Trial beauty kit costs £57.95

Tua

dalesrider wrote: »

You have cancelled.
If the goods arrive and you do not have to sign for them. Well thats their loss. As they cannot prove delivery.
So you could simply check them in the bin.... Or just mark as return to sender and let them stand the return cost.

If they need signing. Simply refuse.

Oh and if they debit your account.

DO NOT MESS AROUND WITH CONTACTING THE COMPANY

Go straight to your bank. With the date of cancelation and get your money back...

Each chargeback costs them $15.

Unfortunately it depends upon which bank you use! Some are more customer-friendly than others.
Santander, for example, are hopeless ... they refunded my £59.95 initially ... but after being contacted by the scammers (DS Marketing Ltd) they decided to take the £59.95 from my account after all!
I then sent a copy of the ASA's adjudication to Santander ... their reply was: as the amount I'd been scammed was less than £100 they couldn't help me !!! :mad:
I've not finished yet though ... I'll be taking the issue up with the Financial Services Authority.

Tua

dalesrider wrote: »

Now to anyone else caught out.....

TALK TO YOUR CARD PROVIDER

Yeah ... and a lot of good that does! (Completely pointless advice if your card provider is Santander, anyway!)

dalesrider

Tua wrote: »

Yeah ... and a lot of good that does! (Completely pointless advice if your card provider is Santander, anyway!)

Lets see is some good service can give you good advice to go back and win

On what basis did you dispute the transaction?

Tua

Hi Alex,

I'd like to know how DS Marketing Ltd manage to get around the current product labelling (cosmetics) legislation.
With reference to the 3 jars containing an unidentified white substance that were sent to me, the containers should by law (Directive is 76/768/EEC) carry the following information in indelible, easily legible and visible characters:

• the name or trade name and address or registered office of the manufactureror of the personresponsible for marketing the cosmetic product within the Community;
• the nominal contents at the time of packaging, by weight or by volume;
• for products with a minimum durability of less than 30 months: the date ofminimum durabilityindicated by ‘Best used before the end of ...’;
• for products with a minimum durability of more than 30 months: the period oftime afteropening for which the product can be used without any harm to the consumer(thisinformation is indicated by a special symbol representing an open cream jar);
• particular precautions for use;
• the batch number or product reference to permit identification;
• the product function.
The labelling must also state a list of ingredients, in descending order,preceded by the word ‘Ingredients’.


Needless to say ... the jars I received from DS Marketing Ltd are devoid of this information!

Tua

dalesrider wrote: »

People tick I AGREE to the T/C without reading them.

So sorry, do not have a go at people who say "Its your own fault"
While the ASA upheld the complaints (At last) people need to take responsibility to read what they agree to.

Did you actually READ the ASA's ruling?

The terms and conditions were judged to be misleading ... so whether people read them or not before going ahead with their application for what they assumed were "free trial products" makes no difference! (ie: if they had read the t&cs they would have been misled!)

Yeah, yeah, I know it's silly to submit credit card details to an online firm ... but I *thought* the information was to be used just to paying the £3.95 p&p charge (which actually seemed perfectly reasonable).

(Incidentally dalesrider ... your link to the website seems to be to the USA version - which is slightly different to the UK site).

Swordfishsean

Tua,
I have followed this thread for some time, and, in recognition of your frustration at the cloak of secrecy around the marketing organisation which "sells" the Deadsea cream products, I have uncovered sufficient information to enable to allow you or anyone who feels aggrevied with the company to contact then directly or indeed to initiate appropriate legal action, if this proves necessary.
Here goes.
Company name:- The Fulfillment Store (TFS Internaational)
Unit 16, Aventine Way
Glebe Farm Industrial Estate
Rugby. CV21 1RH
Telephone:- 01788 545555
Main Contact people selling the creams :- Victoria; Desi; Greta; Stephen.

Feel free to pass this information on to others and indeed to Trading Standards and the Police

Bayers1

Hi,

Is there any advice on what to do with the free trial products after you have received them if you do not want to sign up to the offer? Is it a good idea to send them back? What have other people done with them after cancelling the subscription?

My grandmother has just received her 'free trial' after being scammed online and was told by the delivery man that this is a scam and that she needs to send them back and let her bank know about it.

We have rung her bank and they said that no charges have been taken out yet, but any charges taken out will be investigated by them.

We have also checked her online account with Dead Sea kit and have confirmed that she has ticked the box of not wanting to receive anymore products. Does this mean that she won't or will they still send them anyway? The box was never ticked in the first place saying she wanted the auto refills.

What we are worried about is that if she does not sent them back will she get charged more? Or, by sending them back, will face massive shipping and customs charges.

What do we do?please help.

dalesrider

Bayers1 wrote: »

, by sending them back, will face massive shipping and customs charges.

What do we do?please help.

Why.
You must have a returns address.
Just add return to sender and no stamps

If they are supplied from the UK. They cannot ask you to return oversea's.

amethyst77

If the package is like mine then there is no return address on it just my own delivery address and also no paperwork included with there pots of 'beauty' cream.

amethyst77

Have recieved an email about the £87.95 They have taken from my account and they are offering me a £30 refund but only if, and I quote

"This offer is applicable only on condition you do not dispute any charges with your bank. If you are happy to accept the credit , please confirm in writing that you agree with the conditions of the offer."


Anybody have any advice?