Do i need to register?

wealdroam

dnet wrote: »

No one has said i need to for any particular reason.

Well I'll say it (again) then...

A manufacturer can attach any condition he likes to his guarantee.
If he decides that he will not provide a guarantee unless you register the product, then there is nothing you can do about it.

A manufacturer has no statutory obligation to provide any support to you, the consumer, unless you have bought the thing directly from them.

This is because a manufacturer's guarantee is in addition to your statutory rights.

Having said that, I have seen nothing to say that registering the product is actually a condition of Vax's guarantee.

dnet

Will they?

I expect they will ask when it was purchased and request proof of purchase.

wealdroam

dnet wrote: »

I wouldn't care who fixed it

And rightly so.

But if the retailer will not fix it, because for example he believes it is user damage, who do you turn to then?

Sometimes manufacturers are easier to deal with than retailers.

dnet

wealdroam wrote: »

Having said that, I have seen nothing to say that registering the product is actually a condition of Vax's guarantee.

Exactly, i'm not saying you (any of you) are wrong

I just want confirmation / proof that there isn't a guarantee without the card

dnet

wealdroam wrote: »

And rightly so.



Sometimes manufacturers are easier to deal with than retailers.

I worked for Sony for 3 years and this is true

wealdroam

dnet wrote: »

I just want confirmation / proof that there isn't a guarantee without the card

The only way you will get that is by asking Vax.

Here is their Contact Us page...

http://www.vax.co.uk/contact

Jeff_Bridges_hair

dnet wrote: »

Exactly, i'm not saying you (any of you) are wrong

I just want confirmation / proof that there isn't a guarantee without the card

Give them a ring then 0844 412 8455 and find out for yourself.

dnet

wealdroam wrote: »

The only way you will get that is by asking Vax.

Here is their Contact Us page...

http://www.vax.co.uk/contact

Very kind,

I am thinking about calling them

J

dnet

Jeff_Bridges_hair wrote: »

Give them a ring then 0844 412 8455 and find out for yourself.

:T I might but i won't be using a 0844 number

bris

wealdroam wrote: »

Having said that, I have seen nothing to say that registering the product is actually a condition of Vax's guarantee.

Maybe not, but VAX would be within their rights to refuse to help if it is.

dnet wrote: »

I just want confirmation / proof that there isn't a guarantee without the card

Then the only people that can help you is VAX customer services.
0844 412 8455