Do i need to register?

bris

VAX don't have to give you a guarantee, you have no contract with them. There is no automatic right to one, what you have is the SOGA there is a difference.
Tesco will use SOGA if there is a problem, after 6 months it can get complicated. What the vast majority expect and what they get are two different things, why do you think this board is so busy.

dnet

That's the point, am i under guarantee because i have bought a product and have a receipt

If not, why not?

Obviously, perhaps, i am in the park of thinking i am covered and this is an extra, essentially optional, way for the company to get your details and sent 'relevant information'

So before i give them my details because i think i MIGHT have to i would like to be sure

dnet

bris wrote: »

VAX don't have to give you a guarantee, you have no contract with them. There is no automatic right to one, what you have is the SOGA there is a difference.
Tesco will use SOGA if there is a problem, after 6 months it can get complicated. What the vast majority expect and what they get are two different things, why do you think this board is so busy.

I think VAX do give a guarantee and it is in place whether i fill in this card or not

wealdroam

dnet wrote: »

I 'm saying what is expected by the vast majority

What the 'vast majority' do does not matter.
Each manufacturer can write whatever terms and conditions they like into their agreement.

dnet wrote: »

Are you saying there isn't a 12 month warranty (sorry guarantee)?

A manufacturer's warranty or guarantee, use which word you like, is in addition to your statutory rights.

dnet wrote: »

What i've seen you say is yes the card will validate the guarantee. Do you have any more information which would back that up?

As stated above, because it is in addition to your statutory rights, the manufacturer can dictate whatever terms they like.

dnet wrote: »

Like others have said it looks and has the 'feel' of a marketing attempt to get your details on record (for their own benefit)

Yes, of course that is why they want you to register, but read the points I have already made.

dnet wrote: »

If you like i am looking for an authoritative answer

Well this paragraph in MSE's Consumer Rights article comes close.

bris

dnet wrote: »

I think VAX do give a guarantee and it is in place whether i fill in this card or not

Then why are you on here going round in circles, if you already know the answer.

Jeff_Bridges_hair

dnet wrote: »

That's the point, am i under guarantee because i have bought a product and have a receipt

If not, why not?

Because your receipt is just a proof of purchase.

rustyboy21

OP.

A number of retailers dhave done in the past and do so now, buy product from Manufacturers at a cheaper rate, but the product is sold by the manufacturer to the retailer without any form of warranty. I used to work for Asda and most of the Electrical items we sold were purchased without manufacturer support. If consumers brought stuff back, we would either swap, if not viable to repair, or send them to a repair agent set up by Asda for repair.

As other posters have said, why not fill it in, tick the boxes for no marketing/contact and at least have the piece of mind that if anything goes wrong, instead of the usual Tesco hassle of proving you are in the right, you can contact the customer care for Vax and most probably get it fixed quicker and by them.

More than likely, the warranty wasn't supposed to be in the box , it is a mistake, so fill it in and have a lot less hassle and better cover from Vax

dnet

wealdroam wrote: »

There is nothing to say that if i ring VAX up after eight months with a problem they will say 'we will not help as you didn't fill in the card'

No one has said i need to for any particular reason.

No one so far has any experience where because the product wasn't registered they didn't receive help

Has this happened to you?

dnet

rustyboy21 wrote: »

OP.

If consumers brought stuff back, we would either swap, if not viable to repair, or send them to a repair agent set up by Asda for repair.

But that sounds ok doesn't it?

I wouldn't care who fixed it

Jeff_Bridges_hair

dnet wrote: »

There is nothing to say that if i ring VAX up after eight months with a problem they will say 'we will not help as you didn't fill in the card'

No one has said i need to for any particular reason.

No one so far has any experience where because the product wasn't registered they didn't receive help

Has this happened to you?

They will say your contract is with the retailer and not with them which is what people are trying to tell you.

Why wont you listen to proper advice rather than argue the point?