purchase made but now reduced

thatlemming

visidigi wrote: »

Legal Rights to a refund or reduction = no.

Good busines sense to act with a little bit of understandanding...clever customer care = yes

I posted this yesterday on praise/warning/vents for Chain Reaction Cycles...



The outcome of such an attitude? I placed another order last night for over 10 x the voucher price...

Chain reactions always go above what they have to, they're a brilliant company. Plus they always send me free energy drink stuff :T

OP, you can't expect them to refund you just because you couldn't be bothered to do the smallest amount of research. If you had, you would have found out that the 2013 models can be ordered from this week, meaning the 2012 models will be reduced. Tiny bit of googling would have told you that.

malchish

visidigi wrote: »

Legal Rights to a refund or reduction = no.

Good busines sense to act with a little bit of understandanding...clever customer care = yes

I posted this yesterday on praise/warning/vents for Chain Reaction Cycles...



The outcome of such an attitude? I placed another order last night for over 10 x the voucher price...

Exactly! The goal of sales is not to upset customers. E very good business knows that.
Of course , there are some likes of ebay thrift market resellers, they hate the whole idea of customer service.
I proper bike shop needs their customers happy, Keen cyclists do not grow on trees.

somethingcorporate

malchish wrote: »

Corporate, I never implied any duty. Again nonsense.

Err yes you did...just here:

malchish wrote: »

because the shop created an impression that they could not sell for less, when they could.

Why should the shop sell for a lower price than they have to? You certainly implied at least a moral duty to do so. It demonstrates a complete lack of understanding of business - they are not there to make customers happy, they are there to make profit for their shareholders.

Edit: and your advice is not factual, you've given poor advice a number of times already on this forum in your 100 or so postings.

visidigi

malchish wrote: »

Exactly! The goal of sales is not to upset customers. E very good business knows that.
Of course , there are some likes of ebay thrift market resellers, they hate the whole idea of customer service.
I proper bike shop needs their customers happy, Keen cyclists do not grow on trees.

Note, the Legal Right to refund = no in my post.

Note that this is a consumer rights forum, not a morals or opinion forum.

I put it up because you can ask and sometimes you can get, there is no legal right to do so - if you come on a consumer rights forum and ask the question you should really only do so after doing the expected bare minimum to resolve the issue with the retailer or store concerned.

I would consider asking the question a bare minimum before asking advice on a forum such as this - which specializes in advising the legal avenues available to resolution - which should only be a last resort after all other possibles have been explored.

Its all about asking the right thing at the right time - when you ask in here it should be a last resort, when all other, 'more fluffy' avenues have failed.

If people followed that...then they wouldn't be so offended by the truth and fact of situations.

somethingcorporate

Yep, I've said it loads of times before, there is a huge gulf between "consumer wants" (based on fluff) and "consumer rights" (based on law) and OPs hate to be told they are sat in the wrong camp.

visidigi

malchish wrote: »

Nonsense. my advice is factual.

Don't get me wrong, I've made mistakes on here (but crucially admit to them and learnt from them - which is VERY important to me).

Unfortunately I strongly disagree your recent postings have been factual, especially the advice given over on the Argos rights thread, its simply personal opinion, not legal rights which you have been posting...

malchish

somethingcorporate wrote: »

Err yes you did...just here:



Why should the shop sell for a lower price than they have to? You certainly implied at least a moral duty to do so. It demonstrates a complete lack of understanding of business - they are not there to make customers happy, they are there to make profit for their shareholders.

Edit: and your advice is not factual, you've given poor advice a number of times already on this forum in your 100 or so postings.

Nonsense again. People got £10000+ because of my advice already. Trolling is not welcome here. If you do not like my posts, push the back button. Do not scare people by claiming they won't get anywhere. They will. Price adjusrmnt is a well known feature of very many reputable businesses. Do not tell me that Harrods and Jonh Lewis do not price adjuct. Oh, you never shop there... Yes, your local Lidl do not price match for you.
End of.

visidigi

malchish wrote: »

Nonsense again. People got £10000+ because of my advice already. Trolling is not welcome here. If you do not like my posts, push the back button. Do not scare people by claiming they won't get anywhere. They will. Price adjusrmnt is a well known feature of very many reputable businesses. Do not tell me that Harrods and Jonh Lewis do not price adjuct. Oh, you never shop there... Yes, your local Lidl do not price match for you.
End of.

Interesting attitude.

There is no such thing as a price adjustment policy. There is a purchase price promise from some retailers, but that is just that, a promise, in extension to legal right and obligation of the providing business.

Lets take the John Lewis example, they offer a price match prior to purchase and within a period of time after the transaction is completed.

This is a company policy, not a legal obligation. They can withdraw this at any point and cant adjust the terms of it as they see fit (some might remember Amazon used to offer this, but they stopped it, overnight, one day).

I note you did not mention the Argos policy, that would be because there isn't one.

Its all well and good to say the things you are, but like I've said, this is a rights forum, not an opinion or past experience forum.

malchish

The OP never claimed legal right. Nobody here thought there was a legal right. The OP asked for an advice about what to do. The advice is: ask for a price adjustment as a good will. You have a good likelihood of success.

On an advice forum, we have to understand that there are people whose interest is to persuade every consumer that things are hopeless and there is no point in asking, etc. This is called discouraging. When someone is busy discouraging you, note if they give facts, or do rants, and make your own conclusion about credibility of your encouragement.

malchish

It is not a rights forum, it is a money saving expert forum. people come here for advice about how to save money.
Any poster claiming ownership to idea about what an Op should come here for is not reasonable.

Price adjustment good will exists and will exist with every reputable business for good regular customers. Even Argos (reputable business whose target market is poorer public) give you the goodwill 30 days for return, so if you bought for £200 before sale, you can bring it back and rebuy for £100 sale price.
Some shady ebay sellers do not like such good customer service. Oh well, so they stay shady ebay sellers who will never rent Brompton road retail space.