Orange 'Free' Broadband

David_P_4

Orange are a bunch of shisters whose bean counters and corporate lawyers have 'greased' Ofcom up, to get away with yet another way to fleece the customer

road_hog_2

if any have FB, its interesting all the -ve comments posted on there about orange..

there is also a "techy" help section too.

neil9313

http://www.guardian.co.uk/technology/2011/oct/26/orange-broadband-customer-care

bod1467

1 year old article - relevant to the current issue how? (Please highlight any relevant sections).

AlfretonRed85

Hi all,

Like many others on this thread I have received the letter from Orange and am currently contemplating my best course of action.

My main question is, if I was to switch line rental from BT to Orange, what will happen when I choose not to renew my mobile contract in January? Would I again be looking at losing my broadband? And if so, how much would it cost on top of my line rental to retain it?

neil9313

bod1467 wrote: »

1 year old article - relevant to the current issue how? (Please highlight any relevant sections).

Try reading it.

Eva49

neil9313 wrote: »

I wonder how many people on here will really do anything about it and if we hear what outcome they obtained.

Yes Neil, I will post the outcome of events, good or bad, as and when.

By the way, I read the guardian article when I researched the history of the BB debacle, there is a lot more out there too; I wanted to be armed with relevant information in order to proceed with my complaint.

They clearly used the mobile division of Orange in order retain a huge wandadoo customer base (this is also documented) and by doing so retained a 'captive' audience whilst sorting their problems.
There are 'ways' of conducting business, preferably, upfront and honest, clearly explain, honour current contracts, bite the bullet whilst contracts are fullfilled; I think they would have retained most of their customer base, instead of alienating them.

neil9313

Eva49 wrote: »

Yes Neil, I will post the outcome of events, good or bad, as and when.

Cheers Eva,

will you do me a favor and see if your second line is actually still active? if you don't use it Orange cuts it off and now won't make it active.

There is a very very good reason why I'm asking, sorry if you have to unplug phones/routers.

beelzecubz

deviner666 wrote: »

Please could someone who has a letter from orange with the :mad:badly written first statement :mad: turn it over and read the small print which everyone seems not to have noticed that to qualify for the free broadband when taking out landline your monthly MOBILE CONTRACT MUST BE A MINIMUM OF £25 PER MONTH.

So if your mobile is PAYG you lose and if it is Monthly contract and less than £25 you will not qualify so may be able to go down the material detriment route as you would have to pay more to qualify :eek:
I do hope this helps.

That's only if you have to take out a new mobile contract to qualify, not if you are an existing Orange Mobile customer.

beelzecubz

David_P wrote: »

Orange are a bunch of shisters whose bean counters and corporate lawyers have 'greased' Ofcom up, to get away with yet another way to fleece the customer

It's 'shysters'. I'd hate for you to get that wrong when they read your letter out on Watchdog.