MSE News: Yodel boss: No apology for delays but 'deliveries getting better'

gwapenut

Oh, and given the choice, I would pay a little more for a delivery rather than use Yodel. I've just bought something that I could get most cheaply from Amazon, but I couldn't face the uncertainty / hassle so I paid more to buy from a vendor using (in this case) parcel force, who operate very effectively in my area (appreciate not everyone gets on with PF either)

custardy

gwapenut wrote: »

Of course not, but I do know about contract law. Yodel are not exempt just because they're whoring themselves out for a song.

so you said it was common sense,but dont know how they work?
when you pay a driver per delivery,then bringing in technology doesn't make a difference to the company,except a rise in costs.
Companies like Yodel no doubt make many many successful deliveries,few run to the internet to report those.
They will continue to operate as long as demand is there,and with people ordering from companies who use them,the demands there.

I_luv_cats

Are Yodel cooking the books with phantom deliveries so it looks like they have met their time frame / contract obligations??


Why do they have missing tracking??

The tracking can leap straight to your local depot/hub, missing out on the original pick up and hub to hub scans.

A delivery van could be on it's way but still showing as at the depot!

If you had reliable tracking it would permit you to gauge when to expect your delivery!

gwapenut

But it does make a difference because when Yodel's drivers keep redelivering for peanuts, they'll get a high turnover of staff, lots of employee dissatisfaction, and drivers lying and tarnishing their brand name.

Yodel already offered some of the technology through their web portal last year, at their last year's cheap prices. The promises just aren't being delivered on.

gwapenut

I_luv_cats wrote: »

Are Yodel cooking the books with phantom deliveries so it looks like they have met their time frame / contract obligations??


Why do they have missing tracking??

The tracking can leap straight to your local depot/hub, missing out on the original pick up and hub to hub scans.

A delivery van could be on it's way but still showing as at the depot!

If you had reliable tracking it would permit you to gauge when to expect your delivery!

Yes, I believe they are cooking the books, though without tracking they may truly believe in the propaganda they put out. I said a year ago that the 4 false claims of attempting to deliver when I was not in could be used as an excuse or legal get-out for non-delivery, and sure enough that Smith chap who thankfully is no longer at Yodel blamed most of the company's Xmas problems on customers giving wrong address information or not being in when they knew a parcel was coming, when he made his January statement (note - statement, not apology. Arrogant company).

It is not currently in Yodel management's interests to have reliable tracking, because then they would have to address their under-resourcing.

Noony

"Missed" my Yodel delivery from Amazon yesterday - strange as no knock or even card through the door yet showed as attempted delivery...
Was given the option for redelivery today, which I booked and which strangely didn't seem to work.
Have a different parcel out for delivery today - I won't hold my breath...

gwapenut

Quit complaining, they're 50p cheaper than the competitors so they're allowed to be pants and lie and not turn up, the couriers aren't your personal servants, blah blah self-indulgent courier waffle etc. And don't you dare go out EVER in the next two weeks until they've delivered, you've booked their services so they OWN you.

custardy

gwapenut wrote: »

No, but they do have a better success rate adhere to their legal contractual terms with their clients.

If I offered to sell you an ipod for £1, but I took the £1 but did not give you the ipod, then that would be breaking the law. It doesn't matter if the original "ipod for £1" was a bargain or not - it's deception.

They also don't lie about their customers not being in to receive parcels (as often).

And in any case, that technology should pay for itself. Is it cheaper to send an SMS, or re-send a courier? Common sense really.

gwapenut wrote: »

Yes, I believe they are cooking the books, though without tracking they may conveniently believe in the propaganda they put out. I said a year ago that the 4 false claims of attempting to deliver when I was not in could be used as an excuse or legal get-out for non-delivery, and sure enough that Smith chap who thankfully is no longer at Yodel blamed most of the company's Xmas problems on customers giving wrong address information or not being in when they knew a parcel was coming, when he made his January statement (note - statement, not apology. Arrogant company).

It is not currently in Yodel management's interests to have reliable tracking, because then they would have to address their under-resourcing.

I thought all that technology paid for itself
As I have said many times,its a cheap service run on the cheap. with a 'fleet' of owner drivers

gwapenut

I was talking from the point of view of getting the job done according to the contracts they sign.

If you take the approach that you'll under resource, breach a few contracts, and not fulfill your legal obligations, then of course investing in technology that shows up your shortcomings won't pay for itself.

I was assuming we were talking about a well run courier service.

You're quite keen on taking quotes from my posts, and extolling how a low cost service should have immunity from criticism, but not addressing some of the fundamental points such as:

If I offered to sell you an ipod for £1, but I took the £1 but did not give you the ipod, then that would be breaking the law. It doesn't matter if the original "ipod for £1" was a bargain or not - it's deception.

You seem to have some good thoughts and knowledge but given your insight, I find your staunch and repeated defence of Yodel puzzling, particularly given your signature: "Honesty,integrity,self sufficiency. Seems I'm in the minority on this."

I would have thought that Yodel certainly breached the first two of those items, and I seem to recall rumours that they are currently loss making and may not even fulfill the third!

custardy

gwapenut wrote: »

I was talking from the point of view of getting the job done according to the contracts they sign.

If you take the approach that you'll under resource, breach a few contracts, and not fulfill your legal obligations, then of course investing in technology that shows up your shortcomings won't pay for itself.

I was assuming we were talking about a well run courier service.

You're quite keen on taking quotes from my posts, and extolling how a low cost service should have immunity from criticism, but not addressing some of the fundamental points such as:

If I offered to sell you an ipod for £1, but I took the £1 but did not give you the ipod, then that would be breaking the law. It doesn't matter if the original "ipod for £1" was a bargain or not - it's deception.

You seem to have some good thoughts and knowledge but given your insight, I find your staunch and repeated defence of Yodel puzzling, particularly given your signature: "Honesty,integrity,self sufficiency. Seems I'm in the minority on this."

I would have thought that Yodel certainly breached the first two of those items, and I seem to recall rumours that they are currently loss making and may not even fulfill the third!

I have never said they should be immune from criticism
Im simply surprised so many don't realise that courier services cost money
its a cheap service that (most likely) gets the job done the majority of the time
hence large companies continue to use them