Aqua Reward Credit Card - 3% cashback up to £100/year

[Deleted User]

smokey_dave wrote: »

Yesterday I also made a complaint to the Ombudsman about AQUA REWARDS failure to pay me my due cashback. I had phoned AQUA on several occasions and they had given me more excuses than I have heard from the Arsenal Manager !!
Could I ask everyone else in the same position to phone and complain to the Financial Ombudsman Service NOW. They have a freephone number which is 0800 023 4567.

I guess you totally missed my earlier response to that post...

... as I'm sure you would have not deliberately ignored it and so encouraging a waste of time for both MSE'ers and the ombudsman. :cool:

Edit: But I'm not too sure of your motives really as I remember you had thanked the post by boobbby yesterday, before I posted the response, but you decided to reply only a few minutes ago, totally ingoring my response??? :huh:

Starline wrote: »

boobbby wrote: »

I have decided after many broken promises to send me a cheque to involve the ombudsman. The funny thing is the ombudsman has said they have not had complaints about Aqua so it looks like most people are still patiently waiting for their cheque without complaining. Anyway if anybody else would like to complain then the number for the ombudsman is 03001239123 and they will chase up Aqua to resolve any complaint

The ombudsman will only accept complaints once you have exhausted the card providers own complaints procedure, or 8 weeks have passed since you made the complaint.

I'm surprised the ombudsman didn't tell you this when you spoke to them.

Anyway, as the accounts were only closed about 8 weeks ago, I doubt anyone got a complaint in over 8 weeks ago (and I doubt Aqua have given out any deadlock letters over this matter yet)

Having said that, I have got my complaint in already, so the clock has started for me, but it will be a few more weeks yet before the ombudsman will help I'm afraid.

I suggest you get your complaint into aqua sooner rather than later. The sooner you get it in, the sooner you may go to the ombudsman (but only after 8 weeks or aqua otherwise give you a deadlock letter you can give to the ombudsman)

smokey_dave

The_Boss wrote: »

Except if people did that they would be wasting their time and the ombudsman office's time if people hadn't complained 8 weeks ago.

I sent a message to Aqua this morning expressing concern and asking for an update, although this wasn't related to your above message.

The Ombudsman told me that they would inform AQUA of my complaint and if I had not received my money in 8 weeks they would then take more action. They gave me a ref. number. People will Not be wasting their time and should complain NOW.

A few years ago I had the same trouble with a cashcard company. I complained to the financial services and received my money a few days later.

[Deleted User]

smokey_dave wrote: »

The Ombudsman told me that they would inform AQUA of my complaint and if I had not received my money in 8 weeks they would then take more action. They gave me a ref. number. People will Not be wasting their time and should complain NOW.

A few years ago I had the same trouble with a cashcard company. I complained to the financial services and received my money a few days later.

Jackanory, jackanory... :cool:

masonic

The Ombudsman service can help you with your initial complaint, but it is probably quicker to submit it directly to Aqua yourself if you can. Either way, you need to wait 8 weeks until the Ombudsman can adjudicate, as Starline has previously stated.

The_Boss

Did anyone's cheque arrive today?

out_of_debt_at_last

The_Boss wrote: »

Did anyone's cheque arrive today?

NOPE! :cool:

System

The_Boss wrote: »

Did anyone's cheque arrive today?

No.

Don't think it is coming. Looks like I will be writing my letter of complaint soon.

I sent them a secure message last week, but last time I did that they sent me a letter a couple of weeks later asking me to ring them.
Not much point offering a secure message service if they just ask you to ring them!

The_Boss

teepee83 wrote: »

No.

Don't think it is coming. Looks like I will be writing my letter of complaint soon.

I sent them a secure message last week, but last time I did that they sent me a letter a couple of weeks later asking me to ring them.
Not much point offering a secure message service if they just ask you to ring them!

I sent them a secure message yesterday...will be interested to see if they write asking me to call.

OllyM

alexgg wrote: »

Well, no cheque today either, there is still a week until the end of the month, but they told me that the last batch of cheques was being sent last Monday. They believed the cheque should arrive this week.

I called to chase my cheque up today and they told me that the last batch of cheques were being sent out "on the 25th of March" which is tomorrow - I think they are just making a date up as they go!

The_Boss

OllyM wrote: »

I called to chase my cheque up today and they told me that the last batch of cheques were being sent out "on the 25th of March" which is tomorrow - I think they are just making a date up as they go!

Making up many different dates it seems.