Aqua Reward Credit Card - 3% cashback up to £100/year

Zedicus

Uplink wrote: »

[STRIKE]If[/STRIKE] Aqua [STRIKE]don't follow this procedure they[/STRIKE] need a beating.

I think this is more apposite.

Roger1

Maiya wrote: »

I told them I'm not giving them to anyone who has phoned me. I suggested they put their response in writing.

Very wise.

Fingerbobs wrote: »

I always offer to phone back, using the number on the back of my card ...

lisyloo wrote: »

Yes of course, but what they should do IMO is say "We have a message for you, could you please ring us back on the number on the back of your card".

The number on the back of my card goes through to Halifax who used to do some admin for Aqua. After going through the motions, I end up with a human who tells me it's the wrong number and I need xxxx xxxxxx. Well, it would be if I hadn't found a landline and put it in my address book.

0113 244 8986 BTW. I used it yesterday.

Roger1

For lisyloo:

We discussed how my online statement mysteriously showed I still had £1,000 available to spend.

I called yesterday and was told the account was indeed closed and that the 'available to spend' figure remains until there has been a zero balance for 30 days at which stage it goes to zero.

My last DD payment was on 25 February so the account should disappear from my life next week.

Mystery over.

alexgg

Well, no cheque today either, there is still a week until the end of the month, but they told me that the last batch of cheques was being sent last Monday. They believed the cheque should arrive this week.

I find it all very strange, Aqua are wasting money on cheques, promises, endless customer calls and still having our accounts on the internet.

I guess their cheques have problems with Halifax, because they are somehow linked. According to the "Aqua credit card part of Halifax?" thread, they are part of Halifax.

I'd like to know who was the genius behind the idea of unsustainable cashback, cancelling accounts and sending cheques. It would be much cheaper just to change cashback percentage or transfer money electronically or let us buy something for a £100.

boobbby

I have decided after many broken promises to send me a cheque to involve the ombudsman. The funny thing is the ombudsman has said they have not had complaints about Aqua so it looks like most people are still patiently waiting for their cheque without complaining. Anyway if anybody else would like to complain then the number for the ombudsman is 03001239123 and they will chase up Aqua to resolve any complaint

gt94sss2

Aquamania wrote: »

You putting the phone down yourself as the called party does not usually disconnect the call (at least with landlines).

There are some measures you can take to prevent this of course, such as waiting a few hours or ensuring there is a dial tone before calling (most people don't check this nowadays as you often just dial the number in full and then press send, even on many landline handsets)

Best way is to use another line completely, such as a mobile if they called you on a landline or vice versa. But remember, calls via mobile operators will cost considerably more!

There are very good reasons why telephone companies have not historically cleared/disconnected calls immediately.

However, because of this fraud, this is now changing. See here for some details. BT are introducing this from April - initially to 10 seconds - and regardless of which side hangs up first.

Regards
Sunil

[Deleted User]

boobbby wrote: »

I have decided after many broken promises to send me a cheque to involve the ombudsman. The funny thing is the ombudsman has said they have not had complaints about Aqua so it looks like most people are still patiently waiting for their cheque without complaining. Anyway if anybody else would like to complain then the number for the ombudsman is 03001239123 and they will chase up Aqua to resolve any complaint

The ombudsman will only accept complaints once you have exhausted the card providers own complaints procedure, or 8 weeks have passed since you made the complaint.

I'm surprised the ombudsman didn't tell you this when you spoke to them.

Anyway, as the accounts were only closed about 8 weeks ago, I doubt anyone got a complaint in over 8 weeks ago (and I doubt Aqua have given out any deadlock letters over this matter yet)

Having said that, I have got my complaint in already, so the clock has started for me, but it will be a few more weeks yet before the ombudsman will help I'm afraid.

I suggest you get your complaint into aqua sooner rather than later. The sooner you get it in, the sooner you may go to the ombudsman (but only after 8 weeks or aqua otherwise give you a deadlock letter you can give to the ombudsman)

[Deleted User]

alexgg wrote: »

... According to the "Aqua credit card part of Halifax?" thread, they are part of Halifax....

That is an old thread.

I think Aqua have since split from the Halifax.

smokey_dave

boobbby wrote: »

I have decided after many broken promises to send me a cheque to involve the ombudsman. The funny thing is the ombudsman has said they have not had complaints about Aqua so it looks like most people are still patiently waiting for their cheque without complaining. Anyway if anybody else would like to complain then the number for the ombudsman is 03001239123 and they will chase up Aqua to resolve any complaint

Yesterday I also made a complaint to the Ombudsman about AQUA REWARDS failure to pay me my due cashback. I had phoned AQUA on several occasions and they had given me more excuses than I have heard from the Arsenal Manager !!
Could I ask everyone else in the same position to phone and complain to the Financial Ombudsman Service NOW. They have a freephone number which is 0800 023 4567.

The_Boss

smokey_dave wrote: »

Yesterday I also made a complaint to the Ombudsman about AQUA REWARDS failure to pay me my due cashback. I had phoned AQUA on several occasions and they had given me more excuses than I have heard from the Arsenal Manager !!
Could I ask everyone else in the same position to phone and complain to the Financial Ombudsman Service NOW. They have a freephone number which is 0800 023 4567.

Except if people did that they would be wasting their time and the ombudsman office's time if people hadn't complained 8 weeks ago.

I sent a message to Aqua this morning expressing concern and asking for an update, although this wasn't related to your above message.