Delivery Company say I signed I was not home

melbell

pinkshoes wrote: »

Tell them that a GPS cannot pinpoint their location accurately, and only to the nearest 3 to 5km.

GPS is accurate. Just tried it on my phone in my house in a middle no window room. got my position exactly.

Plus they wouldnt use it on missiles or on planes if it was 5km out

So stop talking tripe

melbell

greenstreetprince wrote: »

3-5 km?? what kind of pre-historic GPS is this?

I drive a home shopping delivery van which has a GPS based tracker and it pinpoints to a 5-10 metre range, if the courier company in question has a system in place which is remotely like ours it will be just as accurate.

Agreed it appears ites either DPD or Interlink. They use a system called saturn which has an accuracy of 1-3m

They will cross check the co-ordinates via Google maps aswell as NavData.

drc

If it was me, I would just write to the company you bought the item from and make it very clear that I would be contacting the police and would not be leaving the issue. If it is a big, well known retailer and they can see you are serious they are more likely to want to settle the issue without having any negative press/publicity and the continued hassle.

ThinkingOfLinking

RFW wrote: »

Indeed. The seller has proof of delivery, I'm not sure what proving appearance or signature would help, the driver could describe anyone he liked who collected and signed for the parcel at the address and then it would be a matter of one word against another.

The source of the problem is the driver, either going to the wrong address, leaving it with a neighbour or just outright theft.

But if, say, the driver said it was signed for by a dark haired, tall lady and the OP is actually petite and brunette, sending a scan of her passport would prove her genuine signature and appearance - they can't argue with that.

RFW

Flickering_Ember wrote: »

But if, say, the driver said it was signed for by a dark haired, tall lady and the OP is actually petite and brunette, sending a scan of her passport would prove her genuine signature and appearance - they can't argue with that.

My point was that anyone could have signed for a parcel it isn't proof either way, you'd have to prove that only the OP opens the door, never has any visitors or knows anyone else. If Ronnie Corbett orders a parcel and has Whoopi Goldberg visiting when it arrives, the descriptions of the two are a little different, if Whoopi signs then describing her wouldn't prove that Ronnie didn't have it.

For the record, I made that last bit up and as far as I know Whoopi Goldberg doesn't know Ronnie Corbett:D

the_lunatic_is_in_my_head

greenstreetprince wrote: »

for those of you asking the OP to ask the courier driver for details about the signatory or premises, forget it. the driver can just refuse on the basis that he/she does not have to, and nor can he/she be reasonably expected to remember such details about every parcel they deliver as they will be delivering around 150+ parcels a day.

even if this was to go to court, not even the judge would find in favour of the OP on the basis of such an argument bearing in mind the reasons i mention above.

I feel sorry for the OP but it aint looking good unless the retailer takes their word for it.

A decent courier company should interview the driver if a dispute such as this arises and 'I don't have to answer questions' obviously won't go down well with the employer.

The retailer should deal with the courier but life being life it may be easier for the OP to try.

In terms of a chargeback via Paypal, Paypal will notify the seller and if provided with tracking will 'fight' the chargeback on behalf of the seller.

If the card provider recalled the money anyway, in this instance, the seller should be covered by Paypal Seller Protection leaving the funds coming from Paypal's pocket and there was a thread here were, it was said, that Paypal attempted to recollect from the buyer after they won a chargeback.

Working with the retailer or the courier company is the only answer really and a visit to the depot along with a chat with the manager there may be the most suitable course of action to start with.

RFW

ludovico wrote: »

The retailer should deal with the courier but life being life it may be easier for the OP to try.

In similar situations I suggest that to the buyer as they know their local area, so if the courier describes the area they can work with them as to where they went. This is much easier than going backwards and forwards between seller and courier and buyer irrespective of who the contract is with.

greenstreetprince

ludovico wrote: »

A decent courier company should interview the driver if a dispute such as this arises and 'I don't have to answer questions' obviously won't go down well with the employer.

Ofcourse the courier will and always should ask the driver questions.

But, I didnt say the driver can/will flatly refuse to answer any questions. What I did say was simply this... the driver can refuse to give any detailed answers on the appearance of a signatory or property due to the fact that it is literally impossible to remember such details about every parcel they have delivered due to the sheer number of deliveries they make.

There is a distinct difference between the two.

prowla

lovinituk wrote: »

As far as the seller is concerned though it has been delivered and they have proof of that. If I was the seller I would be happy to go to court because it would be the buyers word against the physical evidence. The buyer has no evidence. "it's not my signature" - customer could have deliberately signed with incorrect signature. "I don't have the item" - anyone can say that!

The task here is to prove the evidence given by the courier is wrong. The seller had no interest in doing this so it's up to the buyer to take it up with the courier.

It might not be right and it's certainly not want the buyer wants to hear but to be honest it's the most direct potential resolution.

The seller evidently did not take the requisite amount of care to deliver the item as it did not reach the OP.

The courier's contract is with the seller, not the buyer, and they are the buyer's proxy.

Until it is handed to the buyer and authenticated, it is still the seller's responsibility.

If the courier did not take the requisite steps to confirm address, identity, etc. then it is still the seller's issue.

RFW

prowla wrote: »

The seller evidently did not take the requisite amount of care to deliver the item as it did not reach the OP.

The courier's contract is with the seller, not the buyer, and they are the buyer's proxy.

Until it is handed to the buyer and authenticated, it is still the seller's responsibility.

If the courier did not take the requisite steps to confirm address, identity, etc. then it is still the seller's issue.

You are essentially correct, however the seller has proof of delivery and only the buyer's word to the contrary. It's happened to me about half a dozen times as the seller and every time it was the courier's fault and fortunately they admitted it and it was resolved, if they had been insistent on delivery and I didn't have a history with the buyer then I would have had to assume they were trying it on and ask the buyer to pursue it with the police as they had been the victim of a crime.