Green Leaf Finance - PLEASE HELP!

mammyginge

Im going to call the Financial Ombudsman today. I emailed & left a message with them (Greenleaf) yesterday & have received no reply. I didn't know who Greenleaf were until the money had been taken from my bank. I've been looking at other sites too & they have done this to lots of people.
There is also another address for them which is in Birmingham.

[Deleted User]

So you've exhausted their complaints procedure and requested your refund in writing?

mammyginge

I have called & emailed I haven't sent a letter as other people have had registered / recorded letters returned to them. It states on their website they do not accept registered post etc. I am going to write to them today anyway. I have just called the financial ombudsman who are going to write to them. They have 8 weeks to respond. The gentleman I spoke to said they charge companies £500 if they have to investigate them so they tend to find the companies respond directly to the client and will normally issue a refund of the fee minus £5.

gb12345

mammyginge wrote: »

I have called & emailed I haven't sent a letter as other people have had registered / recorded letters returned to them. It states on their website they do not accept registered post etc. I am going to write to them today anyway. I have just called the financial ombudsman who are going to write to them. They have 8 weeks to respond. The gentleman I spoke to said they charge companies £500 if they have to investigate them so they tend to find the companies respond directly to the client and will normally issue a refund of the fee minus £5.

Just a wild out of there thought, but have you considered sending a non-registered/recorded letter?

mammyginge

yes that's what I'm going to do today. A letter from the financial ombudsman might hurry things along a little too which is why I called them this morning.

Peelerfart

mammyginge is playing havoc with my Compulsive Spoonerism Disorder.

mammyginge

hahahahahaha Oh god I hadnt realised!!!

*rushes off to change name*

Jesus wept!

mammyginge

Looks like I'm stuck with it..........Oh well....


Very funny......... though not at all true

Only_Humans_Blush

This company and its associated company PLF (Personal LoanFinders) are brokers. Now whether we call them scam brokers is for others to decide. However, the guaranteed Loan offered by PLF will be via FLM, now Amigo Loans. They require a guarantor, thus the loan is almost certainly guaranteed.
Greenleaf take £49.99 by debit card, and they will take that money irrespective if you take the FLM/Amigo loan option or not. Greenleaf will take the money as fast as they can, and there is apparently no comeback!

They cannot be contacted. Their telephone number is a voice mail, which is overloaded most of the time. They do not respond to Emails, or letters. The same applies to Personal Loan Finder.

However, what they are doing is deemed as being ‘not good business practise’, and in fact, according one banks VISA department, Greenleaf‘ are sailing very close to the legal wind’.

How to get yourmoney back: If paid by debit card, once the payment appears on your statement register a dispute with your banks VISA department. Claim the money back. Like Direct Debit guarantees, if you dispute the payment, it must be refunded, there and then.

However, the bank will then, via VISA, contact Greenleafand and ask if the payment they took was in accordance with their Terms andConditions. This can take six weeks.

Greenleaf will send back a printout of your Debt Card details and other information provided by you to Personal Loan Finder or other companies Greenleaf offer collections facilities to.

The bank should write to you with a copy of the Greenleaf response, and probably informing you that they will debit your account, again, within 7 days for the original amount taken by Greenleaf.

This were you must be firm and act quickly. Contact the bank, reiterate youroriginal complaint and firmly state that you never provided your Debit Carddetails to Greenleaf, and that what they offered as a service has never materialised.

Insist, and I mean insist that the payment to Greenleaf is stopped. Advise the bank that you intend to make a formal complaint to the Office of Fair Trading, and if they make the payment to Greenleaf, you will name them in the complaint. You can also add, that if Greenleaf wish to pursue you for the £49.99 let them.

Greenleaf will never, ever, pursue you for the money. It means they would have to raise their head above the battlements, and it will be shot off!

The Greenleaf Offices are located at a serviced office address in London. (Companies House) and the sole named Director is Matthew Wilson, who also operates PLF and other finance brokers.

Hope the above helps.

Man is the Only Animal that blushes. Or needs to

Only_Humans_Blush

Responding to the above post, I would enlighten the poster on two points that have been missed by the writer.

On only one occasion did I use the singular in my original posting! (Insist, and I mean insist that the payment to Greenleaf is stopped.) I never said I had given MY debit cards details to Greenleaf. In fact had theprevious poster read the item correctly, the person who did provide their debit card details, gave them to Personal Loan Finder, not Greenleaf!

Secondly, I have given this advice to two friends (Yes I do have them) and I have helped them get their money back, in full from VISA and their respective banks. (Natwest & Nationwide).

As “Apples don’t fall far from the tree”, one wonders if there is a subjective reason why the previous poster reacted in the way they have done?

C’est la vie!