Delivery Company say I signed I was not home

barmonkey

claim off the credit card.

F&L

I would do as Soolin suggests and keep to the facts. My signature on the machines they use looks nothing like my hand written signature. The most likely thing that's happened is it's been delivered to the wrong address rather than the courier having taken it.

If you don't wish to pursue the matter with the courier and the retailer doesn't respond positively to any letter you send then a letter before action to the retailer may be enough to make them realise you're serious. I really wouldn't mention graphologists as I think other members here are thinking the same as me on this issue.

F&L

barmonkey wrote: »

claim off the credit card.

Most credit card companies won't allow a chargeback when paypal has been used.

socrates

F&L wrote: »

I would do as Soolin suggests and keep to the facts. My signature on the machines they use looks nothing like my hand written signature. The most likely thing that's happened is it's been delivered to the wrong address rather than the courier having taken it.

If you don't wish to pursue the matter with the courier and the retailer doesn't respond positively to any letter you send then a letter before action to the retailer may be enough to make them realise you're serious. I really wouldn't mention graphologists as I think other members here are thinking the same as me on this issue.

Duly noted

prowla

As far as I can see, the customer entered into a contact with the seller to purchase and item and have it delivered into the customers hands, requiring a signature as proof.

And the customer did not receive the item and did not sign for it.

If the seller's designated courier did not deliver it to the correct address, handed it over to somebody else, was conned, or whatever, that is not the customer's fault.

The seller and their proxy (ie. the courier) hasn't taken the necessary care and has not delivered the product and service.

lovinituk

prowla wrote: »

As far as I can see, the customer entered into a contact with the seller to purchase and item and have it delivered into the customers hands, requiring a signature as proof.

And the customer did not receive the item and did not sign for it.

If the seller's designated courier did not deliver it to the correct address, handed it over to somebody else, was conned, or whatever, that is not the customer's fault.

The seller and their proxy (ie. the courier) hasn't taken the necessary care and has not delivered the product and service.

As far as the seller is concerned though it has been delivered and they have proof of that. If I was the seller I would be happy to go to court because it would be the buyers word against the physical evidence. The buyer has no evidence. "it's not my signature" - customer could have deliberately signed with incorrect signature. "I don't have the item" - anyone can say that!

The task here is to prove the evidence given by the courier is wrong. The seller had no interest in doing this so it's up to the buyer to take it up with the courier.

It might not be right and it's certainly not want the buyer wants to hear but to be honest it's the most direct potential resolution.

appleblossom

I had something similar where the company insisted it had been signed for at this address - however I was IN at the time of the supposed delivery so knew this not to be true.

I asked the courier company if they could ask the driver for anything specific about our property to which he replied It had a white door - hmm, 24 houses in a row 90% all of white doors!! -

I then asked if he could remember anything more about the property that identified it to any of the others - he could not -

Never did get down to why he didn't mention he had to walk past an 18ft caravan to get to the door and that we were the only property with a front drive and not a path!!!

(retailer reissued item, don't know what happened to the driver though!!)

socrates

lovinituk wrote: »

As far as the seller is concerned though it has been delivered and they have proof of that. If I was the seller I would be happy to go to court because it would be the buyers word against the physical evidence. The buyer has no evidence. "it's not my signature" - customer could have deliberately signed with incorrect signature. "I don't have the item" - anyone can say that!

The task here is to prove the evidence given by the courier is wrong. The seller had no interest in doing this so it's up to the buyer to take it up with the courier.

It might not be right and it's certainly not want the buyer wants to hear but to be honest it's the most direct potential resolution.

Hence the reason I have asked the retailer to contact THEIR delivery company to ask the driver if he/she can describe my appearance

If I let up on the retailer they are no longer involved and if in the loop they inclined to put some pressure on the delivery company - and ultimately they will provide the refund - if PayPal do not find in my favour

POPPYOSCAR

lovinituk wrote: »

As far as the seller is concerned though it has been delivered and they have proof of that. If I was the seller I would be happy to go to court because it would be the buyers word against the physical evidence. The buyer has no evidence. "it's not my signature" - customer could have deliberately signed with incorrect signature. "I don't have the item" - anyone can say that!

The task here is to prove the evidence given by the courier is wrong. The seller had no interest in doing this so it's up to the buyer to take it up with the courier.

It might not be right and it's certainly not want the buyer wants to hear but to be honest it's the most direct potential resolution.

That is ridiculous. So anyone can sign for a parcel and you are left having to pay for it?

OP I would write to the company again, do not go into detail at this point, just tell them that they are in breach of contract as you have not received the item.


It is not for you to take this up with the delivery company , your contract is not with them.

If you get no joy with them, write again and say you are going to take them to the small claims court.

shaun_from_Africa

F&L wrote: »

Most credit card companies won't allow a chargeback when paypal has been used.

Just about all credit card companies will process chargebacks even if paypal was used.
It is Section 75 claims that they won't accept due to paypal being another link in the buyer-creditor-supplier chain.
There is no such restriction with chargebacks, and a quick look at the ebay forums will show that chargebacks often happen with credit or debit card funded paypal payments.