egg ppi cheque time

MJB24

I am so behind the curve on this, I'd be grateful for any help.

I had an egg loan and card. Can just about remember card number (it transferred to Barclays) but got rid of the loan info. It was about £5000 over a couple of years in 2000 ish.

The card is live,still with PPI on it at Barclays...

Whats the best thing to do? Complete the form and send to Canada Square Operations for both to date or write a letter or...?

As i don't have the loan info any more, can I still claim?

Be grateful for any advice...

Thanks

-taff

for the card, you complain to barclays, for the loan, you complain to egg.

ellie31

hi all

was just wondering if antone had received ppi cheque in the tim indicated 20 working days.

thanks:) ps its with citifinacial x

kerryallc71

not got anything as yet , we posted ours back on the 30th October - 1st class recorded , they have got it .

ellie31

kerryallc71 wrote: »

not got anything as yet , we posted ours back on the 30th October - 1st class recorded , they have got it .

hi i posted 13th they received it 15th so will give them the 20 day then contact

kerryallc71

our cheque has arrived this morning ..

ellie31

Thats good news, happy days, hope mine here soon :j

thanks for posting gives me a little hope lol

kerryallc71

i used this email address to ask if they had received our signed acceptance letter . i had sent it recorded first class , but when i was tracking it via royal mail it just wasn't showing up that it had been delivered or signed for , so i contacted this man simon cooper . when emailing him put your account number on and address etc , he got back to me in about 48hours and told me that they had received our acceptance letter and should wait about 20 working days for the chq ..

here is the email address for simon cooper at egg - simon2.cooper@citi.com hope it helps ..

see you from kerry .

eventselm

I'm getting very worried that my cheque will not arrive.

I received a letter from Canada Square Operations (Registered Office City Group) on the 02/10/2012 for an offer,I accepted the offer signed it and returned it to Canada Square Operations (formerly known as Egg Banking) on the 04/10/2012.

It is now the 26/11/2012 and I have still not received my Cheque. On the letter sent to me it talks about sending me a cheque within 15 working days. This is obviously not within 15 working days. Its been 53 days or 1 month 22 days since I sent of the acceptance letter.

I have had many sleepless night worrying about if I will ever get my money.

No telephone number is provided on the letter sent out from Canada Square Operations.

I have tried phoning 01452 828010, the lady on the line gave me an email to contact crt.pleaseassist@citigroup.com

I have also sent an email to simon2.cooper@citi.com.

I have not had any response as of yet!

I'm finding this quite stressful i must say. Thats probably what they want people to be, so they give up?

Will let you know what happens.:mad:

eventselm

I received an email back from Simon yesterday stating that they have experienced some delays with my cheque however they can confirm they are processing it and it should arrive within the next 15 working days.

Today I received a phone call on my mobile from Citi group, the lady on the phone told me that they have experienced some delays with my cheque however they can confirm they are processing it and it should arrive within the next 20 working days.

Hopefully I will get my money soon.