Currys Infinity can I do any thing about it?

redped

From the CAB:

"If your written contract does not match the terms you agreed with the sales staff when you bought the service, you may have been mis-sold the contract.

You should make a formal complaint to your service provider. You can ask that the terms of your contract be changed to match what the sales person said. If they do not resolve your complaint satisfactorily, you can report them to the Office of Fair Trading.

If your service provider has a term in your contract which says they disown statements made by sales staff, that would be un unfair contract term.

If the statement made by the sales person is false and it influenced your decision to buy the service, this is called misrepresentation. If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation. A false statement which influenced your decision to enter into a contract is also an example of an unfair commercial practice. This is a criminal offence.

If this has happened, you should report the company to Trading Standards."

If a salesman said you can keep the tablet after two years, and it now turns out that this isn't true, then they're on dodgy ground. Now, without anything in writing from the salesman, it will end up as his word against yours - hopefully anyone affected will have a witness or two to back them up.

sjbuknewc

Hi redped

Thanks for that info! Will quote that in my next email to them. They just keep insisting the the documentation was provided at the time of the sale.

This is correct so far in that after we signed, the info was printed off for us including the full t&c.!

There was 2 of us there that heard this, so hopefully that will help?!!!

asoe209

Yes thank you for that information i have not yet had a call back they did say Monday Tuesday I'll give until i get home tomorrow evening before i wright a formal complaint about what has happened .

The although sign a contract were not informed that there was no cooling and this paper work printed after fast contract not to mention not explained before signing.

And i had not idea that the item would to be given back the end of the 2 year, what would the point.

Esqui

I was told that you'd be able to pay a small amount for the iPad at the end of the two years if you wanted to keep it. (the idea being that the cost of recovering, refurbing and reselling wasn't worth it) But then again, that was our old manager who told me that. He got fired.

asoe209

Friend of mine just showed me this.

New 14 day rule to cancel credit agreements
Consumer Credit Directive comes into force

01 February 2011


Many high-street retailers offer store credit cards
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UK consumers now have 14 days to cancel credit agreements as a result of the Consumer Credit Directive (CCD) coming into force today.

The most beneficial change to the UK consumer, brought about by the Directive, is the 'right of withdrawal', the ability to cancel a credit agreement, within 14 days.

Right of withdrawal
Until now, consumers have had greater protection from the law when purchasing financial products over the phone or on the internet as they were covered by the seven day cooling off period under distance selling rules.

Consumers had no get out clause when entering into a credit agreement in person. The Directive gives consumers protection where it was not available before.

It also gives extends the time in which you can cancel an agreement when placed on the phone or on the internet.

Which? believes this is an important change as a consumer has more time and information to make an informed decision over their choice of agreement.

Consumer Credit Directive
The Consumer Credit Directive (CCD) was adopted by the European Council in May 2008. It was designed to give greater protection to consumers in EU countries. Member states were supposed to have implemented the Directive by June 2010. The UK legislation that companies must adhere to came into force on 1 February, alongside some additional changes to the Consumer Credit Act.

The majority of the changes in the Directive have little impact on UK consumers who were already protected by equivalent, and in some cases more protective, legislation.

paddyrg

The infinity deal sounds like it might make more sense for businesses - leasing can work well in terms of cashflow and tax, and depreciate over 2 yrs (by which point, who wants a 2-yr-old gadget anyway, all the posing value has gone by then). Then with the accidental damage, theft, loss and online backups to restore to a replacement unit, it is actually not too bad. An Applecare warranty for instance won't replace in half the conditions this deal seems to.

But for most consumers, it sounds pretty lousy I agree.

Jakg

Esqui wrote: »

I was told that you'd be able to pay a small amount for the iPad at the end of the two years if you wanted to keep it. (the idea being that the cost of recovering, refurbing and reselling wasn't worth it) But then again, that was our old manager who told me that. He got fired.

With SmartPlan they send all the gear to auction after 2 years (after it's been sent back, inspected and had all the data removed). They normally ask for "auction value" at the end of 2 years (which is very low) if you wish to keep the unit - but the take-up rate of this after 2 years was very low (1-2%) - ~95% of people decided to get some new and go for a new agreement

I don't think they actually offer this bit on Infinity (the "buy it at the end" part)

dacouch

paddyrg wrote: »

The infinity deal sounds like it might make more sense for businesses - leasing can work well in terms of cashflow and tax, and depreciate over 2 yrs (by which point, who wants a 2-yr-old gadget anyway, all the posing value has gone by then). Then with the accidental damage, theft, loss and online backups to restore to a replacement unit, it is actually not too bad. An Applecare warranty for instance won't replace in half the conditions this deal seems to.

But for most consumers, it sounds pretty lousy I agree.

I agree, a company will probably like it as they don't mind paying for hassle free and can claim the vat back

On what basis do you say Infinity is better, the Currys give no information on what it their un insurance backed warranty provides.

paddyrg

dacouch wrote: »

On what basis do you say Infinity is better, the Currys give no information on what it their un insurance backed warranty provides.

To my knowledge, Applecare+ has an excess payment for each use (max 2) of accidental damage cover, although I may be mistaken. Even so, the Infinity deal does seem a bit of a lemon for the average punter who'd be better off paying cash and looking after their goods, and paying an indie to get them fixed if they break them once every two years!

dacouch

paddyrg wrote: »

To my knowledge, Applecare+ has an excess payment for each use (max 2) of accidental damage cover, although I may be mistaken. Even so, the Infinity deal does seem a bit of a lemon for the average punter who'd be better off paying cash and looking after their goods, and paying an indie to get them fixed if they break them once every two years!

Currys don't seem to detail their conditions, if it was an insurance backed product they would.

Would be interesting to see their t&cs