Changing tariff with EDF

Irie87

Terrylw1 wrote: »

Whilst the contract might win, if you raise a complaint and take it all the way yo the ombudsman, they will pay more for the referral. So, its more likely they will waive it just to stop paying a higher charge and probably have to pay it regardless.

I would agree with this, but also because of the fact that due to the problem I had with the Customer Service, they now know that I will fight my corner if they mislead and raise merry hell to get it rectified.

cbrpaul

i am on v2 , and just signed up via the link online, cheers for the info M271

Nice job EDF!!

janninew

sly_dog_jonah wrote: »

Account number and direct debit date will stay the same. You will probably have to have a slightly higher DD (depending on whether your current DD is reflective of your recent usage) because the unit costs are marginally higher.

You should submit accurate readings on 1st October to ensure you get billed correctly for each tariff.

Thanks, got my confirmation e-mail through and have made a note on the calender to submit my readings on the 1st October.

steve_2012

Irie87 wrote: »

I would agree with this, but also because of the fact that due to the problem I had with the Customer Service, they now know that I will fight my corner if they mislead and raise merry hell to get it rectified.

i understand you will fight your corner but you are trying to mislead your way out of a contract not edf trying to mislead you.
you know full well there is a £50 charge to leave while in contract.
so you are trying to twist words to suit yourself, the cs maybe got it wrong but not necessarily intentionally, whereas you are trying to avoid what you agreed to a year ago.
dont get me wrong if i could get away with not paying i would but to say you will fight your corner when you already know your wrong is also wrong imo.

Irie87

steve_2012 wrote: »

i understand you will fight your corner but you are trying to mislead your way out of a contract not edf trying to mislead you.
you know full well there is a £50 charge to leave while in contract.
so you are trying to twist words to suit yourself, the cs maybe got it wrong but not necessarily intentionally, whereas you are trying to avoid what you agreed to a year ago.
dont get me wrong if i could get away with not paying i would but to say you will fight your corner when you already know your wrong is also wrong imo.

Point taken, although my T&Cs said they "may" charge a fee, so I was contacting them for clarification as obviously "may" is ambiguous, hence the reason for me contacting them. Therefore in my mind the CS agents both telling me there is no fee clarifies in this instance that the "may" means "no". I'm not saying this is the case for everybody, however I feel that as the T&Cs have this ambiguity, as representatives of the Company the CS Agents have provided me with information that I will not be levied any fee.

At the end of the day, if there is ambiguity in the T&Cs, and the representatives of the company give you some information, you can only make decisions based on the information you have. Provided you have written proof of the information you were given, I don't see how they could argue for charging me in this case.

Energy switching is a bit of an odd beast in my opinion in that the time it takes to switch can vary, so if I applied to switch now it may take place while I am still in contract with the current supplier, or after the fixed contract has ended. If what they are really saying is "you cannot apply for a new supplier before 30th September" that should be made clearer in future.

steve_2012

Irie87 wrote: »

Point taken, although my T&Cs said they "may" charge a fee, so I was contacting them for clarification as obviously "may" is ambiguous, hence the reason for me contacting them. Therefore in my mind the CS agents both telling me there is no fee clarifies in this instance that the "may" means "no". I'm not saying this is the case for everybody, however I feel that as the T&Cs have this ambiguity, as representatives of the Company the CS Agents have provided me with information that I will not be levied any fee.

At the end of the day, if there is ambiguity in the T&Cs, and the representatives of the company give you some information, you can only make decisions based on the information you have. Provided you have written proof of the information you were given, I don't see how they could argue for charging me in this case.

Energy switching is a bit of an odd beast in my opinion in that the time it takes to switch can vary, so if I applied to switch now it may take place while I am still in contract with the current supplier, or after the fixed contract has ended. If what they are really saying is "you cannot apply for a new supplier before 30th September" that should be made clearer in future.

hi,
all totally fair comments, and thanks for not thinking i was having too much of a dig.
all our end goals are too save some money, its just sometimes i get irritated when we (myself included) expect not too fill our own obligations when we expect companies to stick by theres.
but thanks for a sensible reply and without taking any offence to my diggy (is that a word) post.

steve

M271

cbrpaul wrote: »

i am on v2 , and just signed up via the link online, cheers for the info M271

Nice job EDF!!

I'm glad it worked out OK for you. I'm surprised that all v2 account holders haven't been sent the letter, or by email/message on edf site.

Irie87

steve_2012 wrote: »

hi,
all totally fair comments, and thanks for not thinking i was having too much of a dig.
all our end goals are too save some money, its just sometimes i get irritated when we (myself included) expect not too fill our own obligations when we expect companies to stick by theres.
but thanks for a sensible reply and without taking any offence to my diggy (is that a word) post.

steve

No offense taken, your points were all valid Totally agree, the T&Cs work both ways and we as customers can't expect to ignore them when we would get angry at the suppliers for doing so.

Terrylw1

Irie87 wrote: »

Point taken, although my T&Cs said they "may" charge a fee, so I was contacting them for clarification as obviously "may" is ambiguous, hence the reason for me contacting them. Therefore in my mind the CS agents both telling me there is no fee clarifies in this instance that the "may" means "no". I'm not saying this is the case for everybody, however I feel that as the T&Cs have this ambiguity, as representatives of the Company the CS Agents have provided me with information that I will not be levied any fee.

At the end of the day, if there is ambiguity in the T&Cs, and the representatives of the company give you some information, you can only make decisions based on the information you have. Provided you have written proof of the information you were given, I don't see how they could argue for charging me in this case.

Energy switching is a bit of an odd beast in my opinion in that the time it takes to switch can vary, so if I applied to switch now it may take place while I am still in contract with the current supplier, or after the fixed contract has ended. If what they are really saying is "you cannot apply for a new supplier before 30th September" that should be made clearer in future.

Plus suppliers need to take responsibility for what their staff say, within reason.

The early termination charge is not part of the energy they buy from the distributor, its purely theirs and they can't argue a few weeks impacts any ability to pay for the energy.

In terms of switching, 21 days (unless you ask for longer or a problem is found hence it becomes a reasonable timeframe) from the day after the cooling off period ends. The supplier cannot send it further ahead than 28 days, but can send it later to compensate, but must include a period for the current supplier to object which is usually 5 working days. All registrations must be future dated. Plus, its unlikely they will work your case on the exact day after the cooling off period ends hence it could add time.

Be wary of the next EDF trick, they try to levy the early termination charge when receiving the request from the new supplier...but this request include a future date for the switch which is the actual switch date. Some suppliers seem to try that trick.

cbrpaul

M271 wrote: »

I'm glad it worked out OK for you. I'm surprised that all v2 account holders haven't been sent the letter, or by email/message on edf site.

lol letter came today , with link included :rotfl: