Natwest Technical Issues

sheilds

I know some people have had to pay taxi/bus etc to travel to their nearest branch and I'm sure this will apply to lots-disabled/elderly etc..I wonder will these kind of expenses be reimbursed as the bank have stated no-one will be "out of pocket" ?

Shmurple

Mikazaru wrote: »

I haven't been able to get on there all day, constantly get an error message.

Aaah, thank you, glad it's not just me

huckster

sheilds wrote: »

I know some people have had to pay taxi/bus etc to travel to their nearest branch and I'm sure this will apply to lots-disabled/elderly etc..I wonder will these kind of expenses be reimbursed as the bank have stated no-one will be "out of pocket" ?

If people believe RBS group will reimburse all expenses so no one is out of pocket, then they probably also think that there are fairies living at the bottom of their gardens.

RBS have had to state this, as they really could not have said anything else, given the situation. In reality they will look at each case on its own merits and only pay out on what they deem is reasonable. Expect to see arguments about this, going on for many months on these forum pages, when RBS refuse to refund some expenses/losses incurred.

suburbanwifey

I've just heard that wages that should have been paid last Thursday will not be credited until EARLIEST next Friday. Surely this cannot go on for another week?

misscljones1989

who said that!?

newfoundglory

I think you'll find its up to the ombudsman or, ultimately, the courts to decide what liability there might be. RBS' determination is pretty irrelevant in this regard. BREAKING NEWS "RBS: outsources irresponsibility, brings country to standstill, refuses to pay claims"

Yeah, well, its been a PR nightmare for them so I guess they won't mind a bit more negative press. I doubt even the marketing masters, Apple Inc, could extract themselves from this chaos

MissTamsin

OK, online banking is now asking for more characters than there are in my password....

duchy

madchickvic wrote: »

I have scoured these forums - and like a few others If I am due my wages on a Monday they are always in the bank able to draw from on a Saturday. I am just wondering if anyone has had any joy getting emergency cash from a branch under these circumstances? I am just worried I start work at 7am on Monday so if my money does not appear by then I wont have the fuel to get to work!

Thinking of visiting a Branch tomorrow but dont want to waste time potentially able to help others if no need to - I can manage food wise til then but....

Also anyone due to clear today (paid Monday) seen any money yet today?

Like you I am paid on Monday and my wages are usually available to draw on Saturday. Today (well yesterday as it's now just Sunday morning) I went down to my branch first thing. They checked back that it's my usual pay schedule-and asked me how much I wanted. I needed to show nothing more than my card and asked for £200 and got it without issue. No fuss, no drama.

It's a difficult situation but I think the branch staff are doing a great job. I know the staff at my branch worked over 12 hours on Friday and are working all weekend. They were friendly and helpful and are dealing with a difficult situation really well-kudos to them.

coldhandoff

I imagine that anyone who makes a complaint about this will get any Natwest charges etc refunded and probably a set amount like £20-50 thrown at them. There is not a chance that they are gonna sit down and deal with each case individually.

duchy

innovate wrote: »

Surely this must be a joke - - - how can they possibly have found, in the space of two days, one skilled and trained person for every existing CS person? How can they possible even have found so many unskilled and untrained people in such a short period of time?

This is the least credible corporate statement I have heard in a while.

Such statements from a CEO (allegedly - - more likely Hester's words been written by some oink in the RBS PR department) just add insult to injury.

Would have been a lot more convincing if they had just set up an 0800 number for people to call, instead of magically doubling their CS.

Quite believable. A lot of their call centre staff will be part time and they'll have being asked to work-also many staff who usually work of sales calls and other departments will be multi skilled and will be moved to the CS queues to work those calls too.

I take calls for Sky on the technical side but I can have other departments added to my profile very simply and it has gappened in the past when business need has demanded it-it's the same system -The tasks needed for CS for this issue are pretty straighforward .
It's not rocket science to set up.