MSE News: Yodel boss: No apology for delays but 'deliveries getting better'

I_luv_cats

Scenario 1 - Free delivery from Germany £25 minimum order - perfect delivery every time and tracking lets you plan for delivery. Company UPS.


Scenario 2 - Free delivery from the Netherlands £35 minimum order - Hit n miss delivery, you can't plan for your delivery as tracking is all over the place with missing elements. Company Yodel.


How can one company remain reliable and the other very unreliable?
If you don't meet the minimum order you only pay £3.50 with UPS but pay £5 with Yodel so price isn't necessarily the key in these scenarios

sillybilly2011

I have never had a successful delivery from yodel. Ever. I have even had 'house does not exist' on my tracking online.
Every time, my parcel has been either delivered to a different house - left at their doorstep or in their garden and when I phone I have been told It has been delivered to my address and signed for by me!!.
They really need get more strict rules with the workers and pay them more.

custardy

sillybilly2011 wrote: »

I have never had a successful delivery from yodel. Ever. I have even had 'house does not exist' on my tracking online.
Every time, my parcel has been either delivered to a different house - left at their doorstep or in their garden and when I phone I have been told It has been delivered to my address and signed for by me!!.
They really need get more strict rules with the workers and pay them more.

but thats not going to happen
more pay,more cost,higher prices
Yodels business model works with low overheads.
hence many deliveries coming from people working out of family cars.
The Edinburgh depot is advertising now with something like flexible hours for owner drivers.
that doesn't really tally with things like delivery slots,planning etc

gwapenut

I think they mean the poor driver needs to be flexible for Yodel! I seem to recall I've heard at least one on here complaining (understandably) of 6am starts and/or 9pm finishes.

custardy

gwapenut wrote: »

I think they mean the poor driver needs to be flexible for Yodel! I seem to recall I've heard at least one on here complaining (understandably) of 6am starts and/or 9pm finishes.

I cant recall the wording but it was more a flexible job with regards to hours
If I'm back along I'll try and pay more attention

louiserose0910

I am having a complete nightmare with Yodel and have been for some time. I regularly order through littlewoods and they use this horrendous delivery company.

Over the past year i have had parcels left on my doorstep, behind my bin (which is clearly in view of anyone walking through our street), late deliveries, parcels lost and last week for the second time in a year i have had my signature forged!!

The delivery driver claims they have delivered my parcel and it was signed for by me at 3.15pm. I was at the school collecting my children!! I have asked my neighbours and they haven't received it. The only reason i found out that i had apparently signed for this parcel is because it states that it what the delivery driver has put on the littlewoods website.

I reported this to littlewoods and yet again they don't seem to care, yodel won't deal with me as the contract is with littlewoods. I now have to send proof of my signature for the second time this year to prove that i didn't sign for it.

I have confronted the driver who denies all knowledge.

To top it off Littlewoods have now said that they will no longer deliver to my address and i will have to go out of my way to collect from a shop instead. I told them where they could stick it!!

steevo_h

First time they delivered an Item I wasn't in and had to rearrange delivery - no problem with that. They came 2 days after the agreed date when I was out and threw the package over my 6ft back garden fence and left no note. As it was towels, and the packaging was waterproof I didn't bother complaining but did think it a bit poor.

Second encounter, they knocked on the door and dumped the package on the door step. I was only in the living room and by the time I got to the door, he was already in his car and driving off - lucky I happened to be in I guess.

On another occasion they left a note saying I was out when they came to collect a package - can only assume it was the wrong address as no company was expecting a returned item from me.

Just today, I received an expensive hifi system which I bought as a present for my wife - again I wasn't in and the package had been thrown over the fence to land near my back door (3-4 metres). As my gate was padlocked, this is the only way they could have got the package there. It spent the day in the rain, which soaked through the outer packaging and had just started to dampen the hifi box. Additionally, the HI-Fi box was damaged from being thrown over a 6ft fence and landing on patio.

Amazon offer free delivery which has always been a great service if you don't mind waiting a few days. But this set up is unacceptable.

Anyone who says Yodel get it right most of the time might be right, but in my experience they have never got it right.

DBK1

Just had a wasted day waiting for a package from Virgin Media. Allegedly Yodel delivered next door at 12.48. Husband rang Virgin to ask (time slot was 12 to 9pm) They absolutely did not knock on front door or leave a card. Next door are vulnerable and not answering door late at night. I don't believe parcel was delivered at all. My heart sank when I heard the word Yodel .My complaint isn't worthy of more than a spoken"Sorry". I rang Virgin. They never do written apologies apparently. It won't take much for me to change Broadband supplier now. I was against the idea when my husband suggested it a couple of days ago.

smokingdragon

Sorry to buck the trend here but I've had no problems with Yodel delivering to the Neath area of S Wales.

I've met most of the regular guys and leave the parcels where I ask them to.

Cheers

custardy

DBK1 wrote: »

Just had a wasted day waiting for a package from Virgin Media. Allegedly Yodel delivered next door at 12.48. Husband rang Virgin to ask (time slot was 12 to 9pm) They absolutely did not knock on front door or leave a card. Next door are vulnerable and not answering door late at night. I don't believe parcel was delivered at all. My heart sank when I heard the word Yodel .My complaint isn't worthy of more than a spoken"Sorry". I rang Virgin. They never do written apologies apparently. It won't take much for me to change Broadband supplier now. I was against the idea when my husband suggested it a couple of days ago.

what would that change?