Yodel - stayed in for a whole day & parcel not turned up

patmar1607

Thank god I shop with Ocado - I don't think they are that insane!

Littlewoods

Hi all,

We're really sorry to hear that some of you are having issues with your deliveries from Littlewoods.

If Littlewoods customers needs any help tracking their orders, then please feel free to drop us an email at Help@Littlewoods.co.uk and we'll do what we can to help.

Many Thanks

Lizzie
Littlewoods Company Representative

Helix

Littlewoods_company_representative wrote: »

Hi all,

We're really sorry to hear that some of you are having issues with your deliveries from Littlewoods.

If Littlewoods customers needs any help tracking their orders, then please feel free to drop us an email at Help@Littlewoods.co.uk and we'll do what we can to help.

Many Thanks

Lizzie
Littlewoods Company Representative

I wouldn't bother, I emailed when I had a problem with Yodel and all they would do was pass it onto a trace team which you couldn't talk to on the phone and never got back to me. Wouldn't let me close my account with them either until Yodel returned the goods to them, despite them never being delivered to me and Yodel being part of the same group.

Littlewoods

Hi Helix,

You may have emailed our Customer Services team who will then forward queries on to the relevant department.
We have Track and Trace trained advisors who work on this team and we do try to take ownership of all the queries that come through to this department until the query is resolved.
We don't actually call out on this department as we work through emails which have originated through forums just like this, but we do try to respond to all customers as quickly as possible.

We don't have the facilities to close accounts here but once you have a statement confirming you have a zero balance then we can send an email to our Underwriting team and request that they close your account.

You know where we are if you need any help.

Many Thanks

Lizzie
Littlewoods Company Representative

Helix

Littlewoods_company_representative wrote: »

Hi Helix,

You may have emailed our Customer Services team who will then forward queries on to the relevant department.
We have Track and Trace trained advisors who work on this team and we do try to take ownership of all the queries that come through to this department until the query is resolved.
We don't actually call out on this department as we work through emails which have originated through forums just like this, but we do try to respond to all customers as quickly as possible.

We don't have the facilities to close accounts here but once you have a statement confirming you have a zero balance then we can send an email to our Underwriting team and request that they close your account.

You know where we are if you need any help.

Many Thanks

Lizzie
Littlewoods Company Representative

Thanks I managed to close my account in the end, but your customer service team wasn't exactly helpful. Especially considering it was Yodel, a company that you own that caused all the problems.

You are now on my list of companies not to order from because they use Yodel.

Delivery_Driver

I_luv_cats wrote: »

DHL were always 100% prompt with Mobile Phones n Modems from o2

HDNL were always carp e.g. fragmenting my multi Argos shipment into various locations and delivering one Argos shipment to the neighbour of a similar address to mine!! Never had a proper delivery from them.

Yodel were ok the once with Amazon Dolce Gusto, sodded up my first o2 Rugby pie order and now my latest Shop Direct order.

HDNL turned into Yodel so it is the same people.

Argos split their own deliveries into multi shipments and insist on a next day service so we were obliged to keep going to the same houses day after day.Don't you think we'd rather just take 10 items on one day, rather than 2 items a day mon-fri?
They'd also have us delivering part of a consignment that their own vehicles were already going to.Quite often I'd get there at the same time as the Argos crew.

puritycontroller

Anyone know where the Yodel depot is on the IOW??
Received a card through my door on the 9th - they had tried to deliver when I was at work.
No info on the card except a 0871 number, which I have called numerous times with no success.
Went to the website and asked for re-delivery today (12th), and left a note on the door asking the driver to leave the item outside the door or leave a note telling me where I can collect my parcel.
No parcel left, and no note.

I can imagine that delivery drivers get very frustrated when they knock the door and receive no answer.
But I live alone and work full-time, so if parcels can't be left outside my door or with neighbours, I have to collect from the depot.
I have no objection to doing this, - I just wish Yodel would answer the damn phone or provide more info on their delivery cards!

Gavin78

I'm with Kandco and they use Yodel.

I must say they have been hit and miss...ordered a watch the other day Asked for it to come on Monday Paid £4.95 extra for it. Luckily my wife works in a school so was at home when it came the Friday instead.

Wife didn't like the watch so sent it back using collect plus....first time we used this it was pretty quick but this time round its been very slow returning as we are on Wednesday now sent it back Monday morning and its still at the Leeds Depot.

I've ordered another watch from Kandco should be coming tomorrow but who knows I'll post further if it does

eddyayres

Yodel picked up a £200 treadmill from my home by mistake on 14 August and despite telephone calls and correspondence I have not had any correspondence from either Very or Yodel. Yodel said it was delivered to Very and Very say they haven't received it. I am 72 years of age and cannot afford to lose this sort of money. Where do I go from here.

ElenaJaye

Hi, all.

I ordered a Phone Contract from the Carphone Warehouse on this Saturday just gone [October 20th]

I received a text message this morning saying my order had been dispatched and would be delivered by 9pm tonight. Naturally I was excited, and have waited for it.

I checked the Tracking Website at 11:43am to find that it said the order had been delivered AND signed for at 11:29pm. I asked my Grandmother [whom I live with] if she had signed for it, but she'd been in town since 10am so she couldn't have.

After reading this thread, I'm now worried the Driver signed for it claiming I did, and has not left my package anywhere for me to find. I'm quite distressed by this and really want to know where my package is; I'll be fuming if they've left it outside because it's raining and has been all morning.

Do you have any advice for me on what I can do?