MSE News: Ryanair and BMI Baby slap extra Spanish tax on flyersid

lfc84

Steve_xx wrote: »

No, it doesn't at all. A change in taxation may afford them the ability to collect it, but it does not give them automatic access to your bank account.

Put it this way:

If you dont pay it, you wont travel.

If you dont want to pay it - you can cancel the flight.

If you dont cancel - ryanair will take the money off you.

Its really quite straightforward.

The t's and c's give them the right to collect the additional outstanding tax.

mcfisco

The t's and c's give them the right to collect the additional outstanding tax.

No it doesn't
It simply obliges you to pay any extra

Steve_xx

lfc84 wrote: »

Put it this way:

If you dont pay it, you wont travel.

If you dont want to pay it - you can cancel the flight.

If you dont cancel - ryanair will take the money off you.

Its really quite straightforward.

The t's and c's give them the right to collect the additional outstanding tax.

It being "straighforward" as you put it, does not mean that it is right and proper for a company to help itself to the proceeds of your bank account without asking you first if they may do so.

shoi

MSE_Helen wrote: »

Ryanair and BMI Baby slap extra Spanish tax on flyers, even if they've already paid

I can't believe I'm defending Ryanair, but I think you've got it wrong with the word slap. It isn't their fault, and what would you do if it were your firm having to fork out this extra cost? As for even if they've already paid well blimey either you've paid or you haven't booked at all so where's the wrong in that?
And now those (numerous?) people who don't have the necessary up to £30 in the account They're going to be few and far between seeing as how they're off on holiday in the next few weeks. I mean I can imagine Ryanair handling it with their usual complete lack of grace but still.

All in all empty controversialism unworthy of the site.

Steve_xx

shoi wrote: »

I can't believe I'm defending Ryanair, but I think you've got it wrong with the word slap. It isn't their fault, and what would you do if it were your firm having to fork out this extra cost? As for even if they've already paid well blimey either you've paid or you haven't booked at all so where's the wrong in that?
And now those (numerous?) people who don't have the necessary up to £30 in the account They're going to be few and far between seeing as how they're off on holiday in the next few weeks. I mean I can imagine Ryanair handling it with their usual complete lack of grace but still.

All in all empty controversialism unworthy of the site.

What if Ryanair suddenly decide to take some more money out of your account because they've found a fault on their fleet of planes and they need to pay for them to be repaired? What if they give their staff a pay rise and then suddenly lob the charge onto you, after you've supposedly bought a flight?

How would you feel if you went to Tesco and bought your shopping on a credit card, and then a couple of weeks later Tesco take another chunk of money from that card because they priced some of their goods wrong. How would you feel if Tesco charged you £6 each time you used your credit card? Would that be acceptable to you?

ejlmcdonald

guerillakitchen wrote: »

It's impossible to claim the refund. I followed the link they sent and there is no option specific to this tax. Then I called. "Call volumes too high to process this call". I want to cancel, cannot and they plan to take more cash off me on 13th July. How do I claim my refund?

I'm having the same problem.

Ryan air had already changed flight times, making them much worse (e.g. 8am to 6.15am) but not enough to allow me to cancel. Now they're offering me the chance to but not really.

I have cancelled using the 'flight cancelled' option but need to book an alternative yet I have no confidence that the refund will go through. What a mess.

by the way, the credit card company say they can't stop Ryan Air taking the extra payment.

ejlmcdonald

Option now there

dlake0001

Ok, here goes. I'm due to fly on the 22nd and, while not exactly happy to pay the extra tax, I wasn't going to let a few euros each extra ruin my holiday. The problem I have is that since booking the flights I have changed bank accounts. I looked all over Ryanair's website to update payment details etc. but there is no option to do this.

I took the plunge and decided to call their (0871, naturally) customer services number. It took me nearly 3 days to get further than the 'high volume... call later' gumph but when I eventually got through I explained everything to the woman on the other end. I asked if I could give her my new debit card number and she said this wasn't possible without cancelling the whole booking and rebooking the tickets again at the current price. I asked her what I could do then as my old account is now closed. She said to do nothing. I asked how this would affect my booking and she said it wouldn't. If the extra isn't paid then it isn't paid. We still get to fly. I asked her to confirm this in an email but she refused.

Surely this isn't right? I don't want to spend my whole week worrying that we won't get to fly when we get to the airport. Anybody else experienced this? Any ideas?

Steve_xx

dlake0001 wrote: »

Ok, here goes. I'm due to fly on the 22nd and, while not exactly happy to pay the extra tax, I wasn't going to let a few euros each extra ruin my holiday. The problem I have is that since booking the flights I have changed bank accounts. I looked all over Ryanair's website to update payment details etc. but there is no option to do this.

I took the plunge and decided to call their (0871, naturally) customer services number. It took me nearly 3 days to get further than the 'high volume... call later' gumph but when I eventually got through I explained everything to the woman on the other end. I asked if I could give her my new debit card number and she said this wasn't possible without cancelling the whole booking and rebooking the tickets again at the current price. I asked her what I could do then as my old account is now closed. She said to do nothing. I asked how this would affect my booking and she said it wouldn't. If the extra isn't paid then it isn't paid. We still get to fly. I asked her to confirm this in an email but she refused.

Surely this isn't right? I don't want to spend my whole week worrying that we won't get to fly when we get to the airport. Anybody else experienced this? Any ideas?

I think that she is right and that you are wrong for wasting your time and money phoning them. They'll demand the extra at the airport if it is going to be a problem.

jpsartre

Steve_xx wrote: »

What if Ryanair suddenly decide to take some more money out of your account because they've found a fault on their fleet of planes and they need to pay for them to be repaired? What if they give their staff a pay rise and then suddenly lob the charge onto you, after you've supposedly bought a flight?

None of those situations are in any way comparable to passing on a tax imposed by someone else, nor are they covered by any airlines terms and conditions, and if they were, it probably wouldn't be legal. I fail to see the point of speculating about what may or may not happen in hypothetical situations that are entirely irrelevant to what's happening here.