,and I have a 2nd line number, I chose not to use it, simply because for a few years I didn't actually USE my free BB.
My mobile contract has sufficient inclusive minutes to take care of my calls; which runs till March 2014
I f Orange had been up front when I renewed, even if they has said there was a possibility this service would be withdrawn, or, had they written a decent letter and not an email starting:

Right now you're enjoying our free home broadband. To qualify for free home broadband, you need to have an active Orange pay monthly mobile plan and you now also need to have Orange home line rental. Our records show that you no longer have an Orange pay monthly mobile plan registered at your address. So unfortunately we can't continue to offer you free broadband on your current plan.

I would possibly have considered swapping.

road_hog_2

have read this thread from page 1,

have had monthly contract phone with orange ,only because it included my home broadband.

line rental is £7.49 a month (primus locked in deal)

each time I renewed my contact with orange .questioned it included the home broadband.

1. as I see it I should be allowed to cancel existing mobile contract, or the home broadband should continue untill the end of my contract.

when I contacted orange was told because my line was with another company it was illegal for orange to "piggyback" and supply my home broadband ??.and I had to take their line rental at £14 a month.

most unhappy no one and orange is bothered at all.

what happens if i just stop paying my mobile contract everymonth on the grounds that orange have changed the contact I originally signed for.

beelzecubz

road_hog wrote: »

when I contacted orange was told because my line was with another company it was illegal for orange to "piggyback" and supply my home broadband ??.and I had to take their line rental at £14 a month.

Now that IS utter rubbish. Orange are quite capable and more importantly willing to supply you with broadband and can do so regardless of who you pay your line rental to, you know, exactly as they are at the minute..?

In fact, due to their standalone broadband offer costing more than if you were to take a landline with them, I'd have thought they'd jump at the chance to 'piggyback' on another suppliers landline.

road_hog wrote: »

what happens if i just stop paying my mobile contract everymonth on the grounds that orange have changed the contact I originally signed for.

Try it and see.

bod1467

road_hog wrote: »

when I contacted orange was told because my line was with another company it was illegal for orange to "piggyback" and supply my home broadband ??

@beelzecubz - If this is indeed what Orange CS told the poster, would you agree that Orange CS were being disingenuous? (I'm being kind - I would say they were being deliberately misleading).

road_hog_2

ment to add they said after the 14th of october it would be illegal for them to supply bb, along side another line rental company...

nb only 6 months into a 24 month contract.

beelzecubz

bod1467 wrote: »

@beelzecubz - If this is indeed what Orange CS told the poster, would you agree that Orange CS were being disingenuous? (I'm being kind - I would say they were being deliberately misleading).

The fact is, Orange CS would not have told the poster this as it's complete and utter organic fertiliser.

If the poster is receiving free broadband, and annoyed because they're asking him to take their line rental too, then the only logical conclusion is that the poster already knows his Orange broadband can be provided via another providers landline, rendering his original post disingenuous in the extreme and deliberately misleading.

I'm not here to answer questions based on wilful incomprehension.