purchase made but now reduced

Sambucus_Nigra

mkviken wrote: »

by the way the reason i said reduced by £400 was because i negotiated a 10% discount already and gout it for £1260 instead of £1400.

If it had gone up would you be happy to pay the extra?

PasturesNew

mkviken wrote: »

i bought a biycle from a shop 1-8-12 for £1260 and now it is reduced to £999 in a sale just 18 days after buying it


do i have a right to complain and claim this saving back from the shop?

i feel they should have told me about this upcoming sale

is there a cooling off period with purchases or a time were new offers become valid in retrospect?

thanks

Had to quote it ... so many delete their first posts....

I've heard it all now. SRSLY. ALL.

malchish

They are not a charity... but OP is not a milking cow. He will stop shipping at that store and will tell all his friends cyclists how he lost £261.
He and his friends will become cautious and will never spend any money there outside sale times...
If the shop wants, apart from everything else, to keep their consumers happy, not livid, they can well make a goodwill adjustment, such as a credit note. It is a lot of money to spend in 18 days having the bike.
A lot of stores have policies that exceed the law obligations.
Why do I love John Lewis? because they never want my extra £261, and constantly price-adjust.
Why do I love Gap? You can return items within 30 days.
House of Fraser? Harrods? Etc.etc.etc?

Do you think those shops are charities? No, they are smart businesses, they want us consumers to feel good and to associate this feeling with shopping from them.

I would advise the OP to write to the director of the company asking for a goodwill gesture.

mountainofdebt

malchish wrote: »

They are not a charity... but OP is not a milking cow. He will stop shipping at that store and will tell all his friends cyclists how he lost £261.

No the OP didn't lose £261 - he happily paid his money for his purchase then found out that had he waited he would have saved even more money than the discount he negotiated.

malchish wrote: »

He and his friends will become cautious and will never spend any money there outside sale times...

and this is any different from other people who only shop in certain stores at sale times because?

Also it depends on whether the product that they sell is in the sale - fine if you want to wait or even run the risk that they still have stock of what you want when the sale comes around

malchish wrote: »

A lot of stores have policies that exceed the law obligations.
Why do I love John Lewis? because they never want my extra £261, and constantly price-adjust.
Why do I love Gap? You can return items within 30 days.
House of Fraser? Harrods? Etc.etc.etc?

Do you think those shops are charities? No, they are smart businesses, they want us consumers to feel good and to associate this feeling with shopping from them.

totally agree - but it's a marketing tool -nothing more nothing less.

Its abit like a store saying we'll price match if you buy a product then see it cheaper within 7 days - how many of us buy something and then go off to see if we can buy it cheaper? not many of us I bet

malchish wrote: »

I would advise the OP to write to the director of the company asking for a goodwill gesture.

Well if the op doesn't ask he won't get but its interesting to see he hasn't said he would offer to pay the difference had the price gone up and there lies the crux of the situation .

transient

Maybe OP do some research before buying in future. An item at that price his hardly a loss leader and cannot see them selling at such a loss, which would lead me to think that you could of got it cheaper elsewhere.

Also maybe you should have asked if they have a impending sale, most will say and also there is a heap of websites where you could ahve found it if they had sales before and when, just depends how hard you are prepared to work researching in order to maximise your saving

malchish

He is not a business, he does not have to try to keep anyone happy...he does not have to compete... he only deals with 1 bike, not 1000s... that's why he would not want to pay more if the price go up...it is clear.
The comparison is not balanced.
Everyone likes to buy only from places who offer FAIR price. The price of £1260 two weeks before discounting to £999 is, in the opinion of great many people, NOT FAIR.
It is legal, of course.

As a business, if have have a rate of , say, £300 for something, and then there comes an uninformed customer to has £1000 in his pocket, do I quietly change the tag to £1000, just because I know he would part with it? Saying to myself, well, I am a business, not a charity?
No, I won't. Because I do not want him discovering next morning that he overpaid £700. He will never come back, and will never bring his rich friends to me. I would lose money in the long run.

Valli

mkviken wrote: »

i just think for something to have been reduced by £400 in a matter of less than 3 weeks should give me the right to that discount as they must have known they had a sale upcoming and i wasnt told

but by not telling you they made an extra £400

Valli

malchish wrote: »

He is not a business, he does not have to try to keep anyone happy...he does not have to compete... he only deals with 1 bike, not 1000s... that's why he would not want to pay more if the price go up...it is clear.
The comparison is not balanced.
Everyone likes to buy only from places who offer FAIR price. The price of £1260 two weeks before discounting to £999 is, in the opinion of great many people, NOT FAIR.
It is legal, of course.

As a business, if have have a rate of , say, £300 for something, and then there comes an uninformed customer to has £1000 in his pocket, do I quietly change the tag to £1000, just because I know he would part with it? Saying to myself, well, I am a business, not a charity?
No, I won't. Because I do not want him discovering next morning that he overpaid £700. He will never come back, and will never bring his rich friends to me. I would lose money in the long run.

if you offer to sell something at a price and the customer agrees to pay it then it's a 'deal'.

One presumes , if a customer pays a price, he was happy to pay that price at that time.

malchish

Valli wrote: »

if you offer to sell something at a price and the customer agrees to pay it then it's a 'deal'.

One presumes , if a customer pays a price, he was happy to pay that price at that time.

Of course. But the OP is not disputing the deal. He just feels that the deal turned out to be bitterly unfair to him.

Making money on stupidity/naivety/lack of knowledge is indeed legal. The OP is obviously not poor. Exactly for this reason it is maybe better to keep him happy, rather than make £400 (£261).
A good will gesture will make him grateful and he will bring in more business...

arcon5

malchish wrote: »

He is not a business, he does not have to try to keep anyone happy...he does not have to compete... he only deals with 1 bike, not 1000s... that's why he would not want to pay more if the price go up...it is clear.
The comparison is not balanced.
Everyone likes to buy only from places who offer FAIR price. The price of £1260 two weeks before discounting to £999 is, in the opinion of great many people, NOT FAIR.
It is legal, of course.

As a business, if have have a rate of , say, £300 for something, and then there comes an uninformed customer to has £1000 in his pocket, do I quietly change the tag to £1000, just because I know he would part with it? Saying to myself, well, I am a business, not a charity?
No, I won't. Because I do not want him discovering next morning that he overpaid £700. He will never come back, and will never bring his rich friends to me. I would lose money in the long run.

No the comparison is entirely valid.

Op cannot demand the difference back in the same way the store cannot demand the difference paid if the price went up. Both parties protected from market forces and potentially scrupulous tactics. Thus the contract is balanced for both parties.