Orange 'Free' Broadband

IdontlikeOrange

sjlmlk wrote: »

I was contacted on two occasions by the Watchdog journalists.They asked me to send them copies of my agreement with Orange and a copy of my BT landline bill. I did this , and was then asked over the phone if they could come to my home to film a piece for the following weeks programme. I agreed and set a day free, I did not hear from them again. I called a week later and was told they had made a film using a customer in the north and the film would go out in early November.

Thanks for this info!Talking about hope which dies last.

MikeyC123

No, I am just an active user on the internet and have streaming data service from the internet, but do use a wii and watch BBC iplayer on it etc etc - I just cant take any more of them.

montage

MikeyC123 wrote: »

No, I am just an active user on the internet and have streaming data service from the internet, but do use a wii and watch BBC iplayer on it etc etc - I just cant take any more of them.

I was referring to Oranges own brand router their livebox.... does it look like either of these?

http://exotech.biz/public/Images/nouvelle-mini-livebox-orange.jpg

Woodlandman

My broadband has been goin slow over the past week. Not done a speed check recently but normaly get about 7meg.
I have never had a router from orange i swapped the wanadoo thing to a Dlink router myself some years ago.
I will be using the fact that i have never had a router from them to back up my argument that i have never had a broadband contract with them...only a mobile phone contract.

Woodlandman

Speed test just done:

Hmmm 4.7 meg !

Woodlandman

Just emailed this to orange as someone rang me 10 days ago to say that i would have a call from the special team:

Hello again,

I know that this is the incorrect address for this mail but it is the only department that i have ever had any reply from.

Someone rang me about 10 days ago from this department to say that you have passed my complaint onto the special team dealing with this problem and that the department would ring me to discuss.

No one has rang me back so i must re-iterate the fact that Orange have broken the terms and conditons of the mobile contract and that i am allowed to cancell without penalty.

In fact Orange cannot even follow their own code of practice when it comes to complaints.

I am now getting very tired of waiting so if i do not hear a response from someone that can discuss my situation within the next 3 days i will cancel my direct debit.

Again i use this correspondence if not replied to as acceptance from orange that they agree they have broken my contract terms and conditions and are allowing me to cancel without penalty.

Please note again that i am willing to continue to recieve the free broadband until the end of my current contract. I will also consider paying for broadband only as long as my monthly phone contract charge is reduced by the equivelant amount.

Thank you.

The mail address that i use is [EMAIL="correspondence@everythingeverywhere.com"]correspondence@everythingeverywhere.com[/EMAIL]

montage

Woodlandman wrote: »

Speed test just done:

Hmmm 4.7 meg !

I wouldn't read too much into the speedtest. Its not likely they are capping anybody, and if they was i'd guess it'd be at 2 or 8 meg meaning your speed would be up to 8.

If your routers very old your line might be able to handle more than your router. I have an old BT router that is capped at 8 meg. Do a line check on BT website to see what is the estimated speed.

MikeyC123

montage wrote: »

I was referring to Oranges own brand router their livebox.... does it look like either of these?

http://exotech.biz/public/Images/nouvelle-mini-livebox-orange.jpg

Sorry Montage, no its the brightbox I have. the halving of my line speed and it never getting above 1152 downstream is clear it has been capped.

nobby1963

**Bump**

Just for info for any new joiners / complainers affected by Orange`s decision.

Big thanks to Eva49 for the work put into this;

Eva49 wrote: »

For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/about/Orange-complaints-code-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/nirela...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.[/FONT]
[FONT=&quot]Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…[/FONT]

Eva49

Just noticed the link in the complaints procedure appears to be broken!

Have updated on original post Page 66 # 1303


4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards

http://www.adviceguide.org.uk/england/consumer_e/phones_tv_internet_and_computers_index_e/consumer_problems_with_contracts_packages_and_offers_e/product_or_service_has_been_mis_sold_to_you_tv_phones_and_internet.htm